7 QC Tools Training


The need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem solving. The tools help to develop and sustain a strong customer focus and improve all processes by identifying rejects, determining causes, suggesting improvements, and establishing tractability of each process. The 7 QC tools are fundamental for Continuous Improvement. This course will show the participants the basics of teamwork and problem solving and how the 7 QC Tools are used in problem solving.

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Training Objectives

At the end of 7 QC Tools training, participants should be able to :

  • Understand the fundamental principles of problem-solving.
  • Understand how to apply the 7 QC tools in the workplace.
  • Comment critically on corrective actions raised as a result of applying the tools.
  • Take ownership of applying 7 QC Tools as a corrective and preventive measure to avoid mistakes and improve product / service quality.
  • Interpret and measure the effectiveness of implemented solutions.

Who Should Attend ?

All personnel / team members directly involved in continuous improvement / quality improvement initiatives from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors.

Value added 7 QC Tools Training

Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from the Industry. 7 QC Tools Training Learning from the “Specialist Expert” has many advantages :

  • It will drastically change the way of thinking and basic approach towards the Management System Standards.
  • You would cherish & Benchmark our training for a very long time to come.
  • No fictitious case studies you cannot connect with.
  • Real time examples, real time scenarios you can quickly relate to.
  • Complete Focus on your systems, processes and line of businesses.
  • 100% involvement and engagement of the participants.
  • Learn to make the ISO Standard sweat to :
    • Improve the profits.
    • Reduce rework, defects, customer rejections, wastage, & cost of operation.
    • Enhance customer delight.
    • Reduce attrition of customers and employees.
    • Enhance confidence of all stakeholders.

Duration : 1 Day


Procedures for Problem Solving Using The 7 QC Tools

– Making use of data to increase productivity
– Applying the 7 QC Tools towards problem-solving

The Pareto Diagram

– How to construct Pareto Diagrams
– How to classify the defects and display using a Pareto Diagram
– How to identify the problems in their order of severity
– How to get a hand on the real problem from among many

The Fishbone Diagram (Cause & Effect Diagram)

– How to construct Fishbone Diagram
– How to generate all the probable causes for every defect
– How to apply the Brainstorming Technique during problem solving meetings
– How to search out and organize all possible factors

Process Flow Chart

– How to construct a Process Flow Chart
– Considerations for constructing process flow charts
– How to interpret process flow charts

Check sheet

– What is the best method to take down data simply ?
– How to prevent inspection slip-throughs
– How to construct simple Check sheets for convenient usage in the workplace

The Histogram

– How to know and predict occurrence of defects
– How to construct a Histogram
– How to interpret various shapes of a distribution diagram

Scatter Diagrams

– Is there a way to find out a correlation between the cause and effect of a problem ?
– How to construct a Scatter Diagram
– How to interpret the Scatter Diagrams

Control Charts

– Why do defects occur ?
– Is it due to dispersion ?
– How to plot these dispersions over a period of time to determine the probable cause of dispersion
– How to interpret whether a process is stable or not