Eight Disciplines Training


The eight disciplines (8D) model is a problem-solving approach typically employed by quality engineers or other professionals, and is most commonly used by the automotive industry. The methodology was originally developed at Ford Motor Company used to approach and to resolve problems. Typically, 8D was employed by Ford’s engineers. In recent years, the success of 8D has spilled over into other sectors besides automotive. The list includes :

  • Healthcare
  • Retail
  • Finance
  • Government
  • Manufacturing

The 8D problem-solving model establishes a permanent corrective action based on statistical analysis of the problem and focuses on the origin of the problem by determining its root causes. Because the purpose of the 8D methodology is to identify, correct and eliminate recurring problems, it is also useful in product and process improvement. The eight disciplines methodology consists of eight stages (disciplines) as well as an initial planning stage:

  • Plan
  • Create a Team
  • Define and Describe the Problem
  • Contain the Problem
  • Identify, Describe and Verify Root Causes
  • Choose Corrective Actions
  • Implement and Validate Corrective Actions
  • Take Preventive Measures
  • Congratulation Your Team

The strength of the 8D process lies in its structure, discipline and methodology. The 8D process uses a blended methodology, utilizing the best practice various existing approaches. 8D is an excellent step to improve the quality of the product when it is clear that your product is defective and isn’t satisfying your costumers. For businesses who want improve their products and services, 8D problem-solving training for their employees would be an ideal way to go.

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In This Course

8D Training covers the eight disciplines (8D) model used in advanced problem solving. 8D training covers the approach typically employed by quality engineers to identify, correct, and eliminate recurring problems as part of product and process improvement:

  • R8D approach establishes a permanent corrective action based on statistical analysis of the problem.
  • 8D focuses on the origin of the problem by determining its root causes.
  • It is comprised by eight stages, or disciplines.
  • 8D is a structured corrective action process; 8D stands for the Eight Disciplines of Problem Solving.
  • Root Cause Analysis (RCA) is an integral part of the 8D process.

Root Cause as its simplest form means that you can turn off and on the problem in a controlled environment and it should explain 100% of the unwanted problem/defect and that there are no additional reasons that the problem exists.

Duration : 2 Days

8D Training Objectives

Upon completion of the 8D Training Course, the attendees are able to :

  • Define what 8D is ?
  • Demonstrate and apply 8D Problem Solving Process.
  • Illustrate 8D Problem Solving Process by a diagram.
  • Understand Root Cause Analysis and 5 Why’s applied to 8D.
  • Apply 8D Eight Disciplines to problem solving.
  • Become familiar with the 8D steps.
  • Become more proficient at Root Cause Analysis using 5 Why’s.
  • Learn about 8D checklist and best practices.
  • Problem Solving Requirements for Supplier.


Introduction to 8D

– What is 8D ?
– Overview the 8D methodology
– Standardized structured approach to problem solving
– Background to AS13000
– 8D structured method
– Identifying and correcting the root causes of events
– The Eight Disciplines (8-D)
– How to use disciplined problem solving

D0: Prepare and Plan

– Plan for solving the problem
– Determine the prerequisites
– Collect the symptoms
– Validate symptoms through an established and agreed Checklist
– Define emergency response action

D1: Use A Team

– Establish a team of people with product, process and quality knowledge
– Stakeholders: Quality, Engineering, Manufacturing, Process Owner

D2: Define and Describe The Problem

– Define and describe the problem
– Specify the problem by identifying in quantifiable terms
– Define 5W2H for the problem
– Who, what, where, when, why, how, and how many

D3: Develop Interim Containment Plan

– Develop interim containment plan
– Implement and verify interim actions
– Define and implement containment actions

D4: Determine, Identify, and Verify Root Causes

– Determine, identify, and verify root causes and escape points
– Identify all applicable causes that could explain why the problem occurred

D5: Choose and Verify Permanent Corrections

– Defining problem / nonconformity

D6: Implement and Validate Corrective Actions

– Define and implement the best corrective actions

D7: Take Preventive Measures

– Modify the management systems, operation systems, practices, and procedures to prevent recurrence of this and all similar problems

D8: Congratulate Your Team

– Recognize the collective efforts of the team. The team needs to be formally thanked by the organization

Hands-on Activities

– 8D Problem Solving
– Analysis of 8D Problem Solving requirements
– 8D problem solving process