Managing Cultural Diversity in the Workplace/ Workplace Diversity & Inclusion


When it comes to Diversity, Equality, and Inclusion (DEI), many organisations struggle to make rhetoric a reality. It’s difficult to translate values and a desire for inclusion into actions that change how organisations run and have a recognisable impact on the experience of the workforce.

Diversity means knowing that each person is unique and recognising our individual differences. The differences can be in race, ethnicity, age, physical abilities, religious, gender, beliefs, socio-economic status, political beliefs or other ideologies. Workplace diversity is very effective for business as it allows all employees to feel comfortable, accepted, and valued for creating a happy working environment. Recruitment is the very first stage of this process and recruiters play a vital role in empowering and moulding the candidates who are from diverse backgrounds. A recruiter, who holds diversity skills, can easily manage their candidates by making them feel valued & welcomed.

This dynamic and interactive program described below lays the groundwork for fostering a truly inclusive workplace—that not only produces innovation, but results in happier and healthier teams.
This full-day session offers practical learning and tools around Inclusive Leadership, Disrupting Unconscious Bias, Intercultural Essentials, and How to Be an Ally. This is an excellent opportunity for all staff to identify where they are on the journey towards inclusive excellence, and contribute to an organization’s goal of being one of the best places to work, for all.

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Learning Outcomes

By the end of this training course, participants will be able to:

  • Learn about stereotypes & biases, how they develop, and gain insights into one’s own perspectives
  • Gain effective strategies for removing barriers to diversity
  • Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population
  • Increase the use of inclusive language within job postings, internal communications, and external communications
  • Increase the use of inclusive language when recruiting & interviewing
  • Learn the importance of non-verbal communication, both one’s own and that of others
  • Master ways of encouraging diversity while discouraging and preventing discrimination
  • Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organization
  • Gain a professional approach to record, analyze and resolve situations involving diversity
  • Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating
  • Put themselves in the shoes of others
  • Learn how to respond by knowing the right words to say
  • Ensure everyone feels safe and welcome

Durations : 1/2 Days


  • Short Lectures/Presentations
  • Group Discussions
  • Individual/Group Presentations
  • Short Video Clips
  • Case Study
  • Role Plays
  • Simulation Activities


Understanding Diversity

What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview


Understanding Stereotypes

– Stereotypes vs. Biases
– Identifying Your Baggage
– Understanding what this Means

Breaking Down the Barriers

– Changing your Personal Approach
– Encouraging Social Changes

Communication Skills

– Listening and Hearing: They aren’t the same thing
– Asking Questions – The Do’s & Don’ts
– Communicating with Power
– Body Language
– The Signals you Send to Others
– It’s not WHAT you say, It’s HOW you say it
– Define inclusive and non-inclusive language
– Use of inclusive language within job postings, internal communications, and external communications

The Secret to Love is Just Kindness

– Kindness makes the world a happier place
– Empathy
– Empowerment
– Repeating the good deeds you’ve experienced- contributing to a more positive community

Being Proactive

– Encouraging Diversity during recruitment
– Preventing Discrimination
– Ways to Discourage Discrimination

Dealing with Diversity Complaints as a Person

– What to do if you’re Involved in a Complaint
– Understanding your Role
– Creating a Support System

Dealing with Diversity Complaints as an Organisation

– Receiving a Complaint
– Choosing a Response
– Learning from the Complaint