COURSE :

Business English - Communication & Writing

Overview

Business English course is specifically designed for students who use English in a professional setting and want to learn language that can help them achieve even greater success. With the course’s main focus on business communication, you will gain all the essential skills to meet the challenges of using English in the business world. The class is taught at an intermediate level and students should have a level of intermediate English language proficiency and writing experience. Various aspects of business English will be covered, including, but not limited to measurements, social language, participation in meetings, and presentations. Also in the course is an introduction to business letters – enquiries, ordering, confirmations, etc.

Enquiry Us Now

Course Objective

  • Learn business English vocabulary and grammar through lessons on the latest topics in the business world.
  • Improve your speaking skills and pronunciation by taking part in classroom activities based on real business situations such as welcoming foreign clients and making telephone calls.
  • Practice giving business presentations and attending team meetings.
  • Develop essential skills and techniques for the workplace such as presentations skills and negotiation techniques.

Duration : 2 Days

Target Participants

  • Class room.
  • Interactive activities.
  • Knowledge Test.

Who Should Attend ?
Administrative Assistants, Secretaries, Support Staff, Office Managers and executives.

COURSE OUTLINE

Introduction

– Course outline and approach
– Describing your role & responsibilities
– Typical & critical scenarios you use the target language in – key issues.

Meetings

– Chairing setting, the agenda, and controlling the conversation
– Participating, turn-taking, listening and taking notes
– Being diplomatic, agreeing and disagreeing

Effective Communication

– Guidelines for discussions
– Positive/negative language
– Active listening

Managing Conflict

– Styles of response to conflict
– Conflict management process
– Preventing damage from conflict

Business Correspondence

– Emails: register, style & standard phrasing
– Notes & Memos
– Business: specific language phrases

Telephoning

– Checking & Clarifying information
– Finance: specific scenarios
– Listening to different accents, intonations

Making Presentation

– Introducing a topic effectively
– Linking & sequencing ideas
– Concluding
– Responding to questions

Process Management

– Describing processes, cause and effect
– Critics & Recommendation
– Quality assurance

Report

Skim reading reports and news feeds
How to report information and ideas
Writing reports: style, conventions

Social English

‘First five minutes’
Speed networking: ‘The Elevator Pitch’
Small talk
Business conversations

Other Areas of Language that will be covered

– Case Studies
– Writing effective proposals
– Managing teams
– Cross-Cultural awareness
– Discussing the wider economic picture

RELATED COURSES

Collaborative Negotiation Training

View More

Creative Problem Solving for Decision Making

View More

Critical Thinking in Customer Service Training

View More

Customer Service Excellence

View More

Effective Communication Course Outline

View More

Emotional Intelligence (EQ) Training

View More

Entrepreneurship

View More

Giving And Receiving Feedback

View More

Growth Mindset

View More

Introduction to Neuro Linguistic Programming

View More

Kursus Kepimpinan Dan Pengurusan Organisasi

View More

Leadership Course

View More

Leading With Emotional Intelligence

View More

Learning Through Adaptability

View More

Manage Difficult Employees

View More

Management Skills Course

View More

Professional Image & Business Etiquette Training

View More

Supervisory Skills Training

View More

Strategic Leadership Training

View More

Value Driven Professional Course

View More

Videography

View More

Ace Your Job Interview

View More

Team Building- Enhancing Team Spirit Course

View More

Brand Management Training

View More

Building an Engaged Work Team

View More

Building Confidence

View More