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COURSE : Effective Communication Course Outline
Mixed messages, misunderstandings and misconceptions cost organizations millions each year. Effective Communication is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. This basic communication skills course covers the fundamentals of interpersonal communication.
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Understand your communication style and how you can adapt it to work more effectively with others.
Identify and remove barriers to effective communication.
Manage your non-verbal signals to enhance your communication.
Practice key techniques that will help you listen more effectively.
Listen actively & empathetically.
Develop smart questioning skills to get the information you want and need.
Understand the impact that positive language can have on others.
Communicate with assertiveness.
Head of Departments.
Relevant and concise course material for each participant.
Classroom- Slides Presentation.
Ice breaker & Energizer Session.
Group discussion, team reflective circle, storytelling, lecture with games and activities.
Foundation of Communication
7 Major Elements of Communication
Barriers and Getaways of effective Communication
Communication & Perception
Develop better questioning Skills
Reflecting on your Communication Barriers
Power of Body Language: Non-verbal Communication
Effective listening techniques
Obstacles to listening
How to deal with different situations
Understand other people’s emotional drives to communicate influentially
Difference between passive, assertive & aggressive approaches
Influencing Skills Development
The Magic of Positive Word
Emotional Intelligence (EQ) Training
Giving And Receiving Feedback
Introduction to Neuro Linguistic Programming
Kursus Kepimpinan Dan Pengurusan Organisasi
Leading With Emotional Intelligence
Learning Through Adaptability
Manage Difficult Employees
Management Skills Course
Professional Image & Business Etiquette Training
Supervisory Skills Training
Strategic Leadership Training
Value Driven Professional Course
Ace Your Job Interview
Team Building- Enhancing Team Spirit Course
Brand Management Training
Building an Engaged Work Team
Business English – Communication & Writing
Collaborative Negotiation Training
Creative Problem Solving for Decision Making
Critical Thinking in Customer Service Training
Customer Service Excellence
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