COURSE :

Effective Communication Course Outline

Course Description

In today’s fast-paced business environment, the ability to communicate effectively is more critical than ever. Ineffective communication can lead to misunderstandings, missed opportunities, and costly mistakes, impacting organizational performance and productivity. Effective communication is the foundation that enables individuals and teams to build stronger connections, enhance collaboration, and make better decisions. Modern knowledge workers, who operate in roles that demand problem-solving, decision- making, and strategic thinking, often find themselves constrained by their communication skills.
As careers progress, professionals may become experts in specific areas, but may struggle to effectively communicate or collaborate outside their domain. This course addresses these challenges by focusing on the fundamentals of communication and various thinking styles, equipping participants with the tools they need to communicate clearly, think critically, and solve problems more effectively.
Research indicates that most people use only a fraction of their cognitive abilities. However, just as physical exercise is crucial for maintaining physical health, ongoing mental exercise is essential for maintaining cognitive function throughout life. This course not only strengthens communication skills but also encourages participants to expand their cognitive horizons, enabling them to think creatively and apply problem-solving techniques in broader contexts.
By participating in this course, attendees will gain a fresh perspective on effective communication, learn to overcome barriers, and enhance their ability to solve problems within their organizations.

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Course Objectives

  • Understand and Adapt Communication Styles: Recognize their communication style and learn how to adapt it to work more effectively with others.
  • Identify and Remove Barriers: Discover common barriers to effective communication and learn strategies to overcome them.
  • Master the Problem-Solving Process: Gain a deep understanding of the problem- solving process, including techniques and approaches that lead to better decision-making.
  • Harness the Power of Positive Language: Understand the impact that positive language can have on others and how to use it effectively in various situations.
  • Communicate Assertively: Develop assertive communication skills that promote clarity and confidence in interactions.
  • Recognize and Apply Different Thinking Models: Identify different thinking models and practice exercises designed to encourage “outside-the-box” thinking, leading to a broader range of solutions.
  • Utilize Brainstorming Tools and Techniques: Learn and apply brainstorming tools and techniques for gathering and analyzing facts.
  • Foster Creativity: Understand what hinders creativity and explore basic techniques to think more creatively.
  • Implement Gap Analysis: Effectively use Gap Analysis to identify problems and develop solutions.
  • Apply the DMAIC Method: Utilize the DMAIC (Define, Measure, Analyze, Improve, Control) method in decision-making processes.
  • Appreciate Others’ Creativity: Recognize and value the creative ideas and contributions of others.

Target Participants

  • Managers.
  • Head of Departments.
  • Executives.
  • Team Lead.

Methodology

  • Relevant and concise course material for each participant.
  • Classroom- Slides Presentation.
  • Ice breaker & Energizer Session.
  • Interactive learning.
  • Group discussion, team reflective circle, storytelling, lecture with games and activities.

Course Outline

  • Foundation of Communication
  • 7 Major Elements of Communication
  • Barriers and Getaways of effective Communication
  • Communication & Perception
  • Develop better questioning Skills
  • Reflecting on your Communication Barriers
  • Power of Body Language: Non-verbal Communication
  • Effective listening techniques
  • Obstacles to listening
  • How to deal with different situations
  • Understand other people’s emotional drives to communicate influentially
  • Difference between passive, assertive & aggressive approaches
  • Interpersonal techniques
  • Influencing Skills Development
  • Conflict Management
  • The Magic of Positive Word

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