COURSE :

Effective Communication Course Outline

Course Description

Mixed messages, misunderstandings and misconceptions cost organizations millions each year. Effective Communication is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. This basic communication skills course covers the fundamentals of interpersonal communication.

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Course Objectives

  • Understand your communication style and how you can adapt it to work more effectively with others.
  • Identify and remove barriers to effective communication.
  • Manage your non-verbal signals to enhance your communication.
  • Practice key techniques that will help you listen more effectively.
  • Listen actively & empathetically.
  • Develop smart questioning skills to get the information you want and need.
  • Understand the impact that positive language can have on others.
  • Communicate with assertiveness.

Target Participants

  • Managers.
  • Head of Departments.
  • Executives.
  • Team Lead.

Methodology

  • Relevant and concise course material for each participant.
  • Classroom- Slides Presentation.
  • Ice breaker & Energizer Session.
  • Interactive learning.
  • Group discussion, team reflective circle, storytelling, lecture with games and activities.

Course Outline

  • Foundation of Communication
  • 7 Major Elements of Communication
  • Barriers and Getaways of effective Communication
  • Communication & Perception
  • Develop better questioning Skills
  • Reflecting on your Communication Barriers
  • Power of Body Language: Non-verbal Communication
  • Effective listening techniques
  • Obstacles to listening
  • How to deal with different situations
  • Understand other people’s emotional drives to communicate influentially
  • Difference between passive, assertive & aggressive approaches
  • Interpersonal techniques
  • Influencing Skills Development
  • Conflict Management
  • The Magic of Positive Word

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