COURSE :

Emotional Intelligence (EQ) Training

Overview

Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way. So instead of over-reacting and over compensating when things don’t go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.

In this course, you’ll learn skills like how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home.

This newly found emotional “awareness” allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

Enquiry Us Now

Course Objectives

Healthy Emotions + Clear Thinking + Appropriate Action = High EQ

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions.
This one-day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills.
You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations.

Course Outcomes

After completing this course participants will have learned how to :

Define Emotional Intelligence (EQ).
Identify the benefits of having higher emotional intelligence.
Learn the four core skills required to practice emotional intelligence.
Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.
Successfully communicate with others in a non-verbal manner
Verbally communicate with others with emotional awareness.
Interpret and manage your emotions in any situation.
Master tools to regulate and gain control of your own emotions.
Articulate your emotions using the right verbal and non-verbal language.
Balance optimism and pessimism for best outcomes.
Effectively impact others emotional experiences.
Relate emotional intelligence to workplace situations.
Implement these concepts and techniques in the workplace.

Methodology : Activities, Role Play, PPT Slides, Pre and Post Test.
Course Duration : 1 Day

Course Outline

Foundation of Communication
7 Major Elements of Communication
Barriers and Getaways of effective Communication
Communication & Perception
Develop better questioning Skills
Reflecting on your Communication Barriers
Power of Body Language: Non-verbal Communication
Effective listening techniques
Obstacles to listening
How to deal with different situations
Understand other people’s emotional drives to communicate influentially
Difference between passive, assertive & aggressive approaches
Interpersonal techniques
Influencing Skills Development
Conflict Management
The Magic of Positive Word

COURSE OUTLINE

Individuals have different personalities, wants, needs, and ways of showing their emotions. Navigating through this requires tact and shrewdness -especially if one hopes to succeed in life. This is where emotional intelligence theory helps. In the most generic framework, five domains of emotional intelligence cover together personal (self-awareness, self-regulation, and self-motivation) and social (social awareness and social skills) competences.

Self-Awareness

– Emotional awareness: Recognizing one’s emotions and their effects
– Accurate self-assessment: Knowing one’s strengths and limits
– Self-confidence: Sureness about one’s self-worth and capabilities

Self-Regulation

– Self-control: Managing disruptive emotions and impulses
– Trustworthiness: Maintaining standards of honesty and integrity
– Conscientiousness: Taking responsibility for personal performance
– Adaptability: Flexibility in handling change
– Innovativeness: Being comfortable with and open to novel ideas and new
information

Self-Motivation

– Achievement drive: Striving to improve or meet a standard of excellence
– Commitment: Aligning with the goals of the group or organization
– Initiative: Readiness to act on opportunities
– Optimism: Persistence in pursuing goals despite obstacles and setbacks

Social Awareness

– Empathy: Sensing others’ feelings and perspective, and taking an active interest in their concerns
– Service orientation: Anticipating, recognizing, and meeting customers’ needs
– Developing others: Sensing what others need in order to develop, and bolstering their abilities
– Leveraging diversity: Cultivating opportunities through diverse people
– Political awareness: Reading a group’s emotional currents and power relationships

Social Skills

– Influence: Wielding effective tactics for persuasion
– Communication: Sending clear and convincing messages
– Leadership: Inspiring and guiding groups and people
– Change catalyst: Initiating or managing change
– Conflict management: Negotiating and resolving disagreements
– Building bonds: Nurturing instrumental relationships
– Collaboration and cooperation: Working with others toward shared goals
– Team capabilities: Creating group synergy in pursuing collective goals.

In brief, the five domains relate to knowing your emotions; managing your emotions; motivating yourself; recognizing and understanding other people’s emotions; and managing relationships, i.e., managing the emotions of others.

COURSE :

Emotional Intelligence (EQ) Training

Overview

Course Objectives

Course Outcomes

Course Outline

COURSE OUTLINE

Self-Awareness

Self-Regulation

Self-Motivation

Social Awareness

Social Skills

RELATED COURSES

Entrepreneurship

Giving And Receiving Feedback

Growth Mindset

Introduction to Neuro Linguistic Programming

Kursus Kepimpinan Dan Pengurusan Organisasi

Leadership Course

Leading With Emotional Intelligence

Learning Through Adaptability

Manage Difficult Employees

Management Skills Course

Professional Image & Business Etiquette Training

Supervisory Skills Training

Strategic Leadership Training

Value Driven Professional Course

Videography

Ace Your Job Interview

Team Building- Enhancing Team Spirit Course

Brand Management Training

Building an Engaged Work Team

Building Confidence

Business English – Communication & Writing

Collaborative Negotiation Training

Creative Problem Solving for Decision Making

Critical Thinking in Customer Service Training

Customer Service Excellence

Effective Communication Course Outline

QUICK LINKS

GET IN TOUCH

PECB Authorized Partner

NAST TRAINING & CONSULTANCY SDN. BHD.