Overview

This course teaches the skills that are necessary to both give and receive constructive and positive feedback in a way that maintains relationships and increases performance. Feedback opens the door to discussion and problem solving, and it is essential to personal growth and development. When feedback is given constructively, the receiver of the feedback is more likely to listen non-defensively and take appropriate action. It is important for learners to discover that the receiver of feedback has equal responsibility in creating a comfortable interaction between the giver and receiver.

Participants begin the course by defining feedback and identifying why it is so hard to give. The answer identified in class will be a surprise and will begin to develop the learners’ awareness of how to provide feedback. Next, participants become involved in a role play using a realistic scenario. During this scenario, participants are assigned roles and will then provide feedback as either supervisor to employee, or peer to peer. The objective is to explore how to approach individuals when giving feedback; it is a fun but significant learning exercise about what style(s) of feedback people most want from others