Effective Communication, Creative Thinking & Innovative Problem Solving


Mixed messages, misunderstandings and misconceptions cost organizations millions each year. Effective Communication is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving.

Modern knowledge workers work almost exclusively in jobs that require them to solve business problems, take decisions, be able to ‘see the big picture’ and think about consequences. Most people, once they leave the formal education system, do not focus on any further learning or continuing to develop their thinking skills. As their careers progress, they become experts in a few things, but less capable in dealing with or understanding things outside their domain of expertise. They become competent at solving problems that are routine, but are less able to apply these problem-solving skills
in wider contexts.

Research shows that most people only use a fraction of their cognitive abilities. Yet the
ongoing exercise of the brain function (like a focus on physical health and doing physical
exercise) can reduce mental debilitation throughout life.

This course describes fundamentals of communication, various thinking styles; delegates come away with a greater appreciation of the way they think. It comprises many interesting and fun problem-solving exercises, but the real value is that delegates go away with a fresh outlook on effective communication, and organizational problem solving, and are
motivated to expand their cognitive horizons.

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Course Objectives

On completion of the programme, participants will be able to: –

  • Understand your communication style and how you can adapt it to work more
    effectively with others
  • Identify and remove barriers to effective communication
  • Understand the problem-solving process, techniques and approaches to problem solving
  • Understand the impact that positive language can have on others
  • Communicate with assertiveness
  • Recognize person’s thinking models and have practiced exercises designed to think
    outside-the-box a generate a larger solution space
  • Learn brainstorming Tools and Techniques for Collecting the Facts
  • Understand creativity and blocks to creativity, and learn some basic techniques to
    think more creatively
  • Be able identify problems using Gap Analysis
  • Use DMAIC method in Decision Making
  • Appreciate creativities and ideas by others


  • Short Lectures/Presentations
  • Group Discussions
  • Individual/Group Presentations
  • Short Video Clips
  • Case Study
  • Role Plays
  • Simulation Activities


Module 1
Foundation of Communication

  • 7 Major Elements of Communication
  • Barriers and Getaways of effective Communication
  • Reflecting on your Communication Barriers

Module 2
Communication & Perception

  • Develop better questioning Skills
  • Effective listening techniques
  • Obstacles to listening
  • Understand other people’s emotional drives to communicate influentially

Module 3
Interpersonal Communication

  • Starting and sustaining conversations that are engaging
  • Handling conversations
  • Giving and receiving compliments
  • The Magic of positive words

Module 4
Understanding Problem Solving Process

  • Problem Solving Vs Decision Making.
  • Problem Solving methods

Module 5
Thinking Process

  • About Thinking
  • Percentage of thinking people

Module 6
Analytical and Creative Thinking Skill

  • Different thinking types
  • Knowing how we think
  • Convergent & divergent thinking

Module 7
Identifying Problems

  • Using Gap Analysis.
  • Gap Analysis Structure
  • Usage of Gap Analysis
  • Bridge of Trust

Course Categories

  • Ace Your Job Interview
  • Team Building – Enhancing Team Spirit Course
  • Brand Management Training
  • Building an Engaged Work Team
  • Building Confidence
  • Business English – Communication & Writing
  • Collaborative Negotiation Training
  • Creative Problem Solving for Decision Making
  • Critical Thinking in Customer Service Training
  • Customer Service Excellence
  • Effective Communication Course Outline
  • Emotional Intelligence (EQ) Training
  • Entrepreneurship
  • Giving And Receiving Feedback
  • Growth Mindset
  • Introduction to Neuro Linguistic Programming
  • Kursus Kepimpinan Dan Pengurusan Organisasi
  • Leadership Course
  • Intelligence
  • Learning Through Adaptability
  • Manage Difficult Employees
  • Management Skills Course
  • Professional Image & Business Etiquette Training
  • Strategic Leadership Training
  • Supervisory Skills Training
  • Value Driven Professional Course
  • Videography
  • Managing Emotion, Conflict and Change Management
  • Effective Communication, Creative Thinking & Innovative Problem Solving
  • Good with Words: Speaking & Presenting