Customer Service Excellence-Public Training

Overview

Providing great customer service is a solid business decision with lasting results. Customer service is a key part of the promise that your brand makes to a customer. It’s more than just providing answers. It’s helping customers even when they don’t know they need help. The implementation of excellent customer service will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. Having happy customers starts with having great customer service. In this Course, we will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences.

Target Participants: 

• Team Leaders
• Managers
• Customer service specialist
• Call Centre Agents

Course Objectives:

• Build a customer focused culture.
• Deliver better, faster service and increase customer satisfaction.
• Try to view information from your customer’s shoes.
• Read body language & Verbal cues- Are you oversharing or undersharing?
• Increase your credibility with customers—and your value to your organization
• Manage stressful situations more effectively
• Develop and improve internal service standards

Duration: 1 Day
Methodology

• Presentation
• Group Activities
• Case Studies

Public Training (HRDCorp Claimable)
Date: 6th September 2022
Location: Petaling Jaya, Selangor
Early Bird: RM 1,200 per pax*
Normal Fee: RM 1,300 per pax

*Registration by 25th August 2022
For course registration, please key in the info at https://forms.gle/m1nNUapa7SsQSnjz8

Tel:+603-27262730
Whatsapp:+6011-56580665
Email:info@nastglobal.com