Effective Communication (Public Training)

Course Description:
Mixed messages, misunderstandings and misconceptions cost organizations millions each year. Effective Communication is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. This basic communication skills
course covers the fundamentals of interpersonal communication.

Course Objective:
• Understand your communication style and how you can adapt it to work more effectively with others
• Identify and remove barriers to effective communication
• Manage your non-verbal signals to enhance your communication
• Practice key techniques that will help you listen more effectively
• Listen actively & empathetically
• Develop smart questioning skills to get the information you want and need
• Understand the impact that positive language can have on others
• Communicate with assertiveness

Target Participants:
• Managers
• Head of Departments
• Executives
• Team Lead

Methodology:
• Relevant and concise course material for each participant
• Classroom- Slides Presentation
• Ice breaker & Energizer Session
• Interactive learning
• Group discussion, team reflective circle, storytelling, lecture with games and activities

Course Outline:

Communication is key to success

• 5 Habits of Highly Effective Communicators
• Reflection

REACH – Communication Evolution Tool

• Adjusting your style for a better approach:
• Communicating when stressed
• Reflection

Bridge the Gap to Communication Barriers

• The Communication Process
• Types of Barriers
• Self-Awareness – Johari Window
• Reflection

Beyond Verbal Communication

• All About Body Language
• Para-Verbal Communication Skills
• The Power of Pitch
• The Truth about Tone
• The Strength of Speed
• Reflection

Active Listening

• 8 Common Barriers to Effective Listening and how to overcome them
• Quadrant of cognitive/explanatory styles
• Understanding Active Listening
• Sending Good Signals to Others
• Ladder of Inference
• Reflection

Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions
• Reflection

Speaking Like a STAR

• S = Situation
• T = Task
• A = Action
• R = Result
• Using “I” Messages
• Active Constructive Response – ACR
• Reflection