Emotional Intelligence (EQ) (Public Training)

Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don’t go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment. In this course, you’ll learn skills like how to interpret and manage your emotions and
balance your optimism and pessimism, using coping methods and relaxation techniques, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home. This newly found emotional “awareness” allows you to communicate more effectively,
succeed at work and achieve your career and personal goals in a shorter amount of time.

Course Objectives
Healthy Emotions + Clear Thinking + Appropriate Action = High EQ
• Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions.

• This one-day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills.

• You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations.

Course Outcomes
After completing this course participants will have learned how to:
• Define Emotional Intelligence (EQ)
• Identify the benefits of having higher emotional intelligence
• Learn the four core skills required to practice emotional intelligence
• Define and practice self-management, self-awareness, self-regulation, self- motivation and empathy
• Successfully communicate with others in a non-verbal manner
• Verbally communicate with others with emotional awareness
• Interpret and manage your emotions in any situation
• Master tools to regulate and gain control of your own emotions
• Articulate your emotions using the right verbal and non-verbal language
• Balance optimism and pessimism for best outcomes
• Effectively impact others emotional experiences
• Relate emotional intelligence to workplace situations
• Implement these concepts and techniques in the workplace

Methodology: Activities, Role Play, PPT Slides, Pre and Post Test.
Course Duration: 1-Day

Course Outline
Individuals have different personalities, wants, needs, and ways of showing their emotions. Navigating through this requires tact and shrewdness—especially if one hopes to succeed in life. This is where emotional intelligence theory helps. In the most generic
framework, five domains of emotional intelligence cover together personal (self- awareness, self-regulation, and self-motivation) and social (social awareness and social skills) competences.

Self-Awareness
(i) Emotional awareness: Recognizing one’s emotions and their effects.
(ii) Accurate self-assessment: Knowing one’s strengths and limits.
(iii) Self-confidence: Sureness about one’s self-worth and capabilities.

Self-Regulation
(i) Self-control: Managing disruptive emotions and impulses.
(ii) Trustworthiness: Maintaining standards of honesty and integrity.
(iii) Conscientiousness: Taking responsibility for personal performance.
(iv) Adaptability: Flexibility in handling change.
(v) Innovativeness: Being comfortable with and open to novel ideas and new information.

Self-Motivation
(i) Achievement drive: Striving to improve or meet a standard of excellence.
(ii) Commitment: Aligning with the goals of the group or organization.
(iii) Initiative: Readiness to act on opportunities.
(iv) Optimism: Persistence in pursuing goals despite obstacles and setbacks

Social Awareness
(i) Empathy: Sensing others’ feelings and perspective, and taking an active interest in their concerns.
(ii) Service orientation: Anticipating, recognizing, and meeting customers’ needs.
(iii) Developing others: Sensing what others need in order to develop, and bolstering their abilities.
(iv) Leveraging diversity: Cultivating opportunities through diverse people.
(v) Political awareness: Reading a group’s emotional currents and power relationships.

Social Skills
(i) Influence: Wielding effective tactics for persuasion.
(ii) Communication: Sending clear and convincing messages.
(iii) Leadership: Inspiring and guiding groups and people.
(iv) Change catalyst: Initiating or managing change.
(v) Conflict management: Negotiating and resolving disagreements.
(vi) Building bonds: Nurturing instrumental relationships.
(vii) Collaboration and cooperation: Working with others toward shared goals.
(viii) Team capabilities: Creating group synergy in pursuing collective goals.

In brief, the five domains relate to knowing your emotions; managing your emotions; motivating yourself; recognizing and understanding other people’s emotions; and managing relationships, i.e., managing the emotions of others.