Management Skills (Public Training)

In today’s business environment, administrative professionals have critical roles in the office and organization. These include working closely with vendors and suppliers, communications, supervising staff, problem solving, building relationships, planning, scheduling and coordinating projects for themselves and others. Therefore, this course is structured to deliver the administrative professionals need in order to meet the needs of today’s complex organization.

At the end of this course, participants will walk away with a manager’s perspective for problem-solving, planning and coordinating. They’ll know how to create rapport and gain influence. They will also be able to juggle multiple projects, increase their productivity and contribute more to the organization

Who should attend:
Administrative Assistants, Secretaries, Support Staff, Office Managers and anyone who is responsible for coordinating, managing or an effective member of an office team

Course Objective:
• How to make decisions and solve problems on their own—quickly, creatively and confidently
• How to stay poised, confident and professional in any situation
• Professional time and project management techniques that help get more accomplished each day
• How to cultivate leadership qualities to get more done through others
• Teambuilding strategies
• How to master the art of negotiation
• How to handle stress and pressure effectively
• How to work with difficult people
• Project management basics

Duration: 3 Days

Course Outline:
The Art and Skill of Persuasion and Negotiation
• Master fine art of negotiation
• Tips and techniques for developing positive relationships
• Special issues to consider when negotiating on behalf of the boss
• Personality affects the way you ‘give and take’ – Personality Survey

Lead a team Without Formal Authority
• Spark employees into motivating themselves – Be a catalyst
• Counsel employees through job-related or personal problems
• TEAM Interpersonal Style evaluation and Inventory
• Problem Solving and decision making
• The GREAT problem – solving model
• Guidelines for making decisions without consulting your boss first

The Administrative Professional’s Role in Business Environment and Presenting a Powerful Image
• Current business trends reshaping the role of administrative professionals
• Qualities in demand
• Develop an impressive professional presence
• Build trust and credibility using effective communication skills
• Effective Communication and clarity

Deal With Difficult People and Situations
• How conflict can be positive
• Conflict resolution processes and techniques
• Recognise the most difficult personality types and how to deal
• Handle pressure and stress in others and yourself
• Keys to avoiding job frustration and burnout

Time & Task Management
• Time & task management vs. self-management.
• Effective time management practices
• Plan or Schedule system that matches your work style
• Urgency and Important – How these two are different and influences daily activities
• Effectively deal with interruptions – Telephone calls, drop – ins and other major time robbers
• Streamline your paperwork and organize your work area
• Diplomatically let co-workers know that you can’t take any more work
• Nine keys to delegating for greater productivity
• Understanding every project’s ‘life cycle’.
• Work Break down structures and Gantt Charts – Project Management Tools
• How to add projects into daily plan.