Supervisory Skills Training (Public Training)

Overview
Supervisors are an important asset to any business or organization. Supervisory skills are essential for every employee since they are the foundation for moving up in your career to leadership positions. In this Supervisory Skills training, we will be giving you guidelines on how to become a supervisor. If you currently work as a supervisor, you will find this guide a helpful tool to improve and excel in your job.

Learning outcomes
Through the trainer’s expertise and practical knowledge, you will be able to define the key
concepts associated with supervisory skills

Who should attend?
Anyone who is responsible for leading or supervising a team of people in the workplace, i.e. frontline managers, team leaders, supervisors.
Duration: 2 Days

Methodology
The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning, including:
• Class Session
• Group Discussions
• Simulations exercises
• Case studies and Problem-Solving Exercises
• Individual assignments
• Templates and tools

Program Outline
Effective Leadership Attitude
• Understand the effect of the manager’s attitude on productivity.
• Identify how attitudes get translated into daily actions on the job.
• Describe how the skills learned in this training course can impact the beliefs, attitudes and actions of managers.

Communication: It All Starts with You
• Use a communication technique that leads you to understanding before attempting to be understood.
• Naturally use a communication model during spontaneous communication.
• Practice the four communication skills.

Achieving Effective Results with Your Workforce
• Determine the demographics of your employees.
• Recognize the obstacles you have to applying L.E.A.R.N.
• Recognize the critical importance of relationships.
• Determine how to develop relationships to achieve results.
• Recognize the interdependence of manager actions and employee success.

Adjusting Your Communication Style to Achieve Results
• Identify your style of communicating.
• Identify the communication styles of your employees.
• Increase your communication effectiveness by adapting your communication style to your employee’s style
• Practice skills to adapt and mirror communication styles.

Providing Performance Feedback
• Objectively recognize the need for a feedback session.
• Collect meaningful and accurate information to conduct a feedback session.
• Provide specific information during a feedback session.
• Provide frequent and well-timed feedback sessions.

Effective On-the-Job Training
• Explain the importance of On-the-Job Training and all other training.
• Train your employees on the job.
• Plan training evaluations and follow-up activities

Motivating Through Empowerment
• Value empowerment as an effective management practice to gain trust.
• Increase commitment from employees by coaching them to think for themselves.
• Identify how to overcome fears around empowerment.
• Develop skills of empowerment through effective delegation.