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X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
X-ORIGINAL-URL:https://nastglobal.com
X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd.
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TZID:Asia/Shanghai
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DTSTART:20230101T000000
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DTSTART;TZID=Asia/Shanghai:20231012T090000
DTEND;TZID=Asia/Shanghai:20231013T170000
DTSTAMP:20260627T081723
CREATED:20220815T171041Z
LAST-MODIFIED:20230122T072406Z
UID:7581-1697101200-1697216400@nastglobal.com
SUMMARY:Effective Communication (Public Training)
DESCRIPTION:Course Description:\nMixed messages\, misunderstandings and misconceptions cost organizations millions each year. Effective Communication is the glue that helps you deepen your connections to others and improve teamwork\, decision making\, and problem solving. This basic communication skills\ncourse covers the fundamentals of interpersonal communication. \nCourse Objective:\n• Understand your communication style and how you can adapt it to work more effectively with others\n• Identify and remove barriers to effective communication\n• Manage your non-verbal signals to enhance your communication\n• Practice key techniques that will help you listen more effectively\n• Listen actively & empathetically\n• Develop smart questioning skills to get the information you want and need\n• Understand the impact that positive language can have on others\n• Communicate with assertiveness \nTarget Participants:\n• Managers\n• Head of Departments\n• Executives\n• Team Lead \nMethodology:\n• Relevant and concise course material for each participant\n• Classroom- Slides Presentation\n• Ice breaker & Energizer Session\n• Interactive learning\n• Group discussion\, team reflective circle\, storytelling\, lecture with games and activities \nCourse Outline: \nCommunication is key to success \n• 5 Habits of Highly Effective Communicators\n• Reflection \nREACH – Communication Evolution Tool \n• Adjusting your style for a better approach:\n• Communicating when stressed\n• Reflection \nBridge the Gap to Communication Barriers \n• The Communication Process\n• Types of Barriers\n• Self-Awareness – Johari Window\n• Reflection \nBeyond Verbal Communication \n• All About Body Language\n• Para-Verbal Communication Skills\n• The Power of Pitch\n• The Truth about Tone\n• The Strength of Speed\n• Reflection \nActive Listening \n• 8 Common Barriers to Effective Listening and how to overcome them\n• Quadrant of cognitive/explanatory styles\n• Understanding Active Listening\n• Sending Good Signals to Others\n• Ladder of Inference\n• Reflection \nAsking Good Questions \n• Open Questions\n• Closed Questions\n• Probing Questions\n• Reflection \nSpeaking Like a STAR \n• S = Situation\n• T = Task\n• A = Action\n• R = Result\n• Using “I” Messages\n• Active Constructive Response – ACR\n• Reflection
URL:https://nastglobal.com/event/effective-communication/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Customer Service,Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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