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X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
X-ORIGINAL-URL:https://nastglobal.com
X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd.
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BEGIN:VTIMEZONE
TZID:Asia/Shanghai
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TZOFFSETTO:+0800
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DTSTART:20230101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20240925T080000
DTEND;TZID=Asia/Shanghai:20240926T170000
DTSTAMP:20260609T094901
CREATED:20220822T163253Z
LAST-MODIFIED:20240302T153554Z
UID:7603-1727251200-1727370000@nastglobal.com
SUMMARY:Effective Debt Collection Skills
DESCRIPTION:Course Overview \nCollection of overdue accounts is a very common problem for business\, especially in bad times. To deal with this problem effectively while maintaining relationships with the customers at the same time\, need special communication skills. Selection of the right method of collection makes the collection more effective and positive. Debt collection is the process of following up for payments due by debtors (businesses or individuals). Organisations specialising in debt collection are known as collection agencies or debt collectors. Collectors work on behalf of creditors to get debtors to clear pending payments\, for a fee or commission. Debt collection and recovery are extremely important because cash flow issues could lead to serious organisational challenges. A point to note that though debt collection and debt recovery are almost used synonymously\, there is a slight difference between the two. Collection communication is very important in debt collection. An effective collection communication is required to achieve the collection goals and at the same time maintaining a warm relationship with the\ncustomers. \nObjectives \n• Equipping credit control and collection staff with the necessary skills in effective collection.\n• Applying pressure in collection but at the same time maintaining positive relations.\n• Dealing with difficult customers and being in control of the situation.\n• Achieving company’s objectives. \nWho Should Attend? \n• Strategic leadership of an organization responsible for establishing and implementing high-level decisions\n• Finance and loan managers carrying out their responsibilities involving financial transactions and issuance of loans\n• Accountants and other executives who need to understand credit control management thoroughly\n• Collection agency members who wish to enhance their knowledge of related aspects\n• Legal and financial advisors of organizations playing an important role when a legal or finance leakage issue occurs\n• Any other professional interested in knowing more about debt collection and recovery \n  \nOrganization Benefit\nOrganisations whose professionals undertake this Debt Collection\, Recovery\, Negotiation and Credit Control Management course will benefit in the ways mentioned below:\n• Successful data collection\, recovery\, negotiation and credit control management handled by trained\, experienced professionals\n• Application of advanced technology to enhance important initial steps of screening and tracking\n• Well-drafted\, clear credit policies and other documentation to ensure precautions and protocol are understood and followed diligently by all\n• Stringent screening protocol when establishing new customer relationships or facilitating large transactions\n• Regular audits of organisational operations to check for possible risks leading to the major financial impact\n• Training of other employees on all critical aspects regarding debt collection\, recovery\, negotiation and credit control management\n• Organisational stability because of stringent guidelines and precaution by employees to prevent fraud and defaulters\n• Adherence with all required universal standards of operation\n• Strong\, well-defined credit control systems followed and adopted by all to minimise chances of incorrect judgements of the organisation that could impact it severely \n  \nLearning Outcome\n1. Acquiring the skills and confidence in selecting the appropriate methods and implementing collection strategies in the right situation.\n2. Recognising and effectively managing the customer’s avoidance of the debt recovery.\n3. Customising and constructing an effective collection procedure.\n4. Communicating effectively with debtors.\n5. Raising the ability to achieve company’s objectives. \nDuration: 2 Days \nCourse Outline \nINTRODUCTION: THE IMPORTANCE OF DEBT COLLECTION\n• Meaning of debt collection\n• Reasons for debt collection\n• Consequences of collection failure\n• Importance of Win-Win relationship \nROLE & MINDSET OF DEBT COLLECTOR\n• Role – Company’s interest\n• Mindsets:\n– 1st Mindset – Think of Company’s Interest & your duty\n– 2nd Mindset – Think in the capacity of debtor \nMETHODS OF COLLECTION\n• By Telephone (most effective and friendly)\n• By Face to Face\n• By Collection Agency\n• By Legal Action \nCOLLECTION PROCESS\n• When to collect (Timing)\n• How to collect (Methods)\n• What to say (Scripts) \nHOW TO USE THE TELEPHONE EFFECTIVELY IN DEBT COLLECTION\n• Maintain a Professional image throughout communication\n• Maintain amicable relations through good relations skills\n• Listen to customer’s problems and try to understand \nTIMING OF MAKING COLLECTION CALLS\n• Normal Hours\n• Abnormal Hours \n 
URL:https://nastglobal.com/event/effective-debt-collection-skills/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Banking & Procurement,Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20240821T090000
DTEND;TZID=Asia/Shanghai:20240821T173000
DTSTAMP:20260609T094901
CREATED:20230122T064108Z
LAST-MODIFIED:20240302T153438Z
UID:7637-1724230800-1724261400@nastglobal.com
SUMMARY:Counterfeit Money and Fake Note Prevention (Public Training)
DESCRIPTION:Fake note is widespread in the market. It has become global issues. General people need to have the proper knowledge regarding the currency features to identify the fake notes. Study shows very limited number of people has awareness on the security\nfeatures. If higher number of people gets knowledge on the subject matter\, counterfeit currency circulation can be stopped forever from the market. Counterfeit banknotes have no value but it is possible that they may be used and may escape detection for some time. Thus\, protect yourself and always check your banknotes when you receive them.\nUpon completion of the program\, participants will be able to: \n\nSecurity features of the currency.\nIdentification of the local currencies (Ringgit Malaysia)\nDetection of the fake notes and original notes easily.\n\nCourse Duration: 1 day \nCourse Outline \nPart 1-Theory\n⚫ `Security Features of the Banknote\nVarious security features have been incorporated into the Malaysia Ringgit banknote. It is important for you to be aware of some of these security features and be able to distinguish between genuine and counterfeit notes which are completely worthless.\n⚫ What Do You Do If You Receive a Counterfeit Banknote?\nNotify the police immediately if you have received counterfeit banknotes. Using or returning counterfeit banknotes is just as illegal as manufacturing it\n⚫ Legal Action Against Counterfeiting in Malaysia\nSection 489 Penal Code (Offence Relating to Currency Matter).\n⚫ Bank Negara Malaysia (BNM) Guidelines on Handling of Suspected Counterfeit\nMalaysian Currency Notes\nThis Guidelines set out:\n1) The steps to be adhered by FIs and their Cash Handlers in handling suspected Counterfeit Malaysian Currency Notes deposited by members of public over the counter or discovered during cash processing; and \n2)The requirements on recording and reporting of suspected Counterfeit Malaysian\nCurrency Notes by FIs to BNM.\n⚫ Case Studies \n  \nPart 2-Practical\na. Feel\, touch actual counterfeit bank notes\nb. Cyber Security/Data leaks\nc. Fake IC identification\nd. Credit Card Forgery\ne. Macau Scam\nf. Spy Camera and 2-Way Mirror Identification\ng. Videos\nh. UV Light devices to identify counterfeit bank notes
URL:https://nastglobal.com/event/counterfeit-money-and-fake-note-prevention-public-training-2/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Accounts & Finance,Banking & Procurement
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20240326T080000
DTEND;TZID=Asia/Shanghai:20240326T170000
DTSTAMP:20260609T094901
CREATED:20220822T164435Z
LAST-MODIFIED:20240302T152539Z
UID:7609-1711440000-1711472400@nastglobal.com
SUMMARY:Emotional Intelligence (EQ) (Public Training)
DESCRIPTION:Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours\, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don’t go as planned\, you are much better equipped to understand the effects your emotions are having on you at any given moment. In this course\, you’ll learn skills like how to interpret and manage your emotions and\nbalance your optimism and pessimism\, using coping methods and relaxation techniques\, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home. This newly found emotional “awareness” allows you to communicate more effectively\,\nsucceed at work and achieve your career and personal goals in a shorter amount of time. \nCourse Objectives\nHealthy Emotions + Clear Thinking + Appropriate Action = High EQ\n• Emotional intelligence is a skill. And like any other skill\, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions. \n• This one-day training course is useful for anyone who leads or works with other people\, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management\, self-awareness\, self-regulation\, self-motivation and empathy\, and it also includes a review of your interpersonal skills. \n• You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours\, and learning how to adapt and manage your responses to particular situations. \nCourse Outcomes\nAfter completing this course participants will have learned how to:\n• Define Emotional Intelligence (EQ)\n• Identify the benefits of having higher emotional intelligence\n• Learn the four core skills required to practice emotional intelligence\n• Define and practice self-management\, self-awareness\, self-regulation\, self- motivation and empathy\n• Successfully communicate with others in a non-verbal manner\n• Verbally communicate with others with emotional awareness\n• Interpret and manage your emotions in any situation\n• Master tools to regulate and gain control of your own emotions\n• Articulate your emotions using the right verbal and non-verbal language\n• Balance optimism and pessimism for best outcomes\n• Effectively impact others emotional experiences\n• Relate emotional intelligence to workplace situations\n• Implement these concepts and techniques in the workplace \n  \nMethodology: Activities\, Role Play\, PPT Slides\, Pre and Post Test.\nCourse Duration: 1-Day \n  \nCourse Outline\nIndividuals have different personalities\, wants\, needs\, and ways of showing their emotions. Navigating through this requires tact and shrewdness—especially if one hopes to succeed in life. This is where emotional intelligence theory helps. In the most generic\nframework\, five domains of emotional intelligence cover together personal (self- awareness\, self-regulation\, and self-motivation) and social (social awareness and social skills) competences. \nSelf-Awareness\n(i) Emotional awareness: Recognizing one’s emotions and their effects.\n(ii) Accurate self-assessment: Knowing one’s strengths and limits.\n(iii) Self-confidence: Sureness about one’s self-worth and capabilities. \nSelf-Regulation\n(i) Self-control: Managing disruptive emotions and impulses.\n(ii) Trustworthiness: Maintaining standards of honesty and integrity.\n(iii) Conscientiousness: Taking responsibility for personal performance.\n(iv) Adaptability: Flexibility in handling change.\n(v) Innovativeness: Being comfortable with and open to novel ideas and new information. \nSelf-Motivation\n(i) Achievement drive: Striving to improve or meet a standard of excellence.\n(ii) Commitment: Aligning with the goals of the group or organization.\n(iii) Initiative: Readiness to act on opportunities.\n(iv) Optimism: Persistence in pursuing goals despite obstacles and setbacks \nSocial Awareness\n(i) Empathy: Sensing others’ feelings and perspective\, and taking an active interest in their concerns.\n(ii) Service orientation: Anticipating\, recognizing\, and meeting customers’ needs.\n(iii) Developing others: Sensing what others need in order to develop\, and bolstering their abilities.\n(iv) Leveraging diversity: Cultivating opportunities through diverse people.\n(v) Political awareness: Reading a group’s emotional currents and power relationships. \nSocial Skills\n(i) Influence: Wielding effective tactics for persuasion.\n(ii) Communication: Sending clear and convincing messages.\n(iii) Leadership: Inspiring and guiding groups and people.\n(iv) Change catalyst: Initiating or managing change.\n(v) Conflict management: Negotiating and resolving disagreements.\n(vi) Building bonds: Nurturing instrumental relationships.\n(vii) Collaboration and cooperation: Working with others toward shared goals.\n(viii) Team capabilities: Creating group synergy in pursuing collective goals. \nIn brief\, the five domains relate to knowing your emotions; managing your emotions; motivating yourself; recognizing and understanding other people’s emotions; and managing relationships\, i.e.\, managing the emotions of others. \n 
URL:https://nastglobal.com/event/emotional-intelligence-eq-training/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Banking & Procurement,Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20230612T090000
DTEND;TZID=Asia/Shanghai:20230612T173000
DTSTAMP:20260609T094901
CREATED:20230122T064928Z
LAST-MODIFIED:20230122T064928Z
UID:7646-1686560400-1686591000@nastglobal.com
SUMMARY:Counterfeit Money and Fake Note Prevention (Public Training)
DESCRIPTION:Fake note is widespread in the market. It has become global issues. General people need to have the proper knowledge regarding the currency features to identify the fake notes. Study shows very limited number of people has awareness on the security\nfeatures. If higher number of people gets knowledge on the subject matter\, counterfeit currency circulation can be stopped forever from the market. Counterfeit banknotes have no value but it is possible that they may be used and may escape detection for some time. Thus\, protect yourself and always check your banknotes when you receive them.\nUpon completion of the program\, participants will be able to: \n\nSecurity features of the currency.\nIdentification of the local currencies (Ringgit Malaysia)\nDetection of the fake notes and original notes easily.\n\nCourse Duration: 1 day \nCourse Outline \nPart 1-Theory\n⚫ `Security Features of the Banknote\nVarious security features have been incorporated into the Malaysia Ringgit banknote. It is important for you to be aware of some of these security features and be able to distinguish between genuine and counterfeit notes which are completely worthless.\n⚫ What Do You Do If You Receive a Counterfeit Banknote?\nNotify the police immediately if you have received counterfeit banknotes. Using or returning counterfeit banknotes is just as illegal as manufacturing it\n⚫ Legal Action Against Counterfeiting in Malaysia\nSection 489 Penal Code (Offence Relating to Currency Matter).\n⚫ Bank Negara Malaysia (BNM) Guidelines on Handling of Suspected Counterfeit\nMalaysian Currency Notes\nThis Guidelines set out:\n1) The steps to be adhered by FIs and their Cash Handlers in handling suspected Counterfeit Malaysian Currency Notes deposited by members of public over the counter or discovered during cash processing; and \n2)The requirements on recording and reporting of suspected Counterfeit Malaysian\nCurrency Notes by FIs to BNM.\n⚫ Case Studies \n  \nPart 2-Practical\na. Feel\, touch actual counterfeit bank notes\nb. Cyber Security/Data leaks\nc. Fake IC identification\nd. Credit Card Forgery\ne. Macau Scam\nf. Spy Camera and 2-Way Mirror Identification\ng. Videos\nh. UV Light devices to identify counterfeit bank notes
URL:https://nastglobal.com/event/counterfeit-money-and-fake-note-prevention-public-training-3/
LOCATION:W.P Labuan\, Malaysia
CATEGORIES:Accounts & Finance,Banking & Procurement,Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20230511T090000
DTEND;TZID=Asia/Shanghai:20230511T170000
DTSTAMP:20260609T094901
CREATED:20230121T033858Z
LAST-MODIFIED:20230122T064533Z
UID:7630-1683795600-1683824400@nastglobal.com
SUMMARY:Counterfeit Money and Fake Note Prevention (Public Training)
DESCRIPTION:Fake note is widespread in the market. It has become global issues. General people need to have the proper knowledge regarding the currency features to identify the fake notes. Study shows very limited number of people has awareness on the security\nfeatures. If higher number of people gets knowledge on the subject matter\, counterfeit currency circulation can be stopped forever from the market. Counterfeit banknotes have no value but it is possible that they may be used and may escape detection for some time. Thus\, protect yourself and always check your banknotes when you receive them.\nUpon completion of the program\, participants will be able to: \n\nSecurity features of the currency.\nIdentification of the local currencies (Ringgit Malaysia)\nDetection of the fake notes and original notes easily.\n\nCourse Duration: 1 day \nCourse Outline \nPart 1-Theory\n⚫ `Security Features of the Banknote\nVarious security features have been incorporated into the Malaysia Ringgit banknote. It is important for you to be aware of some of these security features and be able to distinguish between genuine and counterfeit notes which are completely worthless.\n⚫ What Do You Do If You Receive a Counterfeit Banknote?\nNotify the police immediately if you have received counterfeit banknotes. Using or returning counterfeit banknotes is just as illegal as manufacturing it\n⚫ Legal Action Against Counterfeiting in Malaysia\nSection 489 Penal Code (Offence Relating to Currency Matter).\n⚫ Bank Negara Malaysia (BNM) Guidelines on Handling of Suspected Counterfeit\nMalaysian Currency Notes\nThis Guidelines set out:\n1) The steps to be adhered by FIs and their Cash Handlers in handling suspected Counterfeit Malaysian Currency Notes deposited by members of public over the counter or discovered during cash processing; and \n2)The requirements on recording and reporting of suspected Counterfeit Malaysian\nCurrency Notes by FIs to BNM.\n⚫ Case Studies \n  \nPart 2-Practical\na. Feel\, touch actual counterfeit bank notes\nb. Cyber Security/Data leaks\nc. Fake IC identification\nd. Credit Card Forgery\ne. Macau Scam\nf. Spy Camera and 2-Way Mirror Identification\ng. Videos\nh. UV Light devices to identify counterfeit bank notes
URL:https://nastglobal.com/event/counterfeit-money-and-fake-note-prevention-public-training/
LOCATION:Kuching\, Malaysia
CATEGORIES:Accounts & Finance,Banking & Procurement,Customer Service
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20230302T090000
DTEND;TZID=Asia/Shanghai:20230303T173000
DTSTAMP:20260609T094901
CREATED:20230124T040321Z
LAST-MODIFIED:20230124T040321Z
UID:7687-1677747600-1677864600@nastglobal.com
SUMMARY:Supply Chain Management  (Public Training)
DESCRIPTION:This Supply Chain Management program is designed to enable participants to be exposed to the latest ideas\, concepts and current Best Practices within the field of Supply Chain Management. The primary objectives of this course is to provide the participant with the critical Knowledge of logistics and supply chain management and the ability to apply this information in the work place\, locally or globally \nLearning Outcome\n– Understand the concept of the integrated supply chain and communicate effectively\n– Analyse their supply chain from the customer’s viewpoint?\n– Analyse the supply chains they work in and their roles from customer’s viewpoint\n– Decide what manufacturing\, supply\, and stock strategy should be?\n– Control variation in the supply chain\, effect on strategies\, use of safety stock\, lead-time\n– Improve supply chain performance; benchmark against Best Practice\n– Learn the role of e-commerce and virtual supply chain\n– Develop and enhance their knowledge of practical supply chain issues.\n– Apply appropriate tools and concepts to develop supply chains.\n– Demonstrate how good supply chains can add value and give competitive edge \nWho must Attend\nParticipants in the organization with a role to improve the supply chain operations.\n• Those who influence the way the supply chain development.\n• Functions at tactical and operational levels who need to understand supply chain concepts. \nDuration:2 days \nCourse Outline\nDay 1\nModule 1: Total supply chain management\n• Concepts and building blocks of TSCM\n• Evolving trends and demands\n• Supply chain vision and diagnostics\n• Focal company in supply chain management\nWorkshop – Creating agile supply chains \nModule 2: Management capabilities for the supply chain\n• Customer-supplier management\n• Controllability\, flexibility and trade-offs\n• Order-qualifying versus order-winning attributes\n• Cause-and-effect of management style\n• Managing reverse logistics \nModule 3: Value\, value creation\, and supply chain management\n• Efficiency and responsiveness driven values\n• Value life cycle\n• Supply chain performance measures and systems\n• The impact of pricing\nWorkshop – Delivering value on the supply chain \nModule 4: Quality management in the supply chain\n• Is quality free? – dimensions of quality\n• Assignable vs common causes in SCM\n• Testing\, samples\, batching\, sequencing\n• Using SPC and 6-Sigma in SCM\n• Information quality \nModule 5; Product innovation on the supply chain\n• Impact of product innovation process on supply chain\n• Implementation strategies\n• Integration with SCM \nModule 6: Supply chain strategy I: Structural & Infrastructural\n• Aligning the supply chain strategy\n• Supply chain network design and optimization\n• Forecasting\, demand planning and risk assessment\n• Minimize mismatch between supply and demand\n• Supply chain financial performance management
URL:https://nastglobal.com/event/supply-chain-management-public-training-2/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Banking & Procurement,Operation & Management,Warehouse
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
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