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X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
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X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd.
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20250618T090000
DTEND;TZID=Asia/Shanghai:20250620T170000
DTSTAMP:20260609T061037
CREATED:20250111T162006Z
LAST-MODIFIED:20250111T162006Z
UID:8616-1750237200-1750438800@nastglobal.com
SUMMARY:Data Analytics Mastery: Turning Insights into Action
DESCRIPTION:Course Overview  \nThis 3-day intensive training program provides participants with a practical foundation in data analytics\, focusing on transforming raw data into actionable insights. The course covers data collection\, cleaning\, analysis\, visualization\, and predictive modeling using tools such as Excel\, SQL\, Python\, and Tableau/Power BI. \nParticipants will engage in hands-on activities\, case studies\, and a mini-project to develop real-world skills and confidently apply data analytics techniques in their roles. \nCourse Objectives  \nBy the end of this course\, participants will: \n\nUnderstand the data analytics lifecycle and its business applications.\nPerform data cleaning\, transformation\, and analysis using popular tools.\nCreate compelling visualizations and interactive dashboards.\nBuild and evaluate predictive models for forecasting and decision-making.\nTranslate analytical insights into business strategies.\n\nLearning Outcomes  \nParticipants will: \n\nTechnical Skills\n\nWork with Excel\, SQL\, Python (Pandas\, Matplotlib)\, and Tableau/Power BI.\nConduct data analysis and create dashboards.\nPerform regression modeling and trend analysis.\n\n\nAnalytical Thinking\n\nDevelop a structured approach to problem-solving using data.\nGain expertise in statistical interpretation and identifying patterns.\n\n\nPractical Application\n\nApply concepts to a mini-project based on a real-world dataset.\nPresent insights through storytelling techniques and data visualizations.\n\n\n\nTarget Participants  \n\nBusiness analysts\, managers\, and decision-makers.\nProfessionals transitioning into data analytics roles.\nEntrepreneurs and startups aiming to make data-driven decisions.\nStudents or recent graduates looking to enhance their analytics skills.\n\nPrerequisites: Basic familiarity with Excel and statistics is recommended. \nCourse Duration  \n\n3 Days (Full-Time)\nDaily Schedule: 9:00 AM – 5:00 PM (8 hours/day)\n\nTraining Methodology  \n\nInteractive Lectures – Concepts explained with examples.\nHands-On Labs – Tool-based exercises to build technical expertise.\nCase Studies – Business scenarios to practice analysis and decision-making.\nMini-Project – Final project to consolidate learning and skills.\nGroup Discussions – Peer collaboration and idea sharing.\n\n  \n  \n  \n  \n  \nDay 1: Fundamentals of Data Analytics  \nSession 1: Introduction to Data Analytics \n\nWhat is Data Analytics?\nTypes: Descriptive\, Diagnostic\, Predictive\, Prescriptive Analytics.\nApplications in Business and Industries.\n\nSession 2: Data Acquisition and Cleaning \n\nData Types and Sources.\nCollecting and Importing Data (Excel\, CSV\, SQL).\nData Cleaning Techniques: Missing Values\, Outliers\, and Standardization.\n\nSession 3: Exploratory Data Analysis (EDA) \n\nStatistical Measures: Mean\, Median\, Mode\, Variance.\nVisualization Techniques: Bar Charts\, Histograms\, Scatter Plots\, Boxplots.\nTools: Excel\, Python (Pandas\, Matplotlib).\n\nLab Activity: \n\nPractice data cleaning and analysis with a sample dataset.\n\nDay 2: Data Analysis and Modeling  \nSession 4: Statistical and Predictive Modeling \n\nCorrelation and Regression Analysis.\nHypothesis Testing and A/B Testing.\nIntroduction to Machine Learning (Decision Trees\, Clustering).\n\nSession 5: Hands-On Tools for Analysis \n\nExcel Advanced Functions (Pivot Tables\, Solver).\nSQL Queries for Data Retrieval.\nPython Libraries (Pandas\, NumPy\, Seaborn).\n\nSession 6: Data Visualization and Storytelling \n\nVisualization Principles: Simplicity and Clarity.\nTools: Tableau\, Power BI Basics.\nBuilding Dashboards and Reports.\n\nLab Activity: \n\nCreate dashboards using Tableau/Power BI with visual insights.\n\nDay 3: Advanced Analytics and Project Work  \nSession 7: Advanced Analytics Techniques \n\nIntroduction to Big Data Tools (Hadoop\, Spark).\nReal-Time Analytics and Data Pipelines.\nAI and NLP Basics for Sentiment Analysis.\n\nSession 8: Insights to Action \n\nConverting Findings into Business Strategies.\nPresenting Insights to Stakeholders.\nChange Management for Data-Driven Decision-Making.\n\nMini-Capstone Project: \n\nAnalyze a business problem using a dataset.\nPerform EDA\, build a predictive model\, and create a visualization report.\nPresent findings to the class for peer and instructor feedback.\n\n  \n 
URL:https://nastglobal.com/event/data-analytics-mastery-turning-insights-into-action/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20250423T090000
DTEND;TZID=Asia/Shanghai:20250424T170000
DTSTAMP:20260609T061037
CREATED:20250111T160800Z
LAST-MODIFIED:20250111T160800Z
UID:8612-1745398800-1745514000@nastglobal.com
SUMMARY:Advanced Debt Recovery Techniques
DESCRIPTION:Course Summary \nThis 2-day course is designed to equip professionals with advanced strategies and tools for effective debt recovery. The course provides a blend of theoretical insights and practical applications\, focusing on legal frameworks\, negotiation tactics\, and strategic planning to manage and recover debts efficiently while maintaining positive client relationships. Participants will learn actionable techniques to optimize recovery rates and minimize write-offs. \nCourse Objectives \nBy the end of this course\, participants will: \n\nUnderstand the legal and regulatory frameworks governing debt recovery.\nDevelop advanced negotiation and communication skills for dealing with debtors.\nLearn to implement structured debt recovery processes.\nUtilize analytics and tools to prioritize and manage debt portfolios.\nExplore innovative strategies for improving recovery rates and reducing delinquency.\n\nLearning Outcomes \nParticipants will be able to: \n\nAnalyze and assess debt recovery challenges effectively.\nImplement compliant and ethical debt recovery practices.\nDesign and execute tailored debt recovery strategies.\nEmploy advanced negotiation techniques to achieve optimal outcomes.\nUse technology and analytics to enhance recovery efficiency.\nUnderstand legal remedies and enforcement actions for debt recovery.\n\nCourse Methodology \nThe course employs: \n\nInstructor-Led Training: Comprehensive lectures and presentations.\nRole-Playing Exercises: Simulations for negotiation and debtor communication.\nCase Studies: Real-world scenarios to apply theoretical knowledge.\nGroup Discussions: Collaborative brainstorming on best practices.\nHands-On Activities: Practical application of tools and techniques.\nQ&A Sessions: Addressing specific challenges faced by participants.\n\nCourse Outline \nDay 1: Foundations and Strategies \nModule 1: Overview of Debt Recovery (1 Hour) \n\nImportance of Debt Recovery in Business Sustainability\nChallenges in Modern Debt Collection\nOverview of the Debt Recovery Life Cycle\n\nModule 2: Legal and Regulatory Framework (2 Hours) \n\nKey Laws Governing Debt Recovery (Jurisdiction-Specific)\nRegulatory Compliance and Ethical Practices\nRights and Responsibilities of Creditors and Debtors\nImpact of GDPR/Data Protection on Debt Recovery\n\nModule 3: Debt Recovery Process Design (1.5 Hours) \n\nStructuring a Recovery Strategy\nPrioritizing Debt Portfolios (Aging\, Value\, Risk)\nTools for Monitoring and Tracking Debts\nIntegrating Debt Recovery Software\n\nLunch Break (1 Hour) \nModule 4: Communication and Negotiation Skills (2 Hours) \n\nEffective Communication Techniques with Debtors\nBuilding Rapport and Maintaining Professionalism\nAdvanced Negotiation Strategies\nManaging Difficult Conversations and Objections\n\nModule 5: Risk Assessment in Debt Recovery (1 Hour) \n\nIdentifying High-Risk Debts\nPredicting Default Risks Using Data Analytics\nStrategies for Reducing Risk in Future Credit Approvals\n\nWrap-Up and Q&A (30 Minutes) \nDay 2: Advanced Techniques and Applications \nModule 6: Debt Recovery Analytics and Tools (1.5 Hours) \n\nIntroduction to Recovery Analytics\nUsing Data to Prioritize Collections\nKey Performance Indicators (KPIs) for Recovery Teams\nTools and Technologies for Efficient Debt Management\n\nModule 7: Enforcement Actions and Legal Remedies (2 Hours) \n\nPre-Litigation Recovery Techniques\nIssuing Demand Letters and Notices\nUnderstanding Court Processes and Filing Claims\nAsset Tracing and Recovery\nCollaborating with Legal Teams for Enforcement\n\nModule 8: Alternative Debt Recovery Strategies (1.5 Hours) \n\nEngaging Third-Party Collectors\nOutsourcing vs. In-House Recovery Teams\nUsing Mediation and Arbitration for Resolution\nDebt Restructuring and Settlement Agreements\n\nLunch Break (1 Hour) \nModule 9: Building Resilient Recovery Teams (1 Hour) \n\nTraining and Development for Recovery Professionals\nMotivating Teams to Meet Recovery Goals\nAddressing Stress and Burnout in Recovery Teams\n\nModule 10: Case Studies and Real-World Applications (2 Hours) \n\nAnalyzing Successful Recovery Campaigns\nDeveloping Recovery Strategies for Hypothetical Cases\nGroup Presentations on Recovery Plans\nFeedback and Best Practice Sharing\n\nModule 11: Ethics and Customer Retention in Debt Recovery (1 Hour) \n\nBalancing Recovery with Client Relationships\nManaging Reputation and Brand Impact\nEthical Practices to Ensure Long-Term Business Growth\n\nFinal Wrap-Up and Q&A (30 Minutes) \n\nSummary of Key Learnings\nParticipant Feedback and Closing Remarks\n\nPre-Requisites \n\nBasic knowledge of debt recovery processes.\nFamiliarity with financial and legal terminologies is helpful.\n\nMaterials Provided \n\nComprehensive course handbook with key concepts.\nTemplates for legal notices\, demand letters\, and repayment plans.\nCase studies and analysis worksheets.\nAccess to online resources and tools for debt recovery.\n\nIdeal Participants \n\nDebt recovery agents and team leaders.\nFinance and credit control professionals.\nLegal professionals specializing in debt collection.\nBusiness owners and managers overseeing receivables.
URL:https://nastglobal.com/event/advanced-debt-recovery-techniques/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20250416T090000
DTEND;TZID=Asia/Shanghai:20250416T170000
DTSTAMP:20260609T061037
CREATED:20250111T160329Z
LAST-MODIFIED:20250111T160329Z
UID:8610-1744794000-1744822800@nastglobal.com
SUMMARY:Microsoft Excel for Business Professionals
DESCRIPTION:Course Summary \nThis 1-day intensive course is designed to empower business professionals with practical Excel skills that are immediately applicable in a business environment. The training focuses on data management\, analysis\, visualization\, and automation\, providing participants with the tools to streamline workflows and enhance productivity. \nCourse Objectives \nBy the end of this course\, participants will: \n\nUnderstand Excel’s key features and their application in business scenarios.\nLearn to organize\, analyze\, and visualize data efficiently.\nDevelop proficiency in using formulas\, functions\, and tools for decision-making.\nAutomate repetitive tasks to improve productivity.\nCreate interactive reports and dashboards to present actionable insights.\n\nLearning Outcomes \nParticipants will be able to: \n\nUse Excel’s interface and tools effectively.\nImplement basic to advanced formulas and functions for data analysis.\nVisualize data using charts\, graphs\, and dashboards.\nApply data management techniques like sorting\, filtering\, and conditional formatting.\nAutomate tasks using Macros and understand the basics of VBA.\nCollaborate effectively and ensure data security in Excel workbooks.\n\nCourse Methodology \nThe course employs a mix of: \n\nInstructor-Led Training: Hands-on demonstrations with real-world business examples.\nInteractive Exercises: Practice sessions after each module.\nCase Studies: Application of skills to business scenarios.\nQ&A Sessions: Clarification of concepts and addressing participant queries.\nPost-Training Resources: Access to templates and cheat sheets for continued learning.\n\nCourse Outline \nModule 1: Excel Basics and Interface Navigation (45 Minutes) \n\nOverview of Excel’s Interface\nRibbon\, Formula Bar\, and Worksheet Navigation\nData Entry and Formatting\nEssential Keyboard Shortcuts\n\nModule 2: Essential Formulas and Functions (1 Hour) \n\nBasic Formulas: SUM\, AVERAGE\, COUNT\, IF\nLookup Functions: VLOOKUP and HLOOKUP\nLogical Functions: IF\, AND\, OR\nError Handling with IFERROR\n\nModule 3: Data Management Techniques (1 Hour) \n\nSorting and Filtering Large Datasets\nData Validation for Input Control\nUsing Conditional Formatting for Data Insights\nGrouping and Subtotals\n\nModule 4: Data Visualization (1 Hour) \n\nCreating Charts and Graphs (Bar\, Line\, Pie\, etc.)\nIntroduction to PivotTables and PivotCharts\nDesigning Interactive Dashboards\nUsing Slicers for Enhanced Filtering\n\nLunch Break (1 Hour) \nModule 5: Advanced Analysis Tools (45 Minutes) \n\nUsing What-If Analysis (Goal Seek\, Scenario Manager)\nIntroduction to Solver for Optimization\nRegression Analysis with the Analysis ToolPak\n\nModule 6: Automation with Macros (45 Minutes) \n\nIntroduction to Macros and VBA Basics\nRecording and Running Macros\nEditing Macros for Custom Tasks\nPractical Automation Examples\n\nModule 7: Collaboration and Data Security (30 Minutes) \n\nSharing and Protecting Workbooks\nSetting Permissions and Passwords\nReal-Time Collaboration with Shared Workbooks\nIntegrating Excel with Microsoft Teams and SharePoint\n\nModule 8: Case Study and Application Exercise (1 Hour) \n\nReal-World Business Scenario: Data Analysis and Reporting\nHands-On Task: Building a Dashboard and Automating Tasks\nGroup Discussion on Applied Solutions\n\nWrap-Up and Q&A (30 Minutes) \n\nRecap of Key Learnings\nDiscussion on Challenges and Solutions\nCourse Feedback\n\nPre-Requisites \n\nBasic computer literacy.\nFamiliarity with Microsoft Office tools (helpful but not mandatory).\n\nMaterials Provided \n\nTraining workbook with step-by-step exercises.\nExcel templates for common business use cases.\nCheat sheet of Excel shortcuts and formulas.\nAccess to online resources for continued learning.
URL:https://nastglobal.com/event/microsoft-excel-for-business-professionals/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20240925T080000
DTEND;TZID=Asia/Shanghai:20240926T170000
DTSTAMP:20260609T061037
CREATED:20220822T163253Z
LAST-MODIFIED:20240302T153554Z
UID:7603-1727251200-1727370000@nastglobal.com
SUMMARY:Effective Debt Collection Skills
DESCRIPTION:Course Overview \nCollection of overdue accounts is a very common problem for business\, especially in bad times. To deal with this problem effectively while maintaining relationships with the customers at the same time\, need special communication skills. Selection of the right method of collection makes the collection more effective and positive. Debt collection is the process of following up for payments due by debtors (businesses or individuals). Organisations specialising in debt collection are known as collection agencies or debt collectors. Collectors work on behalf of creditors to get debtors to clear pending payments\, for a fee or commission. Debt collection and recovery are extremely important because cash flow issues could lead to serious organisational challenges. A point to note that though debt collection and debt recovery are almost used synonymously\, there is a slight difference between the two. Collection communication is very important in debt collection. An effective collection communication is required to achieve the collection goals and at the same time maintaining a warm relationship with the\ncustomers. \nObjectives \n• Equipping credit control and collection staff with the necessary skills in effective collection.\n• Applying pressure in collection but at the same time maintaining positive relations.\n• Dealing with difficult customers and being in control of the situation.\n• Achieving company’s objectives. \nWho Should Attend? \n• Strategic leadership of an organization responsible for establishing and implementing high-level decisions\n• Finance and loan managers carrying out their responsibilities involving financial transactions and issuance of loans\n• Accountants and other executives who need to understand credit control management thoroughly\n• Collection agency members who wish to enhance their knowledge of related aspects\n• Legal and financial advisors of organizations playing an important role when a legal or finance leakage issue occurs\n• Any other professional interested in knowing more about debt collection and recovery \n  \nOrganization Benefit\nOrganisations whose professionals undertake this Debt Collection\, Recovery\, Negotiation and Credit Control Management course will benefit in the ways mentioned below:\n• Successful data collection\, recovery\, negotiation and credit control management handled by trained\, experienced professionals\n• Application of advanced technology to enhance important initial steps of screening and tracking\n• Well-drafted\, clear credit policies and other documentation to ensure precautions and protocol are understood and followed diligently by all\n• Stringent screening protocol when establishing new customer relationships or facilitating large transactions\n• Regular audits of organisational operations to check for possible risks leading to the major financial impact\n• Training of other employees on all critical aspects regarding debt collection\, recovery\, negotiation and credit control management\n• Organisational stability because of stringent guidelines and precaution by employees to prevent fraud and defaulters\n• Adherence with all required universal standards of operation\n• Strong\, well-defined credit control systems followed and adopted by all to minimise chances of incorrect judgements of the organisation that could impact it severely \n  \nLearning Outcome\n1. Acquiring the skills and confidence in selecting the appropriate methods and implementing collection strategies in the right situation.\n2. Recognising and effectively managing the customer’s avoidance of the debt recovery.\n3. Customising and constructing an effective collection procedure.\n4. Communicating effectively with debtors.\n5. Raising the ability to achieve company’s objectives. \nDuration: 2 Days \nCourse Outline \nINTRODUCTION: THE IMPORTANCE OF DEBT COLLECTION\n• Meaning of debt collection\n• Reasons for debt collection\n• Consequences of collection failure\n• Importance of Win-Win relationship \nROLE & MINDSET OF DEBT COLLECTOR\n• Role – Company’s interest\n• Mindsets:\n– 1st Mindset – Think of Company’s Interest & your duty\n– 2nd Mindset – Think in the capacity of debtor \nMETHODS OF COLLECTION\n• By Telephone (most effective and friendly)\n• By Face to Face\n• By Collection Agency\n• By Legal Action \nCOLLECTION PROCESS\n• When to collect (Timing)\n• How to collect (Methods)\n• What to say (Scripts) \nHOW TO USE THE TELEPHONE EFFECTIVELY IN DEBT COLLECTION\n• Maintain a Professional image throughout communication\n• Maintain amicable relations through good relations skills\n• Listen to customer’s problems and try to understand \nTIMING OF MAKING COLLECTION CALLS\n• Normal Hours\n• Abnormal Hours \n 
URL:https://nastglobal.com/event/effective-debt-collection-skills/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Banking & Procurement,Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20240326T080000
DTEND;TZID=Asia/Shanghai:20240326T170000
DTSTAMP:20260609T061037
CREATED:20220822T164435Z
LAST-MODIFIED:20240302T152539Z
UID:7609-1711440000-1711472400@nastglobal.com
SUMMARY:Emotional Intelligence (EQ) (Public Training)
DESCRIPTION:Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours\, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don’t go as planned\, you are much better equipped to understand the effects your emotions are having on you at any given moment. In this course\, you’ll learn skills like how to interpret and manage your emotions and\nbalance your optimism and pessimism\, using coping methods and relaxation techniques\, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home. This newly found emotional “awareness” allows you to communicate more effectively\,\nsucceed at work and achieve your career and personal goals in a shorter amount of time. \nCourse Objectives\nHealthy Emotions + Clear Thinking + Appropriate Action = High EQ\n• Emotional intelligence is a skill. And like any other skill\, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions. \n• This one-day training course is useful for anyone who leads or works with other people\, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management\, self-awareness\, self-regulation\, self-motivation and empathy\, and it also includes a review of your interpersonal skills. \n• You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours\, and learning how to adapt and manage your responses to particular situations. \nCourse Outcomes\nAfter completing this course participants will have learned how to:\n• Define Emotional Intelligence (EQ)\n• Identify the benefits of having higher emotional intelligence\n• Learn the four core skills required to practice emotional intelligence\n• Define and practice self-management\, self-awareness\, self-regulation\, self- motivation and empathy\n• Successfully communicate with others in a non-verbal manner\n• Verbally communicate with others with emotional awareness\n• Interpret and manage your emotions in any situation\n• Master tools to regulate and gain control of your own emotions\n• Articulate your emotions using the right verbal and non-verbal language\n• Balance optimism and pessimism for best outcomes\n• Effectively impact others emotional experiences\n• Relate emotional intelligence to workplace situations\n• Implement these concepts and techniques in the workplace \n  \nMethodology: Activities\, Role Play\, PPT Slides\, Pre and Post Test.\nCourse Duration: 1-Day \n  \nCourse Outline\nIndividuals have different personalities\, wants\, needs\, and ways of showing their emotions. Navigating through this requires tact and shrewdness—especially if one hopes to succeed in life. This is where emotional intelligence theory helps. In the most generic\nframework\, five domains of emotional intelligence cover together personal (self- awareness\, self-regulation\, and self-motivation) and social (social awareness and social skills) competences. \nSelf-Awareness\n(i) Emotional awareness: Recognizing one’s emotions and their effects.\n(ii) Accurate self-assessment: Knowing one’s strengths and limits.\n(iii) Self-confidence: Sureness about one’s self-worth and capabilities. \nSelf-Regulation\n(i) Self-control: Managing disruptive emotions and impulses.\n(ii) Trustworthiness: Maintaining standards of honesty and integrity.\n(iii) Conscientiousness: Taking responsibility for personal performance.\n(iv) Adaptability: Flexibility in handling change.\n(v) Innovativeness: Being comfortable with and open to novel ideas and new information. \nSelf-Motivation\n(i) Achievement drive: Striving to improve or meet a standard of excellence.\n(ii) Commitment: Aligning with the goals of the group or organization.\n(iii) Initiative: Readiness to act on opportunities.\n(iv) Optimism: Persistence in pursuing goals despite obstacles and setbacks \nSocial Awareness\n(i) Empathy: Sensing others’ feelings and perspective\, and taking an active interest in their concerns.\n(ii) Service orientation: Anticipating\, recognizing\, and meeting customers’ needs.\n(iii) Developing others: Sensing what others need in order to develop\, and bolstering their abilities.\n(iv) Leveraging diversity: Cultivating opportunities through diverse people.\n(v) Political awareness: Reading a group’s emotional currents and power relationships. \nSocial Skills\n(i) Influence: Wielding effective tactics for persuasion.\n(ii) Communication: Sending clear and convincing messages.\n(iii) Leadership: Inspiring and guiding groups and people.\n(iv) Change catalyst: Initiating or managing change.\n(v) Conflict management: Negotiating and resolving disagreements.\n(vi) Building bonds: Nurturing instrumental relationships.\n(vii) Collaboration and cooperation: Working with others toward shared goals.\n(viii) Team capabilities: Creating group synergy in pursuing collective goals. \nIn brief\, the five domains relate to knowing your emotions; managing your emotions; motivating yourself; recognizing and understanding other people’s emotions; and managing relationships\, i.e.\, managing the emotions of others. \n 
URL:https://nastglobal.com/event/emotional-intelligence-eq-training/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Banking & Procurement,Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20231019T090000
DTEND;TZID=Asia/Shanghai:20231020T170000
DTSTAMP:20260609T061037
CREATED:20220815T175329Z
LAST-MODIFIED:20260123T085318Z
UID:7595-1697706000-1697821200@nastglobal.com
SUMMARY:Supervisory Skills Training
DESCRIPTION:Overview\nSupervisors are an important asset to any business or organization. Supervisory skills are essential for every employee since they are the foundation for moving up in your career to leadership positions. In this Supervisory Skills training\, we will be giving you guidelines on how to become a supervisor. If you currently work as a supervisor\, you will find this guide a helpful tool to improve and excel in your job. \nLearning outcomes\nThrough the trainer’s expertise and practical knowledge\, you will be able to define the key\nconcepts associated with supervisory skills \nWho should attend?\nAnyone who is responsible for leading or supervising a team of people in the workplace\, i.e. frontline managers\, team leaders\, supervisors.\nDuration: 2 Days \nMethodology\nThe trainer uses up-to-date training techniques and a variety of training methods\, to give all participants the best opportunities for learning\, including:\n• Class Session\n• Group Discussions\n• Simulations exercises\n• Case studies and Problem-Solving Exercises\n• Individual assignments\n• Templates and tools \nProgram Outline \nEffective Leadership Attitude\n• Understand the effect of the manager’s attitude on productivity.\n• Identify how attitudes get translated into daily actions on the job.\n• Describe how the skills learned in this training course can impact the beliefs\, attitudes and actions of managers. \nCommunication: It All Starts with You\n• Use a communication technique that leads you to understanding before attempting to be understood.\n• Naturally use a communication model during spontaneous communication.\n• Practice the four communication skills. \nAchieving Effective Results with Your Workforce\n• Determine the demographics of your employees.\n• Recognize the obstacles you have to applying L.E.A.R.N.\n• Recognize the critical importance of relationships.\n• Determine how to develop relationships to achieve results.\n• Recognize the interdependence of manager actions and employee success. \nAdjusting Your Communication Style to Achieve Results\n• Identify your style of communicating.\n• Identify the communication styles of your employees.\n• Increase your communication effectiveness by adapting your communication style to your employee’s style\n• Practice skills to adapt and mirror communication styles. \nProviding Performance Feedback\n• Objectively recognize the need for a feedback session.\n• Collect meaningful and accurate information to conduct a feedback session.\n• Provide specific information during a feedback session.\n• Provide frequent and well-timed feedback sessions. \nEffective On-the-Job Training\n• Explain the importance of On-the-Job Training and all other training.\n• Train your employees on the job.\n• Plan training evaluations and follow-up activities \nMotivating Through Empowerment\n• Value empowerment as an effective management practice to gain trust.\n• Increase commitment from employees by coaching them to think for themselves.\n• Identify how to overcome fears around empowerment.\n• Develop skills of empowerment through effective delegation.
URL:https://nastglobal.com/event/supervisory-skills-training/
LOCATION:Penang\, Malaysia
CATEGORIES:Business,Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20230817T090000
DTEND;TZID=Asia/Shanghai:20230818T173000
DTSTAMP:20260609T061037
CREATED:20230122T070845Z
LAST-MODIFIED:20230122T070845Z
UID:7657-1692262800-1692379800@nastglobal.com
SUMMARY:Supply Chain Management  (Public Training)
DESCRIPTION:This Supply Chain Management program is designed to enable participants to be exposed to the latest ideas\, concepts and current Best Practices within the field of Supply Chain Management. The primary objectives of this course is to provide the participant with the critical Knowledge of logistics and supply chain management and the ability to apply this information in the work place\, locally or globally \nLearning Outcome\n– Understand the concept of the integrated supply chain and communicate effectively\n– Analyse their supply chain from the customer’s viewpoint?\n– Analyse the supply chains they work in and their roles from customer’s viewpoint\n– Decide what manufacturing\, supply\, and stock strategy should be?\n– Control variation in the supply chain\, effect on strategies\, use of safety stock\, lead-time\n– Improve supply chain performance; benchmark against Best Practice\n– Learn the role of e-commerce and virtual supply chain\n– Develop and enhance their knowledge of practical supply chain issues.\n– Apply appropriate tools and concepts to develop supply chains.\n– Demonstrate how good supply chains can add value and give competitive edge \nWho must Attend\nParticipants in the organization with a role to improve the supply chain operations.\n• Those who influence the way the supply chain development.\n• Functions at tactical and operational levels who need to understand supply chain concepts. \nDuration:2 days \nCourse Outline\nDay 1\nModule 1: Total supply chain management\n• Concepts and building blocks of TSCM\n• Evolving trends and demands\n• Supply chain vision and diagnostics\n• Focal company in supply chain management\nWorkshop – Creating agile supply chains \nModule 2: Management capabilities for the supply chain\n• Customer-supplier management\n• Controllability\, flexibility and trade-offs\n• Order-qualifying versus order-winning attributes\n• Cause-and-effect of management style\n• Managing reverse logistics \nModule 3: Value\, value creation\, and supply chain management\n• Efficiency and responsiveness driven values\n• Value life cycle\n• Supply chain performance measures and systems\n• The impact of pricing\nWorkshop – Delivering value on the supply chain \nModule 4: Quality management in the supply chain\n• Is quality free? – dimensions of quality\n• Assignable vs common causes in SCM\n• Testing\, samples\, batching\, sequencing\n• Using SPC and 6-Sigma in SCM\n• Information quality \nModule 5; Product innovation on the supply chain\n• Impact of product innovation process on supply chain\n• Implementation strategies\n• Integration with SCM \nModule 6: Supply chain strategy I: Structural & Infrastructural\n• Aligning the supply chain strategy\n• Supply chain network design and optimization\n• Forecasting\, demand planning and risk assessment\n• Minimize mismatch between supply and demand\n• Supply chain financial performance management
URL:https://nastglobal.com/event/supply-chain-management-public-training/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Business,Operation & Management
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20221213T080000
DTEND;TZID=Asia/Shanghai:20221214T170000
DTSTAMP:20260609T061037
CREATED:20220822T163617Z
LAST-MODIFIED:20220822T163617Z
UID:7605-1670918400-1671037200@nastglobal.com
SUMMARY:BUSINESS ENGLISH – Communication & Writing
DESCRIPTION:Overview \nBusiness English course is specifically designed for students who use English in a professional setting and want to learn language that can help them achieve even greater success. With the course’s main focus on business communication\, you will gain all the essential skills to meet the challenges of using English in the business world. The class is taught at an intermediate level and students should have a level of intermediate English language proficiency and writing experience. Various aspects of business English will be covered\, including\, but not limited to measurements\, social language\, participation in meetings\, and presentations. Also in the course is an introduction to business letters – enquiries\, ordering\, confirmations\, etc. \nCourse Objective: \n\nLearn business English vocabulary and grammar through lessons on the latest topics in the business world\nImprove your speaking skills and pronunciation by taking part in classroom activities based on real business situations such as welcoming foreign clients and making telephone calls\nPractice giving business presentations and attending team meetings\nDevelop essential skills and techniques for the workplace such as presentations skills and negotiation techniques\n\nDuration: 2 Days \n  \nWho should attend: \n\nAdministrative Assistants\, Secretaries\, Support Staff\, Office Managers and executives\n\nTraining Methodology: \n\nClass room\nInteractive activities\nKnowledge Test\n\nCourse Outline: \n Introductions \n\n\n\nCourse outline and approach\nDescribing your role & responsibilities\nTypical & critical scenarios you use the target language in – key issues. \n\n\n\n\nMeetings\n\nChairing setting\, the agenda\, and controlling the conversation.\nParticipating\, turn-taking\, listening and taking notes\nBeing diplomatic\, agreeing and disagreeing\n\n\nBusiness Correspondence\n\nEmails – register\, style & standard phrasing\nNotes & Memos\nBusiness – specific language phrases \n\n\n\n\nTelephoning\n\nChecking & Clarifying information\nFinance – specific scenarios\nListening to different accents\, intonations \n\n\n\n\nMaking Presentation\n\nIntroducing a topic effectively\nLinking & sequencing ideas\nConcluding\nResponding to questions \n\n\n\n\nProcess Management\n\nDescribing processes\, cause and effect\nCritics & Recommendation\nQuality assurance \n\n\n\n\nReports\n\nSkim reading reports and news feeds\nHow to report information and ideas\nWriting reports – style\, conventions \n\n\n\n\nSocial English\n\n‘First five minutes’\nSpeed networking – ‘The Elevator Pitch’\nSmall talk\nBusiness conversations \n\n\n\n\nOther Areas of Language that will be covered\nCase Studies\nWriting effective proposals\nManaging teams\nCross-Cultural awareness\nDiscussing the wider economic picture.\n\n  \n  \n 
URL:https://nastglobal.com/event/business-english-communication-writing/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Business,Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20221123T080000
DTEND;TZID=Asia/Shanghai:20221124T170000
DTSTAMP:20260609T061037
CREATED:20220822T162613Z
LAST-MODIFIED:20220822T162613Z
UID:7601-1669190400-1669309200@nastglobal.com
SUMMARY:Digital Content Creation
DESCRIPTION:Overview\nA new normal is the trends of what people are talking after the COVID pandemic. Most people prefer to meet via online than via face to face. It also has opened a new horizon for networking when going online not only expand the networking capability\, it also challenges\nthe conservative way of people communicating. \nZoom has been fast being the go-to choose in most communication around the world with all the connection of new normal to Zoom to be trends. However\, most people did not aware that digital content is not limited to only Zoom Platform. However\, Zoom have becoming the best platform to maximise content for leaders\, trainers\, teachers\, facilitators in the new norm. \n  \nThis program is design to bring participant to investigate possibilities of creating digital content while still having engaging\, informative experience maintained. \nLearning Objective\nUpon completing the 2-days course\, participants should be able to: \n1. Create content for virtual compatibility\n2. Using tools of engagement to maximize interaction.\n3. Improve the documentations to be more attractive and utilize online survey functionalities\n4. Intergrade Zoom with other platform for better engagement during meeting/training\n5. Maximizing virtual meeting / conference for better impact\n6. Making meeting fun and fruitful \nDuration: 2 days \nMethodologies: Face to Face or Virtual learning in two-way communication via Zoom/Microsoft Teams \nCourse Outline \nUnderstanding Virtual Meeting \n\nSetting a Meeting\nBranding with Class\nFeature and Limitation\n\nMaking Meeting Works  \n\nAIDA framework\nUnderstand VAKAD\n6 Human Needs\n\nEngaging Tools  \n\n100/100/100 rules\nThe Tools\nEngaging participants\n\nMaking it Fun  \n\nZoom bombing\nPlaying Games with Zoom\nIntegration to engage\n\nConquering the Stage  \n\nOffline to Online\nFlipchart\nUse of Camera and Screen\n\nAdvance Capabilities \n\nPrezi\nOBS (overview)\nAudio Clean Up\n\nBring it to Cloud  \n\nUsing the Cloud\nCreating Content\nMaximise the Web\n\nCollaboration the New Norm  \n\nAll for One\nGetting new Ideas\nWorld Café Solution\nPlatforms
URL:https://nastglobal.com/event/digital-content-creation/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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