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X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
X-ORIGINAL-URL:https://nastglobal.com
X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd.
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TZID:Asia/Shanghai
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20231012T090000
DTEND;TZID=Asia/Shanghai:20231013T170000
DTSTAMP:20260609T102033
CREATED:20220815T171041Z
LAST-MODIFIED:20230122T072406Z
UID:7581-1697101200-1697216400@nastglobal.com
SUMMARY:Effective Communication (Public Training)
DESCRIPTION:Course Description:\nMixed messages\, misunderstandings and misconceptions cost organizations millions each year. Effective Communication is the glue that helps you deepen your connections to others and improve teamwork\, decision making\, and problem solving. This basic communication skills\ncourse covers the fundamentals of interpersonal communication. \nCourse Objective:\n• Understand your communication style and how you can adapt it to work more effectively with others\n• Identify and remove barriers to effective communication\n• Manage your non-verbal signals to enhance your communication\n• Practice key techniques that will help you listen more effectively\n• Listen actively & empathetically\n• Develop smart questioning skills to get the information you want and need\n• Understand the impact that positive language can have on others\n• Communicate with assertiveness \nTarget Participants:\n• Managers\n• Head of Departments\n• Executives\n• Team Lead \nMethodology:\n• Relevant and concise course material for each participant\n• Classroom- Slides Presentation\n• Ice breaker & Energizer Session\n• Interactive learning\n• Group discussion\, team reflective circle\, storytelling\, lecture with games and activities \nCourse Outline: \nCommunication is key to success \n• 5 Habits of Highly Effective Communicators\n• Reflection \nREACH – Communication Evolution Tool \n• Adjusting your style for a better approach:\n• Communicating when stressed\n• Reflection \nBridge the Gap to Communication Barriers \n• The Communication Process\n• Types of Barriers\n• Self-Awareness – Johari Window\n• Reflection \nBeyond Verbal Communication \n• All About Body Language\n• Para-Verbal Communication Skills\n• The Power of Pitch\n• The Truth about Tone\n• The Strength of Speed\n• Reflection \nActive Listening \n• 8 Common Barriers to Effective Listening and how to overcome them\n• Quadrant of cognitive/explanatory styles\n• Understanding Active Listening\n• Sending Good Signals to Others\n• Ladder of Inference\n• Reflection \nAsking Good Questions \n• Open Questions\n• Closed Questions\n• Probing Questions\n• Reflection \nSpeaking Like a STAR \n• S = Situation\n• T = Task\n• A = Action\n• R = Result\n• Using “I” Messages\n• Active Constructive Response – ACR\n• Reflection
URL:https://nastglobal.com/event/effective-communication/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Customer Service,Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20230612T090000
DTEND;TZID=Asia/Shanghai:20230612T173000
DTSTAMP:20260609T102033
CREATED:20230122T064928Z
LAST-MODIFIED:20230122T064928Z
UID:7646-1686560400-1686591000@nastglobal.com
SUMMARY:Counterfeit Money and Fake Note Prevention (Public Training)
DESCRIPTION:Fake note is widespread in the market. It has become global issues. General people need to have the proper knowledge regarding the currency features to identify the fake notes. Study shows very limited number of people has awareness on the security\nfeatures. If higher number of people gets knowledge on the subject matter\, counterfeit currency circulation can be stopped forever from the market. Counterfeit banknotes have no value but it is possible that they may be used and may escape detection for some time. Thus\, protect yourself and always check your banknotes when you receive them.\nUpon completion of the program\, participants will be able to: \n\nSecurity features of the currency.\nIdentification of the local currencies (Ringgit Malaysia)\nDetection of the fake notes and original notes easily.\n\nCourse Duration: 1 day \nCourse Outline \nPart 1-Theory\n⚫ `Security Features of the Banknote\nVarious security features have been incorporated into the Malaysia Ringgit banknote. It is important for you to be aware of some of these security features and be able to distinguish between genuine and counterfeit notes which are completely worthless.\n⚫ What Do You Do If You Receive a Counterfeit Banknote?\nNotify the police immediately if you have received counterfeit banknotes. Using or returning counterfeit banknotes is just as illegal as manufacturing it\n⚫ Legal Action Against Counterfeiting in Malaysia\nSection 489 Penal Code (Offence Relating to Currency Matter).\n⚫ Bank Negara Malaysia (BNM) Guidelines on Handling of Suspected Counterfeit\nMalaysian Currency Notes\nThis Guidelines set out:\n1) The steps to be adhered by FIs and their Cash Handlers in handling suspected Counterfeit Malaysian Currency Notes deposited by members of public over the counter or discovered during cash processing; and \n2)The requirements on recording and reporting of suspected Counterfeit Malaysian\nCurrency Notes by FIs to BNM.\n⚫ Case Studies \n  \nPart 2-Practical\na. Feel\, touch actual counterfeit bank notes\nb. Cyber Security/Data leaks\nc. Fake IC identification\nd. Credit Card Forgery\ne. Macau Scam\nf. Spy Camera and 2-Way Mirror Identification\ng. Videos\nh. UV Light devices to identify counterfeit bank notes
URL:https://nastglobal.com/event/counterfeit-money-and-fake-note-prevention-public-training-3/
LOCATION:W.P Labuan\, Malaysia
CATEGORIES:Accounts & Finance,Banking & Procurement,Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20230511T090000
DTEND;TZID=Asia/Shanghai:20230511T170000
DTSTAMP:20260609T102033
CREATED:20230121T033858Z
LAST-MODIFIED:20230122T064533Z
UID:7630-1683795600-1683824400@nastglobal.com
SUMMARY:Counterfeit Money and Fake Note Prevention (Public Training)
DESCRIPTION:Fake note is widespread in the market. It has become global issues. General people need to have the proper knowledge regarding the currency features to identify the fake notes. Study shows very limited number of people has awareness on the security\nfeatures. If higher number of people gets knowledge on the subject matter\, counterfeit currency circulation can be stopped forever from the market. Counterfeit banknotes have no value but it is possible that they may be used and may escape detection for some time. Thus\, protect yourself and always check your banknotes when you receive them.\nUpon completion of the program\, participants will be able to: \n\nSecurity features of the currency.\nIdentification of the local currencies (Ringgit Malaysia)\nDetection of the fake notes and original notes easily.\n\nCourse Duration: 1 day \nCourse Outline \nPart 1-Theory\n⚫ `Security Features of the Banknote\nVarious security features have been incorporated into the Malaysia Ringgit banknote. It is important for you to be aware of some of these security features and be able to distinguish between genuine and counterfeit notes which are completely worthless.\n⚫ What Do You Do If You Receive a Counterfeit Banknote?\nNotify the police immediately if you have received counterfeit banknotes. Using or returning counterfeit banknotes is just as illegal as manufacturing it\n⚫ Legal Action Against Counterfeiting in Malaysia\nSection 489 Penal Code (Offence Relating to Currency Matter).\n⚫ Bank Negara Malaysia (BNM) Guidelines on Handling of Suspected Counterfeit\nMalaysian Currency Notes\nThis Guidelines set out:\n1) The steps to be adhered by FIs and their Cash Handlers in handling suspected Counterfeit Malaysian Currency Notes deposited by members of public over the counter or discovered during cash processing; and \n2)The requirements on recording and reporting of suspected Counterfeit Malaysian\nCurrency Notes by FIs to BNM.\n⚫ Case Studies \n  \nPart 2-Practical\na. Feel\, touch actual counterfeit bank notes\nb. Cyber Security/Data leaks\nc. Fake IC identification\nd. Credit Card Forgery\ne. Macau Scam\nf. Spy Camera and 2-Way Mirror Identification\ng. Videos\nh. UV Light devices to identify counterfeit bank notes
URL:https://nastglobal.com/event/counterfeit-money-and-fake-note-prevention-public-training/
LOCATION:Kuching\, Malaysia
CATEGORIES:Accounts & Finance,Banking & Procurement,Customer Service
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220906T090000
DTEND;TZID=Asia/Shanghai:20220906T170000
DTSTAMP:20260609T102033
CREATED:20220629T172652Z
LAST-MODIFIED:20220729T124157Z
UID:7550-1662454800-1662483600@nastglobal.com
SUMMARY:Customer Service Excellence-Public Training
DESCRIPTION:Overview \nProviding great customer service is a solid business decision with lasting results. Customer service is a key part of the promise that your brand makes to a customer. It’s more than just providing answers. It’s helping customers even when they don’t know they need help. The implementation of excellent customer service will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. Having happy customers starts with having great customer service. In this Course\, we will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences. \nTarget Participants:   \n\nTeam Leaders\nManagers\nCustomer service specialist\nCall Centre Agents\n\nCourse Objectives:  \n\nBuild a customer focused culture.\nDeliver better\, faster service and increase customer satisfaction.\nTry to view information from your customer’s shoes.\nRead body language & Verbal cues- Are you oversharing or undersharing?\nIncrease your credibility with customers—and your value to your organization\nManage stressful situations more effectively\nDevelop and improve internal service standards\n\nDuration: 1 Day\nMethodology \n\nPresentation\nGroup Activities\nCase Studies\n\nPublic Training (HRDCorp Claimable)\nDate: 6th September 2022\nLocation: Petaling Jaya\, Selangor\nEarly Bird: RM 1\,200 per pax*\nNormal Fee: RM 1\,300 per pax \n*Registration by 25th August 2022\nFor course registration\, please key in the info at https://forms.gle/m1nNUapa7SsQSnjz8 \nTel:+603-27262730\nWhatsapp:+6011-56580665\nEmail:info@nastglobal.com\n \n 
URL:https://nastglobal.com/event/customer-service-excellence/
CATEGORIES:Customer Service
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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