NAST Training & Consultancy Sdn. Bhd.

Emotional Intelligence (EQ) (Public Training)
2024-03-26 08:00 - 17:00 (Asia/Shanghai) | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don’t go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment. In this course, you’ll learn skills like how to interpret and manage your emotions and
balance your optimism and pessimism, using coping methods and relaxation techniques, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home. This newly found emotional “awareness” allows you to communicate more effectively,
succeed at work and achieve your career and personal goals in a shorter amount of time.
Course Objectives
Healthy Emotions + Clear Thinking + Appropriate Action = High EQ
• Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions.
• This one-day training course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, and it also includes a review of your interpersonal skills.
• You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours, and learning how to adapt and manage your responses to particular situations.
Course Outcomes
After completing this course participants will have learned how to:
• Define Emotional Intelligence (EQ)
• Identify the benefits of having higher emotional intelligence
• Learn the four core skills required to practice emotional intelligence
• Define and practice self-management, self-awareness, self-regulation, self- motivation and empathy
• Successfully communicate with others in a non-verbal manner
• Verbally communicate with others with emotional awareness
• Interpret and manage your emotions in any situation
• Master tools to regulate and gain control of your own emotions
• Articulate your emotions using the right verbal and non-verbal language
• Balance optimism and pessimism for best outcomes
• Effectively impact others emotional experiences
• Relate emotional intelligence to workplace situations
• Implement these concepts and techniques in the workplace

Methodology: Activities, Role Play, PPT Slides, Pre and Post Test.
Course Duration: 1-Day

Course Outline
Individuals have different personalities, wants, needs, and ways of showing their emotions. Navigating through this requires tact and shrewdness—especially if one hopes to succeed in life. This is where emotional intelligence theory helps. In the most generic
framework, five domains of emotional intelligence cover together personal (self- awareness, self-regulation, and self-motivation) and social (social awareness and social skills) competences.
Self-Awareness
(i) Emotional awareness: Recognizing one’s emotions and their effects.
(ii) Accurate self-assessment: Knowing one’s strengths and limits.
(iii) Self-confidence: Sureness about one’s self-worth and capabilities.
Self-Regulation
(i) Self-control: Managing disruptive emotions and impulses.
(ii) Trustworthiness: Maintaining standards of honesty and integrity.
(iii) Conscientiousness: Taking responsibility for personal performance.
(iv) Adaptability: Flexibility in handling change.
(v) Innovativeness: Being comfortable with and open to novel ideas and new information.
Self-Motivation
(i) Achievement drive: Striving to improve or meet a standard of excellence.
(ii) Commitment: Aligning with the goals of the group or organization.
(iii) Initiative: Readiness to act on opportunities.
(iv) Optimism: Persistence in pursuing goals despite obstacles and setbacks
Social Awareness
(i) Empathy: Sensing others’ feelings and perspective, and taking an active interest in their concerns.
(ii) Service orientation: Anticipating, recognizing, and meeting customers’ needs.
(iii) Developing others: Sensing what others need in order to develop, and bolstering their abilities.
(iv) Leveraging diversity: Cultivating opportunities through diverse people.
(v) Political awareness: Reading a group’s emotional currents and power relationships.
Social Skills
(i) Influence: Wielding effective tactics for persuasion.
(ii) Communication: Sending clear and convincing messages.
(iii) Leadership: Inspiring and guiding groups and people.
(iv) Change catalyst: Initiating or managing change.
(v) Conflict management: Negotiating and resolving disagreements.
(vi) Building bonds: Nurturing instrumental relationships.
(vii) Collaboration and cooperation: Working with others toward shared goals.
(viii) Team capabilities: Creating group synergy in pursuing collective goals.
In brief, the five domains relate to knowing your emotions; managing your emotions; motivating yourself; recognizing and understanding other people’s emotions; and managing relationships, i.e., managing the emotions of others.

Kursus Kepimpinan Dan Pengurusan Organisasi
2024-04-24 08:00 - 2024-04-26 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Ini adalah satu program yang membuat peserta teruja serta mempunyai kepelbagaian aktiviti. Ia direka khas untuk membantu pihak peserta meningkatkan keupayaan dan kemantapan skil kepimpinan disamping mencari cara bimbingan yang kreatif. Program ini juga dibentuk supaya ciri-ciri kerja berpasukan dapat dimantapkan lagi dalam mencapai sasaran tugas.
PROGRAMME OBJECTIVES
Di akhir program ini, para peserta akan dapat:
1. Mengenalpasti dengan efektif tugas, tanggung jawab serta fungsi sebagai seseorang pemimpin di bidang berbeza..
2. Membuat anjakan paradigma dalam ketentuan sikap dulu, kini dan masa hadapan.
3. Memperbanyakkan skil berfikir menggunakan pemikiran kreatif.
4. Memahami teknik menyelesaikan masalah dan menganalisa sebab kejadian.
5. Mengenalpasti kaedah-kaedah efektif untuk menangani konflik diantara kakitangan, jabatan dan seterusnya organisasi.
6. Mempunyai cara yang berbeza untuk mengurus organisasi dengan baik
7. Merancang dan mengurus strategi untuk bekerja sebagai satu pasukan.
TRAINING METHODOLOGY
Program ini sangat interaktif dan memberi peluang kepada semua untuk bertukar-tukar pandangan dan mempelajari dari pengalaman peserta lain. Program ini juga termasuklah kes kajian, permainan, latihan perbincangan dan filem serta video latihan.
Course Outline:
MODULE 1
MEMBINA MENARA KERJAYA
 Setiap kumpulan akan diberi 1 set Paip Lego
 Anda dikehendaki membina sebuah menara Kerjaya dari Lego tersebut.
 Dan anda dikehendaki memberi beberapa cabaran yang dihadapi di dalam dunia pekerjaan anda.
 Tampal di Menara tersebut.
 Pembentangan dari ahli kumpulan
MODULE 2
PENGURUSAN MASA YANG BIJAK DAN MEMPELAJARI MENGENAI PERSONALITI DIRI
 Apa itu Pengurusan Masa?
 Sumber-sumber Pengurusan Masa
 Ketahui masa anda
 Ketahui pencuri masa anda
 Matriks Masa
MODULE 3
PEYELESAIAN MASALAH DAN PENAMBAHBAIKAN TUGASAN
 Sejauh mana anda dapat membuat strategi PDCA?
 Aplikasi PDCA dalam tugasan
 Hubung kait antara PDCA dan Matrix Masa
 Berikan 3 Faktor Pembelajaran dari Module ini.
MODULE 4
TAHAP TUGASAN, TANGGUNG JAWAB DAN SKIL MEMBUAT KEPUTUSAN
7 GAYA KEPIMPINAN
1. Kepimpinan Autocratic
2. Kepimpinan Bureaucratic
3. Kepimpinan Charismatic
4. Kepimpinan Democratic
5. Kepimpinan Laizze Fair
6. Kepimpinan People-Oriented
7. Kepimpinan Transactional
KAEDAH MEMBUAT KEPUTUSAN
 SIX THINKING HATS
1. Topi White
2. To[I Red
3. Topi Black
4. Topi Yellow
5. Topi Green
6. Topi Blue
MODULE 5
KEPIMPINAN YANG MANTAP – KOMUNIKASI YANG EFEKTIF DENGAN SEMUA PIHAK
 Kenapa kita memerlukan komunikasi yang berkesan?
 Apa yang dimaksudkan dengan komunikasi berkesan?
 Apakah pemahaman anda?
 Bentuk-bentuk komunikasi
 Proses komunikasi
 3 V – Prinsip komunikasi
 Halangan dalam komunikasi
 Informational dan Relational (Nada)
MODULE 6
TEKNIK PETA MINDA DALAM PERLAKSANAAN PROJEK
➢ Mempelajari teknik membaca, mencari ‘kata kunci’ dan menghasilkan peta minda
➢ Mempelajari teknik membina peta minda dari mula hingga akhir dan bagaimana meningkatkan proses pembelajaran dan pengingatan.
➢ Mempelajari cara melakar peta minda cepat-fikir yang boleh membantu di dalam pekerjaan.
Aktiviti – perlaksanaan projek jangkamasa 3 bulan
MODULE 7
MEMBINA KEYAKINAN DIRI DAN SEMANGAT KERJA BERPASUKAN
MENJULANG NAMA KUMPULAN
 Pengurusan Masa
 PDCA
 Skill komunikasi
 Kerjasama

PLC AND SCADA
2024-05-06 09:00 - 2024-05-07 17:00, 2024-09-26 09:00 - 2024-09-27 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Overview
This professional development course is designed for engineers and technicians who need to get practical skills and knowledge in the fundamentals of programmable logic controllers (PLCs) and SCADA systems.
Course Benefits

Learn from well-known faculty and industry experts from around the globe.
Flexibility of attending anytime from anywhere, even when you are working full-time.
Interact with industry experts and get the latest updates/announcements on the subject.
Get practical skills and knowledge in the fundamentals of programmable logic controllers (PLCs) and SCADA systems.
Study a wide variety of topics related to PLC & SCADA like- software configuration, installation, troubleshooting and network security issues, PLC hardware and installation selection criteria and writing PLC programs using ladder logic.
Learn fundamentals of PLC software, Advance Control System and SCADA network security system.
Get information on the industrial communication protocols – RS-232 and RS-485, Profibus and Profinet

It is suitable for people who have little or no exposure to PLCs, but who expect to become involved in some or all aspects of PLC installation. You will get practical advice from experts in the field, to assist you to correctly plan, program, and install a PLC with a shorter learning curve and more confidence.
While the course is ideal for electricians, technicians, and engineers who are new to PLCs, much of the material covered will be of value to those who already have some basic skills, but need a broader perspective for larger and more challenging tasks ahead. The information included advances from the basics to challenge even the most experienced engineer in the industry today.
Course Duration: 2 Days

Course Outline

Introduction to Control Strategies

Control Systems

Open Loop Control System
Closed Loop Control System
Modern Applications

Industrial Control Systems
PLC and RTU-Differences
PLC Basic

Requirements
Terminology
Inputs/outputs
Network Communications

PLC & Automation

System Family
Simatic Manager
Microwin
Hardware Configuration
Blocks
Digital Operations

Programming Languages

Ladder Logic
Functional Block Diagram
Statement list

PCS 7

CFC
SFC

Introduction to SCADA

What is SCADA
Elements of a SCADA system
Simatic WinCC
WinCC Flexible
Protool Application

Industrial Communication

Communication Protocols

Interfaces
RS-422
RS-435

Profibus

Profibus DP
Profibus PA
Applications

Modbus

Applications

Industrial Ethernet

Profinet
Applications

Digital Content Creation (Public Training)
2024-05-22 09:00 - 2024-05-23 17:30 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
A new normal is the trends of what people are talking after the COVID pandemic. Most people prefer to meet via online than via face to face. It also has opened a new horizon for networking when going online not only expand the networking capability, it also challenges
the conservative way of people communicating.
Zoom has been fast being the go-to choose in most communication around the world with all the connection of new normal to Zoom to be trends. However, most people did not aware that digital content is not limited to only Zoom Platform. However, Zoom have
becoming the best platform to maximise content for leaders, trainers, teachers, facilitators in the new norm.
This program is design to bring participant to investigate possibilities of creating digital content while still having engaging, informative experience maintained.
Learning Objective
Upon completing the 2-days course, participants should be able to:
1. Create content for virtual compatibility
2. Using tools of engagement to maximize interaction.
3. Improve the documentations to be more attractive and utilize online survey functionalities
4. Intergrade Zoom with other platform for better engagement during meeting/training
5. Maximizing virtual meeting / conference for better impact
6. Making meeting fun and fruitful
Duration: 2 days
Methodologies: Virtual learning in two-way communication
Course Outline
Understanding Virtual Meeting

Setting a Meeting
Branding with Class
Feature and Limitation

Making Meeting Works

AIDA framework
Understand VAKAD
6 Human Needs

Engaging Tools

100/100/100 rules
The Tools
Engaging participants

Conquering the Stage

Offline to Online
Flipchart
Use of Camera and Screen

Advance Capabilities

Prezi
OBS (overview)
Audio Clean Up

Bring it to Cloud

Using the Cloud
Creating Content
Maximise the Web

Collaboration the New Norm

All for One
Getting new Ideas
World Café Solution
Platforms

Conflict Resolution Skills Training For HR Managers (Public Training)
2024-06-12 09:00 - 2024-06-13 17:30 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Conflict is inevitable. It can present an opportunity when handled well, and be a costly disaster when handled poorly. Learn how you can resolve conflict situations early before they escalate into intractable disputes using proven responses and techniques that work. This is a practical hands on training that will provide a road map for conflict resolution in the workplace and beyond.
Course Objectives
By the end of this workshop, participants will be able to:
1. Identify conflict as an opportunity for clarity and learning
2. Minimize the impact of perception on interpretations about motive
3. Define conflict to recognize it early
4. Recognize criticism, blame, defensiveness, and stonewalling as warning signs
5. Respond using an appropriate conflict handling strategy
6. Demonstrate an ability to set a positive tone and to listen with the intention to understand
7. Focus on underlying needs to generate potential solutions through brainstorming
8. Consider both standards and alternatives to motivate the resolution of conflict
9. Demonstrate an ability to resolve conflict for lasting resolution by managing a conflict resolution conversation

Course Outline
Module 1: Introduction and Course Overview
Module 2: Defining Conflict
Know how to define conflict and overcome assumptions when conflict arises. They will look at the affect conflict has within an organisation and identify positive and negative outcomes from conflict situations.
 What is Conflict?
Module 3: Types of Conflict
Identify different types of conflict and how they are manifested in thought and actions. They will identify the root cause of conflict scenarios and recognise how to categorise them, in order to overcome these situations.
 Inner Conflict
 Group Conflict
 Intergroup (or Structural) Conflict
Module 4: Open Conflict vs Hidden Conflict
Module 5: Conflict Resolution Style Questionnaire
Learning outcomes:
Use a questionnaire to classify concern for the organisation goals and people involved, and learn when
best to implement the characteristics of each category.
 The Questionnaire
 Interpretation
 Pros and Cons
Module 6: Seven Steps to Ironing Things Out
Module 7: Conflict and Its Resolution
Learning outcomes:
Look at several ways of visualising a situation, then will follow a process to resolve the conflict,
identifying the needs and assumptions of others, and formulate a strategy for resolution.
 Visualising Conflict
 Conflict Resolution Process
 A Strategy for Conflict Resolution
Module 8: Facilitating Conflict
Learning outcomes:
See how facilitation skills can help intervention and encourage a positive outcome from conflict. They
will recognise behaviours that can help and hinder progress and promote healthy debate.
 Facilitation Overview
 Managing Differences Collaboratively
 Resolving the Issue
 Practical Application

PLC And SCADA
2024-06-13 09:00 - 2024-06-14 17:00, 2024-07-24 09:00 - 2024-07-25 17:00, 2024-08-22 09:00 - 2024-08-23 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Overview
This professional development course is designed for engineers and technicians who need to get practical skills and knowledge in the fundamentals of programmable logic controllers (PLCs) and SCADA systems.
Course Benefits

Learn from well-known faculty and industry experts from around the globe.
Flexibility of attending anytime from anywhere, even when you are working full-time.
Interact with industry experts and get the latest updates/announcements on the subject.
Get practical skills and knowledge in the fundamentals of programmable logic controllers (PLCs) and SCADA systems.
Study a wide variety of topics related to PLC & SCADA like- software configuration, installation, troubleshooting and network security issues, PLC hardware and installation selection criteria and writing PLC programs using ladder logic.
Learn fundamentals of PLC software, Advance Control System and SCADA network security system.
Get information on the industrial communication protocols – RS-232 and RS-485, Profibus and Profinet

It is suitable for people who have little or no exposure to PLCs, but who expect to become involved in some or all aspects of PLC installation. You will get practical advice from experts in the field, to assist you to correctly plan, program, and install a PLC with a shorter learning curve and more confidence.
While the course is ideal for electricians, technicians, and engineers who are new to PLCs, much of the material covered will be of value to those who already have some basic skills, but need a broader perspective for larger and more challenging tasks ahead. The information included advances from the basics to challenge even the most experienced engineer in the industry today.
Course Duration: 3 Days

Course Outline

Introduction to Control Strategies

Control Systems

Open Loop Control System
Closed Loop Control System
Modern Applications

Industrial Control Systems
PLC and RTU-Differences
PLC Basic

Requirements
Terminology
Inputs/outputs
Network Communications

PLC & Automation

System Family
Simatic Manager
Microwin
Hardware Configuration
Blocks
Digital Operations

Programming Languages

Ladder Logic
Functional Block Diagram
Statement list

PCS 7

CFC
SFC

Introduction to SCADA

What is SCADA
Elements of a SCADA system
Simatic WinCC
WinCC Flexible
Protool Application

Industrial Communication

Communication Protocols

Interfaces
RS-422
RS-435

Profibus

Profibus DP
Profibus PA
Applications

Modbus

Applications

Industrial Ethernet

Profinet
Applications

Advanced Office Administration Skills (Public Training)
2024-07-24 09:00 - 2024-07-25 17:30 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
This highly interactive Advanced Office Management & Effective Administration Skills training will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. On this Office Administration
training course, you will also learn how to stay in control whilst dealing with conflicting priorities.
Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be
truly indispensable you need to be organised, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. This Advanced Office Management & Effective Administration Skills training will help you to do that.
This training will highlight:
• Effective communication and interpersonal skills
• The importance of time management and streamlining work flow
• Developing the skills to successfully build relationships and to network effectively
• Building personal resilience and an ability to handle stress in a challenging work environment
• Using techniques to help you think creatively, solve problems, plan and make decisions
Course Objective
At the end of this training you will:
• Recognise how to prioritise and cope with multiple tasks
• Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
• Apply practical techniques to improve communications skills
• Understand how to manage challenging behaviours
• Apply assertiveness to be more effective in the workplace
Training Methodology
Participants in this Advanced Office Management & Effective Administration Skills training seminar will
enjoy interactive and practical exercises delivered through media to suit every kind of learning
preference. Seminar activities will include activities in groups and pairs as well as individual exercises.
Everyone will get the opportunity to discuss their work challenges in a supportive environment.

Duration: 2 Days
Organisational Impact
Employees who attend this training will add value to their organisation by being empowered to implement the following skills:
• A more proactive outlook
• Increased creativity and productivity
• Motivation and customer focus
• Reduced absenteeism through an ability to manage and reduce stress
• Increased self-awareness and interpersonal skills
• Better time management
Who should attend?
This training seminar is suitable to a wide range of professionals but will especially benefit:
• Office Managers
• Team Leaders
• Administrators
• Supervisors
• Secretaries
• Support Staff
• PA’s
Course Outline
Taking Control of Your Work Life
• Understanding and Clarifying Purpose, Vision and Mission
• External and Internal Customer Service
• The Secret to Working Smarter rather than Harder
• Controlling, Prioritising and Organising Your Work
• Gaining an insight into your Strengths and Weaknesses
• Making Your Office User-friendly and Efficient
Essential Administrative Skills
• Mind Mapping Techniques
• Right Brain / Left Brain Theory
• Managing Larger Projects to Meet Deadlines
• Planning and Problem Solving Skills
• Managing Meetings Effectively
• Working with more than One Manager
Vital Communication Skills
• Communication Styles and When to Use Them
• Communicating with Confidence
• Win-Win Conflict Resolution
• Understanding and using Body Language
• Understanding Gender Differences in Communication
• Understanding Different Personality Types and How to Deal with them
Developing as a Professional
• Listening Skills – seek first to understand then to be understood
• Creating a Professional Image
• Leadership Skills
• How to Make Presentations with Confidence and Power
• Painless Methods for Giving Corrective Feedback
• Best Practices for Delivering Positive Feedback
Self-Empowerment and Self-Management
• Understanding the Main Causes of Stress
• How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
• The Essential Skills of Emotional Intelligence
• Using Emotional Intelligence at Work
• Becoming a more Proactive, Responsible and Self-aware Person

Counterfeit Money and Fake Note Prevention (Public Training)
2024-08-21 09:00 - 17:30 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Fake note is widespread in the market. It has become global issues. General people need to have the proper knowledge regarding the currency features to identify the fake notes. Study shows very limited number of people has awareness on the security
features. If higher number of people gets knowledge on the subject matter, counterfeit currency circulation can be stopped forever from the market. Counterfeit banknotes have no value but it is possible that they may be used and may escape detection for some time. Thus, protect yourself and always check your banknotes when you receive them.
Upon completion of the program, participants will be able to:

Security features of the currency.
Identification of the local currencies (Ringgit Malaysia)
Detection of the fake notes and original notes easily.

Course Duration: 1 day
Course Outline
Part 1-Theory
⚫ `Security Features of the Banknote
Various security features have been incorporated into the Malaysia Ringgit banknote. It is important for you to be aware of some of these security features and be able to distinguish between genuine and counterfeit notes which are completely worthless.
⚫ What Do You Do If You Receive a Counterfeit Banknote?
Notify the police immediately if you have received counterfeit banknotes. Using or returning counterfeit banknotes is just as illegal as manufacturing it
⚫ Legal Action Against Counterfeiting in Malaysia
Section 489 Penal Code (Offence Relating to Currency Matter).
⚫ Bank Negara Malaysia (BNM) Guidelines on Handling of Suspected Counterfeit
Malaysian Currency Notes
This Guidelines set out:
1) The steps to be adhered by FIs and their Cash Handlers in handling suspected Counterfeit Malaysian Currency Notes deposited by members of public over the counter or discovered during cash processing; and
2)The requirements on recording and reporting of suspected Counterfeit Malaysian
Currency Notes by FIs to BNM.
⚫ Case Studies

Part 2-Practical
a. Feel, touch actual counterfeit bank notes
b. Cyber Security/Data leaks
c. Fake IC identification
d. Credit Card Forgery
e. Macau Scam
f. Spy Camera and 2-Way Mirror Identification
g. Videos
h. UV Light devices to identify counterfeit bank notes

Effective Debt Collection Skills
2024-09-25 08:00 - 2024-09-26 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Overview
Collection of overdue accounts is a very common problem for business, especially in bad times. To deal with this problem effectively while maintaining relationships with the customers at the same time, need special communication skills. Selection of the right method of collection makes the collection more effective and positive. Debt collection is the process of following up for payments due by debtors (businesses or individuals). Organisations specialising in debt collection are known as collection agencies or debt collectors. Collectors work on behalf of creditors to get debtors to clear pending payments, for a fee or commission. Debt collection and recovery are extremely important because cash flow issues could lead to serious organisational challenges. A point to note that though debt collection and debt recovery are almost used synonymously, there is a slight difference between the two. Collection communication is very important in debt collection. An effective collection communication is required to achieve the collection goals and at the same time maintaining a warm relationship with the
customers.
Objectives
• Equipping credit control and collection staff with the necessary skills in effective collection.
• Applying pressure in collection but at the same time maintaining positive relations.
• Dealing with difficult customers and being in control of the situation.
• Achieving company’s objectives.
Who Should Attend?
• Strategic leadership of an organization responsible for establishing and implementing high-level decisions
• Finance and loan managers carrying out their responsibilities involving financial transactions and issuance of loans
• Accountants and other executives who need to understand credit control management thoroughly
• Collection agency members who wish to enhance their knowledge of related aspects
• Legal and financial advisors of organizations playing an important role when a legal or finance leakage issue occurs
• Any other professional interested in knowing more about debt collection and recovery

Organization Benefit
Organisations whose professionals undertake this Debt Collection, Recovery, Negotiation and Credit Control Management course will benefit in the ways mentioned below:
• Successful data collection, recovery, negotiation and credit control management handled by trained, experienced professionals
• Application of advanced technology to enhance important initial steps of screening and tracking
• Well-drafted, clear credit policies and other documentation to ensure precautions and protocol are understood and followed diligently by all
• Stringent screening protocol when establishing new customer relationships or facilitating large transactions
• Regular audits of organisational operations to check for possible risks leading to the major financial impact
• Training of other employees on all critical aspects regarding debt collection, recovery, negotiation and credit control management
• Organisational stability because of stringent guidelines and precaution by employees to prevent fraud and defaulters
• Adherence with all required universal standards of operation
• Strong, well-defined credit control systems followed and adopted by all to minimise chances of incorrect judgements of the organisation that could impact it severely

Learning Outcome
1. Acquiring the skills and confidence in selecting the appropriate methods and implementing collection strategies in the right situation.
2. Recognising and effectively managing the customer’s avoidance of the debt recovery.
3. Customising and constructing an effective collection procedure.
4. Communicating effectively with debtors.
5. Raising the ability to achieve company’s objectives.
Duration: 2 Days
Course Outline
INTRODUCTION: THE IMPORTANCE OF DEBT COLLECTION
• Meaning of debt collection
• Reasons for debt collection
• Consequences of collection failure
• Importance of Win-Win relationship
ROLE & MINDSET OF DEBT COLLECTOR
• Role – Company’s interest
• Mindsets:
– 1st Mindset – Think of Company’s Interest & your duty
– 2nd Mindset – Think in the capacity of debtor
METHODS OF COLLECTION
• By Telephone (most effective and friendly)
• By Face to Face
• By Collection Agency
• By Legal Action
COLLECTION PROCESS
• When to collect (Timing)
• How to collect (Methods)
• What to say (Scripts)
HOW TO USE THE TELEPHONE EFFECTIVELY IN DEBT COLLECTION
• Maintain a Professional image throughout communication
• Maintain amicable relations through good relations skills
• Listen to customer’s problems and try to understand
TIMING OF MAKING COLLECTION CALLS
• Normal Hours
• Abnormal Hours

Mastering E-Invoice
2025-01-15 09:00 - 17:00, 2025-09-17 09:00 - 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
The implementation of e-invoicing in Malaysia has been driven by the government’s effort to promote digitalization and streamline business processes. It is not just about turning invoices into PDF. Invoices must be verified by the tax authorities before you share them with the buyer.
E-Invoice training educates businesses about regulatory requirements and compliance standards related to e-invoice. This includes understanding the tax framework, technical specifications, data security measures and processes associated with e-invoicing, ensuring businesses adopt processes that are compliant with IRBM regulations.
The E-Invoice training helps businesses manage change effectively by preparing employees for the transition to the new processes. Educating employees and all other relevant stakeholders about the benefits and processes of e-invoicing will ensure a smoother transition and adoption of the new system.

Contact us for further information.

Supply Chain Optimization Strategies
2025-01-22 09:00 - 2025-01-23 17:00, 2025-06-27 09:00 - 2025-06-28 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Overview
In order to improve company profitability and ability to drive up market share, the demand for an
effective and efficient procurement management is a pre requisite. Key competencies in area of cost
control, applying strategic strategy to manage supplies and the negotiation of the most
advantageous benefits to the company is extremely important.
This program promotes the key competencies in strategic procurement strategies, the technique of
managing cost saving activities and handling effective negotiation in order for managing an efficient
and effective procurement system in the company.

Learning Outcomes
You will be able to:
1. Understand the strategic sourcing role of procurement in business operation
2. Identify The type of strategy to be in place to manage the procurement and inventory operation
3. Develop action plan to implement supplies management strategies
4. Carry out risk assessment and take action to overcome to ensure supplies are not disrupted
5. Managing the contract management system to ensure effective management
Contact NAST for further information

TNA Excellence: Planning, Evaluating, and Implementing Training Strategies
2025-02-19 09:00 - 17:00, 2025-09-17 09:00 - 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Overview
Training Needs Analysis (TNA) is a critical process for identifying performance gaps and aligning training initiatives with organizational objectives. This program is designed to empower participants with a deep understanding of the TNA process, effective training design principles, and evaluation techniques to ensure training impact. By focusing on practical tools, techniques, and frameworks, the program enables participants to strategically plan, execute, and measure the effectiveness of training programs.

Learning Outcomes:
By the conclusion of this program, participants will:

Master TNA Processes:
Gain expertise in conducting detailed Training Needs Analysis to identify and prioritize organizational and individual learning needs.
Design Strategic Training Programs:
Develop customized training strategies that align with organizational goals and address identified performance gaps effectively.
Implement Training with Confidence:
Understand how to deliver engaging and impactful training sessions using diverse methodologies tailored to audience needs.
Evaluate and Improve Continuously:
Learn to measure the effectiveness of training programs, calculate ROI, and leverage insights for ongoing improvements in learning and development initiatives.
Enhance Organizational Performance:
Contribute to the creation of a learning culture that fosters growth, innovation, and competitive advantage within the organization.

Program Features:

Interactive Sessions: Engage in discussions, case studies, and role-plays to apply learning concepts.
Practical Tools and Templates: Gain access to TNA checklists, evaluation frameworks, and content planning guides.
Expert Facilitation: Learn from experienced trainers with proven expertise in organizational development and training.

AI for Business- Leveraging Artificial Intelligence Tools
2025-03-19 09:00 - 2025-03-21 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
AI for Business: Leveraging Artificial Intelligence Tools
Course Overview
This 3-day intensive course is designed to empower professionals with the knowledge and skills to integrate Artificial Intelligence (AI) into business strategies and operations.
Participants will explore AI fundamentals, practical applications, and cutting-edge tools to automate tasks, analyze data, optimize decision-making, and enhance customer experiences. Through hands-on activities, case studies, and a capstone project, learners will gain actionable insights to leverage AI for business growth and innovation.
Course Objectives
By the end of this course, participants will:

Understand AI concepts, trends, and business applications.
Identify areas where AI can streamline operations and boost efficiency.
Explore AI tools for data analysis, customer insights, and automation.
Build and deploy AI-driven strategies for marketing, sales, and customer service.
Evaluate the ethical implications and risks of AI adoption.
Develop a practical AI implementation roadmap for their organization.

Learning Outcomes
Participants will:

AI Fundamentals

Understand machine learning (ML), natural language processing (NLP), and AI automation.
Analyze AI trends like chatbots, virtual assistants, and predictive analytics.

Practical Skills

Use tools like ChatGPT, IBM Watson, Google AI, TensorFlow, and Tableau AI.
Automate workflows, conduct sentiment analysis, and build AI-based models.

Strategic Thinking

Develop AI-based solutions to optimize processes, reduce costs, and increase productivity.
Address ethical considerations and compliance challenges.

Target Participants

Business Leaders and Executives exploring AI adoption.
Managers and Strategists looking to optimize business processes.
Entrepreneurs and Startups aiming to leverage AI for growth.
Marketing, Sales, and HR Professionals focusing on AI automation.
Data Analysts and IT Professionals enhancing analytical capabilities.

Prerequisites:

Basic understanding of data analytics and business operations.
No prior programming knowledge required.

Course Duration

3 Days (Full-Time)
Daily Schedule: 9:00 AM – 5:00 PM (8 hours/day)

Training Methodology

Lectures and Demos – Concepts and real-world case studies explained step-by-step.
Hands-On Labs – Use AI tools to practice automating tasks and analyzing data.
Group Activities – Brainstorming sessions for AI integration ideas.
Mini-Project – Design and present an AI business strategy.
Q&A and Feedback – Live discussions and reviews for continuous improvement.

Cybersecurity Essentials for the Digital Age
2025-03-26 09:00 - 2025-03-27 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Cybersecurity Essentials for the Digital Age

What is Cybersecurity Foundation course about ?
As cyber threats continue to increase, organizations worldwide are searching for individuals who thoroughly understand cybersecurity principles and concepts. The Cybersecurity Foundation training course directly responds to this demand, equipping participants with the necessary knowledge to actively contribute to implementing and managing robust cybersecurity programs.
The Cybersecurity Foundation training course covers fundamental concepts related to cybersecurity program implementation, attack mechanisms, threat mitigation measures, risk management, incident response best practices, and information sharing and coordination policies and procedures. By acquiring a comprehensive understanding of these aspects, participants will gain the required competencies to participate in cybersecurity management projects effectively.
Objective:

Explain the fundamental cybersecurity concepts and principles
Identify the main standards and frameworks for cybersecurity, such as ISO/IEC 27032 and NIST Cybersecurity Framework
Explain approaches, methods, and techniques for ensuring
cybersecurity

Learning Outcome

Managers and consultants seeking to expand their cybersecurity knowledge
Professionals aiming to familiarize themselves with best practices in cybersecurity management
Individuals responsible for carrying out cybersecurity activities within their organization
Individuals interested in pursuing a career in cybersecurity

Duration: 2 Days

Microsoft Excel for Business Professionals
2025-04-16 09:00 - 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Summary
This 1-day intensive course is designed to empower business professionals with practical Excel skills that are immediately applicable in a business environment. The training focuses on data management, analysis, visualization, and automation, providing participants with the tools to streamline workflows and enhance productivity.
Course Objectives
By the end of this course, participants will:

Understand Excel’s key features and their application in business scenarios.
Learn to organize, analyze, and visualize data efficiently.
Develop proficiency in using formulas, functions, and tools for decision-making.
Automate repetitive tasks to improve productivity.
Create interactive reports and dashboards to present actionable insights.

Learning Outcomes
Participants will be able to:

Use Excel’s interface and tools effectively.
Implement basic to advanced formulas and functions for data analysis.
Visualize data using charts, graphs, and dashboards.
Apply data management techniques like sorting, filtering, and conditional formatting.
Automate tasks using Macros and understand the basics of VBA.
Collaborate effectively and ensure data security in Excel workbooks.

Course Methodology
The course employs a mix of:

Instructor-Led Training: Hands-on demonstrations with real-world business examples.
Interactive Exercises: Practice sessions after each module.
Case Studies: Application of skills to business scenarios.
Q&A Sessions: Clarification of concepts and addressing participant queries.
Post-Training Resources: Access to templates and cheat sheets for continued learning.

Course Outline
Module 1: Excel Basics and Interface Navigation (45 Minutes)

Overview of Excel’s Interface
Ribbon, Formula Bar, and Worksheet Navigation
Data Entry and Formatting
Essential Keyboard Shortcuts

Module 2: Essential Formulas and Functions (1 Hour)

Basic Formulas: SUM, AVERAGE, COUNT, IF
Lookup Functions: VLOOKUP and HLOOKUP
Logical Functions: IF, AND, OR
Error Handling with IFERROR

Module 3: Data Management Techniques (1 Hour)

Sorting and Filtering Large Datasets
Data Validation for Input Control
Using Conditional Formatting for Data Insights
Grouping and Subtotals

Module 4: Data Visualization (1 Hour)

Creating Charts and Graphs (Bar, Line, Pie, etc.)
Introduction to PivotTables and PivotCharts
Designing Interactive Dashboards
Using Slicers for Enhanced Filtering

Lunch Break (1 Hour)
Module 5: Advanced Analysis Tools (45 Minutes)

Using What-If Analysis (Goal Seek, Scenario Manager)
Introduction to Solver for Optimization
Regression Analysis with the Analysis ToolPak

Module 6: Automation with Macros (45 Minutes)

Introduction to Macros and VBA Basics
Recording and Running Macros
Editing Macros for Custom Tasks
Practical Automation Examples

Module 7: Collaboration and Data Security (30 Minutes)

Sharing and Protecting Workbooks
Setting Permissions and Passwords
Real-Time Collaboration with Shared Workbooks
Integrating Excel with Microsoft Teams and SharePoint

Module 8: Case Study and Application Exercise (1 Hour)

Real-World Business Scenario: Data Analysis and Reporting
Hands-On Task: Building a Dashboard and Automating Tasks
Group Discussion on Applied Solutions

Wrap-Up and Q&A (30 Minutes)

Recap of Key Learnings
Discussion on Challenges and Solutions
Course Feedback

Pre-Requisites

Basic computer literacy.
Familiarity with Microsoft Office tools (helpful but not mandatory).

Materials Provided

Training workbook with step-by-step exercises.
Excel templates for common business use cases.
Cheat sheet of Excel shortcuts and formulas.
Access to online resources for continued learning.

Advanced Debt Recovery Techniques
2025-04-23 09:00 - 2025-04-24 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Summary
This 2-day course is designed to equip professionals with advanced strategies and tools for effective debt recovery. The course provides a blend of theoretical insights and practical applications, focusing on legal frameworks, negotiation tactics, and strategic planning to manage and recover debts efficiently while maintaining positive client relationships. Participants will learn actionable techniques to optimize recovery rates and minimize write-offs.
Course Objectives
By the end of this course, participants will:

Understand the legal and regulatory frameworks governing debt recovery.
Develop advanced negotiation and communication skills for dealing with debtors.
Learn to implement structured debt recovery processes.
Utilize analytics and tools to prioritize and manage debt portfolios.
Explore innovative strategies for improving recovery rates and reducing delinquency.

Learning Outcomes
Participants will be able to:

Analyze and assess debt recovery challenges effectively.
Implement compliant and ethical debt recovery practices.
Design and execute tailored debt recovery strategies.
Employ advanced negotiation techniques to achieve optimal outcomes.
Use technology and analytics to enhance recovery efficiency.
Understand legal remedies and enforcement actions for debt recovery.

Course Methodology
The course employs:

Instructor-Led Training: Comprehensive lectures and presentations.
Role-Playing Exercises: Simulations for negotiation and debtor communication.
Case Studies: Real-world scenarios to apply theoretical knowledge.
Group Discussions: Collaborative brainstorming on best practices.
Hands-On Activities: Practical application of tools and techniques.
Q&A Sessions: Addressing specific challenges faced by participants.

Course Outline
Day 1: Foundations and Strategies
Module 1: Overview of Debt Recovery (1 Hour)

Importance of Debt Recovery in Business Sustainability
Challenges in Modern Debt Collection
Overview of the Debt Recovery Life Cycle

Module 2: Legal and Regulatory Framework (2 Hours)

Key Laws Governing Debt Recovery (Jurisdiction-Specific)
Regulatory Compliance and Ethical Practices
Rights and Responsibilities of Creditors and Debtors
Impact of GDPR/Data Protection on Debt Recovery

Module 3: Debt Recovery Process Design (1.5 Hours)

Structuring a Recovery Strategy
Prioritizing Debt Portfolios (Aging, Value, Risk)
Tools for Monitoring and Tracking Debts
Integrating Debt Recovery Software

Lunch Break (1 Hour)
Module 4: Communication and Negotiation Skills (2 Hours)

Effective Communication Techniques with Debtors
Building Rapport and Maintaining Professionalism
Advanced Negotiation Strategies
Managing Difficult Conversations and Objections

Module 5: Risk Assessment in Debt Recovery (1 Hour)

Identifying High-Risk Debts
Predicting Default Risks Using Data Analytics
Strategies for Reducing Risk in Future Credit Approvals

Wrap-Up and Q&A (30 Minutes)
Day 2: Advanced Techniques and Applications
Module 6: Debt Recovery Analytics and Tools (1.5 Hours)

Introduction to Recovery Analytics
Using Data to Prioritize Collections
Key Performance Indicators (KPIs) for Recovery Teams
Tools and Technologies for Efficient Debt Management

Module 7: Enforcement Actions and Legal Remedies (2 Hours)

Pre-Litigation Recovery Techniques
Issuing Demand Letters and Notices
Understanding Court Processes and Filing Claims
Asset Tracing and Recovery
Collaborating with Legal Teams for Enforcement

Module 8: Alternative Debt Recovery Strategies (1.5 Hours)

Engaging Third-Party Collectors
Outsourcing vs. In-House Recovery Teams
Using Mediation and Arbitration for Resolution
Debt Restructuring and Settlement Agreements

Lunch Break (1 Hour)
Module 9: Building Resilient Recovery Teams (1 Hour)

Training and Development for Recovery Professionals
Motivating Teams to Meet Recovery Goals
Addressing Stress and Burnout in Recovery Teams

Module 10: Case Studies and Real-World Applications (2 Hours)

Analyzing Successful Recovery Campaigns
Developing Recovery Strategies for Hypothetical Cases
Group Presentations on Recovery Plans
Feedback and Best Practice Sharing

Module 11: Ethics and Customer Retention in Debt Recovery (1 Hour)

Balancing Recovery with Client Relationships
Managing Reputation and Brand Impact
Ethical Practices to Ensure Long-Term Business Growth

Final Wrap-Up and Q&A (30 Minutes)

Summary of Key Learnings
Participant Feedback and Closing Remarks

Pre-Requisites

Basic knowledge of debt recovery processes.
Familiarity with financial and legal terminologies is helpful.

Materials Provided

Comprehensive course handbook with key concepts.
Templates for legal notices, demand letters, and repayment plans.
Case studies and analysis worksheets.
Access to online resources and tools for debt recovery.

Ideal Participants

Debt recovery agents and team leaders.
Finance and credit control professionals.
Legal professionals specializing in debt collection.
Business owners and managers overseeing receivables.

Project Management Mastery: Tools for Success
2025-05-28 09:00 - 2025-05-30 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
This 3-day course is designed to provide participants with a deep understanding of project management principles, tools, and techniques to achieve project success. Covering project initiation, planning, execution, monitoring, and closure, the course emphasizes real-world applications of project management frameworks such as Agile, Waterfall, and hybrid models. Participants will gain the skills to lead projects effectively, manage resources, and deliver value while staying on time and within budget.

Course Objectives
By the end of the course, participants will:

Understand the core principles and frameworks of project management.
Learn how to initiate, plan, execute, and close projects successfully.
Master the use of modern project management tools and techniques.
Enhance leadership and communication skills to lead cross-functional teams.
Apply risk management strategies to mitigate project challenges.
Gain insights into Agile, Waterfall, and hybrid methodologies.

Learning Outcomes
Participants will be able to:

Define project objectives, scope, and deliverables effectively.
Develop comprehensive project plans, including schedules, budgets, and resource allocation.
Monitor and control project progress using key performance indicators.
Manage risks, changes, and stakeholder expectations efficiently.
Utilize project management tools such as MS Project, Jira, and Trello.
Lead diverse teams and foster collaboration for successful project delivery.

Course Methodology
The course employs:

Instructor-Led Sessions: In-depth lectures and interactive discussions.
Hands-On Workshops: Practical exercises and real-world project simulations.
Case Studies: Analysis of successful and failed projects.
Group Activities: Team-based problem-solving tasks.
Q&A Sessions: Open discussions for clarifying concepts.
Post-Training Resources: Templates and tools for continued practice.

Data Analytics Mastery: Turning Insights into Action
2025-06-18 09:00 - 2025-06-20 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Overview
This 3-day intensive training program provides participants with a practical foundation in data analytics, focusing on transforming raw data into actionable insights. The course covers data collection, cleaning, analysis, visualization, and predictive modeling using tools such as Excel, SQL, Python, and Tableau/Power BI.
Participants will engage in hands-on activities, case studies, and a mini-project to develop real-world skills and confidently apply data analytics techniques in their roles.
Course Objectives
By the end of this course, participants will:

Understand the data analytics lifecycle and its business applications.
Perform data cleaning, transformation, and analysis using popular tools.
Create compelling visualizations and interactive dashboards.
Build and evaluate predictive models for forecasting and decision-making.
Translate analytical insights into business strategies.

Learning Outcomes
Participants will:

Technical Skills

Work with Excel, SQL, Python (Pandas, Matplotlib), and Tableau/Power BI.
Conduct data analysis and create dashboards.
Perform regression modeling and trend analysis.

Analytical Thinking

Develop a structured approach to problem-solving using data.
Gain expertise in statistical interpretation and identifying patterns.

Practical Application

Apply concepts to a mini-project based on a real-world dataset.
Present insights through storytelling techniques and data visualizations.

Target Participants

Business analysts, managers, and decision-makers.
Professionals transitioning into data analytics roles.
Entrepreneurs and startups aiming to make data-driven decisions.
Students or recent graduates looking to enhance their analytics skills.

Prerequisites: Basic familiarity with Excel and statistics is recommended.
Course Duration

3 Days (Full-Time)
Daily Schedule: 9:00 AM – 5:00 PM (8 hours/day)

Training Methodology

Interactive Lectures – Concepts explained with examples.
Hands-On Labs – Tool-based exercises to build technical expertise.
Case Studies – Business scenarios to practice analysis and decision-making.
Mini-Project – Final project to consolidate learning and skills.
Group Discussions – Peer collaboration and idea sharing.

Day 1: Fundamentals of Data Analytics
Session 1: Introduction to Data Analytics

What is Data Analytics?
Types: Descriptive, Diagnostic, Predictive, Prescriptive Analytics.
Applications in Business and Industries.

Session 2: Data Acquisition and Cleaning

Data Types and Sources.
Collecting and Importing Data (Excel, CSV, SQL).
Data Cleaning Techniques: Missing Values, Outliers, and Standardization.

Session 3: Exploratory Data Analysis (EDA)

Statistical Measures: Mean, Median, Mode, Variance.
Visualization Techniques: Bar Charts, Histograms, Scatter Plots, Boxplots.
Tools: Excel, Python (Pandas, Matplotlib).

Lab Activity:

Practice data cleaning and analysis with a sample dataset.

Day 2: Data Analysis and Modeling
Session 4: Statistical and Predictive Modeling

Correlation and Regression Analysis.
Hypothesis Testing and A/B Testing.
Introduction to Machine Learning (Decision Trees, Clustering).

Session 5: Hands-On Tools for Analysis

Excel Advanced Functions (Pivot Tables, Solver).
SQL Queries for Data Retrieval.
Python Libraries (Pandas, NumPy, Seaborn).

Session 6: Data Visualization and Storytelling

Visualization Principles: Simplicity and Clarity.
Tools: Tableau, Power BI Basics.
Building Dashboards and Reports.

Lab Activity:

Create dashboards using Tableau/Power BI with visual insights.

Day 3: Advanced Analytics and Project Work
Session 7: Advanced Analytics Techniques

Introduction to Big Data Tools (Hadoop, Spark).
Real-Time Analytics and Data Pipelines.
AI and NLP Basics for Sentiment Analysis.

Session 8: Insights to Action

Converting Findings into Business Strategies.
Presenting Insights to Stakeholders.
Change Management for Data-Driven Decision-Making.

Mini-Capstone Project:

Analyze a business problem using a dataset.
Perform EDA, build a predictive model, and create a visualization report.
Present findings to the class for peer and instructor feedback.

Social Media Marketing Masterclass- Grow Your Online Presence
2025-06-25 09:00 - 2025-06-27 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Overview
This 3-day intensive masterclass is designed to provide participants with practical skills and strategies to build, optimize, and grow their online presence through social media marketing.
Participants will learn how to create engaging content, develop targeted ad campaigns, analyze performance metrics, and leverage key platforms like Facebook, Instagram, LinkedIn, TikTok, Twitter (X), and YouTube.
The course combines hands-on activities, case studies, and a mini-project to help participants apply concepts in real-world scenarios.
Course Objectives
By the end of this course, participants will:

Understand the fundamentals of social media marketing and its business impact.
Develop a social media strategy aligned with business goals.
Create engaging content for different platforms and audiences.
Set up and optimize paid ad campaigns across major social channels.
Track and measure key performance metrics (KPIs) using analytics tools.
Apply growth hacking techniques to scale social media presence.
Manage social media crises and build a positive brand image.

Learning Outcomes
Participants will:

Practical Skills

Master platforms like Facebook, Instagram, LinkedIn, TikTok, and YouTube.
Design ads and campaigns using tools like Meta Ads Manager and Google Ads.
Use analytics tools to measure ROI (Return on Investment).

Content Creation & Strategy

Create visually appealing posts, stories, reels, and video ads.
Develop a content calendar and scheduling strategies.

Data-Driven Decisions

Analyze audience behavior and engagement metrics.
Adjust campaigns based on performance data for maximum impact.

Target Participants

Entrepreneurs and Small Business Owners looking to grow online sales.
Marketing Professionals seeking to improve their social media skills.
Content Creators, Influencers, and Freelancers who want to boost engagement.
Students and Graduates preparing for roles in digital marketing.
Nonprofits and NGOs wanting to increase awareness and visibility.

Prerequisites: Basic knowledge of social media platforms is helpful but not required.
Course Duration

3 Days (Full-Time)
Daily Schedule: 9:00 AM – 5:00 PM (8 hours/day)

Training Methodology

Interactive Lectures – Theoretical concepts and frameworks.
Hands-On Labs – Create campaigns and practice content creation.
Group Activities – Brainstorming and collaboration exercises.
Mini-Project – Build and present a complete social media strategy.
Feedback & Reviews – Instructor and peer reviews for improvement.

3-Day Course Outline
Day 1: Social Media Fundamentals and Content Creation
Session 1: Social Media Marketing Basics

The Evolution of Social Media.
Overview of Platforms (Facebook, Instagram, TikTok, LinkedIn, Twitter, YouTube).
Key Trends in 2024 – Influencer Marketing, Short-Form Videos, and Stories.

Session 2: Building a Social Media Strategy

Setting Goals (Awareness, Engagement, Conversions).
Understanding Target Audiences – Buyer Personas.
Competitor Analysis and Market Research Tools.

Session 3: Content Creation Techniques

Types of Content: Videos, Graphics, Stories, Reels, and Live Streams.
Tools for Content Creation: Canva, CapCut, Adobe Spark, ChatGPT.
Storytelling and Visual Branding Strategies.

Lab Activity:

Develop and post a sample Instagram or TikTok Reel using a template.

Day 2: Paid Ads, Growth Hacking, and Analytics
Session 4: Paid Social Media Advertising

Introduction to Paid Ads (PPC, CPM, CPC).
Platforms: Facebook Ads Manager, Instagram Ads, LinkedIn Ads, YouTube Ads.
Ad Targeting: Demographics, Interests, Lookalike Audiences.

Session 5: Campaign Design and Optimization

Writing Ad Copy and Designing Creatives.
Setting Budgets and Bidding Strategies.
Split Testing (A/B Testing) for Performance Optimization.

Session 6: Analytics and ROI Measurement

Key Metrics: Engagement, Reach, Click-Through Rate (CTR), Conversions.
Tools: Google Analytics, Meta Insights, Hootsuite, Buffer.
Analyzing Reports and Improving Strategies.

Lab Activity:

Set up a Facebook/Instagram Ad Campaign and track performance metrics.

Day 3: Advanced Techniques and Final Project
Session 7: Influencer Marketing and Community Building

Collaborating with Influencers and Brand Ambassadors.
Building Online Communities and Managing Engagement.
Crisis Management – Handling Negative Feedback.

Session 8: Automation and Growth Hacking

Tools for Scheduling and Automation: Hootsuite, Later, Buffer.
Growth Hacks: Viral Challenges, Hashtag Strategies, and Giveaways.
Leveraging AI Tools for Content Ideas and Chatbots for Engagement.

Session 9: Capstone Project – Strategy Development

Create a social media marketing plan for a real or hypothetical brand.
Present strategies including content, ad campaigns, and performance metrics.
Receive peer and instructor feedback.

Renewable Energy Management- Building a Sustainable Future
2025-07-16 09:00 - 2025-07-17 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Overview
This 2-day comprehensive training program provides participants with the knowledge and tools required to manage renewable energy systems and support sustainable development. The course covers renewable energy technologies, resource management, project planning, and policy frameworks, enabling participants to build sustainable energy solutions and contribute to a greener future.
Through lectures, hands-on activities, and case studies, attendees will gain insights into energy management strategies, energy storage solutions, and practical implementation methods.
Course Objectives
By the end of the course, participants will:

Understand the fundamentals of renewable energy technologies and their applications.
Analyze the economic and environmental impact of renewable energy systems.
Develop strategies for energy management and sustainability planning.
Evaluate renewable energy policies, financing models, and market trends.
Design and manage renewable energy projects, including solar, wind, hydro, and bioenergy.
Assess energy storage technologies and their role in grid stability.

Learning Outcomes
Participants will:

Technical Skills

Identify and compare renewable energy technologies.
Assess energy potential and optimize system performance.

Strategic Skills

Plan and execute renewable energy projects.
Conduct cost-benefit analysis and sustainability evaluations.

Practical Application

Integrate renewable energy systems into existing infrastructure.
Apply energy management frameworks and risk mitigation strategies.

Target Participants

Energy Managers and Sustainability Officers.
Project Developers and Engineers in renewable energy.
Policy Makers and Environmental Consultants.
Entrepreneurs and Business Owners exploring clean energy solutions.
Academics and Researchers in energy and sustainability fields.

Prerequisites: Basic knowledge of energy systems or sustainability concepts is recommended.
Course Duration

2 Days (Full-Time)
Daily Schedule: 9:00 AM – 5:00 PM (8 hours/day)

Training Methodology

Interactive Lectures – In-depth discussions on principles and technologies.
Hands-On Exercises – Simulations and modeling tools for energy systems.
Case Studies – Real-world examples of successful implementations.
Group Activities – Brainstorming and problem-solving tasks.
Project Development – Practical applications and design exercises.

2-Day Course Outline
Day 1: Renewable Energy Fundamentals and Applications
Session 1: Introduction to Renewable Energy

Overview of global energy challenges and opportunities.
Transition to renewable energy and its role in sustainability.
Types of renewable energy: Solar, Wind, Hydro, Biomass, Geothermal.

Session 2: Renewable Energy Technologies

Solar Energy Systems – Photovoltaics (PV) and Solar Thermal.
Wind Energy Systems – Wind Turbines and Offshore Wind Farms.
Hydropower Systems – Small-scale and large-scale hydro plants.
Bioenergy – Biomass and Biogas Applications.

Session 3: Energy Storage and Smart Grids

Energy storage technologies (e.g., batteries, pumped hydro, hydrogen).
Role of smart grids in integrating renewable energy into power systems.
Grid stability, energy balancing, and storage solutions.

Session 4: Economic and Environmental Impact

Life cycle analysis of renewable systems.
Cost-benefit analysis and return on investment (ROI).
Carbon footprint reduction and environmental assessments.

Lab Activity:

Hands-on calculation of solar and wind energy potential for a sample site.

Day 2: Project Development, Policy Frameworks, and Implementation
Session 5: Renewable Energy Policies and Regulations

Global and local policies supporting renewable energy adoption.
Incentives, subsidies, and financing models (PPAs, Green Bonds).
Navigating regulatory approvals and compliance requirements.

Session 6: Renewable Energy Project Development

Site selection, resource assessment, and feasibility studies.
Project planning, budgeting, and risk assessment.
Tools and software for renewable energy modeling.

Session 7: Energy Management and Optimization

Energy audits and energy efficiency improvement.
Integration of hybrid energy systems (renewables with conventional power).
Monitoring and evaluation using IoT and AI technologies.

Session 8: Future Trends and Business Opportunities

Emerging trends: green hydrogen, floating solar, and energy-as-a-service.
AI and machine learning applications in energy management.
Developing business models for renewable energy enterprises.

Capstone Project:

Scenario Planning Exercise – Participants will design a renewable energy strategy for a city or organization, focusing on sustainability goals, costs, and implementation steps.

Integrating ESG into Corporate Strategy-From Policy to Execution
2025-07-23 09:00 - 2025-07-24 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Overview
This 2-day intensive training program provides executives, managers, and professionals with a comprehensive understanding of Environmental, Social, and Governance (ESG) principles and their integration into corporate strategies.
The course explores policy frameworks, risk management, stakeholder engagement, and ESG reporting standards. Through case studies, group exercises, and hands-on sessions, participants will learn how to transition from ESG policy development to practical execution while aligning business goals with sustainability imperatives.
Course Objectives
By the end of this course, participants will:

Understand the importance of ESG in corporate governance and long-term value creation.
Develop strategies to integrate ESG goals into business operations.
Assess risks and opportunities associated with ESG factors.
Implement ESG reporting standards (e.g., GRI, SASB, TCFD).
Design frameworks for stakeholder engagement and impact measurement.
Build actionable roadmaps for achieving sustainability targets.

Learning Outcomes
Participants will:

Knowledge Skills

Explain ESG frameworks, standards, and regulations.
Recognize global trends and ESG compliance requirements.

Practical Skills

Develop ESG policies and KPIs for monitoring progress.
Analyze case studies to identify best practices and solutions.

Strategic Application

Apply tools for ESG integration, stakeholder mapping, and risk assessment.
Prepare ESG reports aligned with global frameworks.

Target Participants

Corporate Executives and Board Members.
Sustainability Officers and ESG Managers.
Investors, Risk Managers, and Finance Professionals.
Consultants and Policy Makers.
CSR Leaders and Marketing Teams focused on sustainability branding.

Prerequisites: Basic understanding of business strategy and corporate governance is recommended.
Course Duration

2 Days (Full-Time)
Daily Schedule: 9:00 AM – 5:00 PM (8 hours/day)

Training Methodology

Lectures and Discussions – Explore concepts with interactive Q&A sessions.
Case Studies – Real-world applications and industry success stories.
Group Activities – Policy design and implementation exercises.
Hands-On Sessions – Framework creation, data tracking, and reporting practices.
Capstone Project – Develop and present an ESG integration plan for evaluation.

2-Day Course Outline
Day 1: Foundations and Strategy Development
Session 1: Understanding ESG Fundamentals

Defining ESG: Importance and Evolution.
Global ESG Trends and Drivers (UN SDGs, Net Zero Targets).
Regulatory Frameworks – GRI, SASB, TCFD, and ISSB.
Linking ESG to Corporate Social Responsibility (CSR).

Session 2: ESG Strategy Development

Building the Business Case for ESG.
Identifying Material ESG Issues through Materiality Assessments.
Defining Key Performance Indicators (KPIs) for ESG goals.
Aligning ESG with Corporate Vision and Mission.

Session 3: Risk Management and Governance

Assessing ESG Risks and Opportunities.
Implementing Governance Structures for ESG Oversight.
ESG Roles: Board, Leadership, and Cross-Functional Teams.
Incorporating ESG in Enterprise Risk Management (ERM).

Session 4: Stakeholder Engagement and Transparency

Mapping Stakeholders and Prioritizing Concerns.
Managing Expectations of Investors, Customers, and Communities.
Building Trust through Transparency and Reporting.
Ethical Considerations and Anti-Greenwashing Practices.

Lab Activity:

Conduct a Materiality Assessment for a sample company and develop an ESG strategy outline.

Day 2: Implementation, Reporting, and Execution
Session 5: ESG Reporting and Disclosure Standards

Overview of Reporting Frameworks:

Global Reporting Initiative (GRI).
Sustainability Accounting Standards Board (SASB).
Task Force on Climate-related Financial Disclosures (TCFD).
Integrated Reporting (IR).

Developing ESG Reports – Data Collection and Metrics.
Tracking Progress with ESG Scorecards and Dashboards.

Session 6: ESG in Action – Execution Frameworks

Designing Actionable ESG Roadmaps.
Tools and Technologies for Data Collection and Monitoring.
Embedding ESG in Operations, Supply Chains, and HR Practices.
Leveraging AI and Digital Tools for ESG Analysis.

Session 7: ESG Impact Measurement and Evaluation

Measuring Environmental Impact – Carbon Footprint, Water Usage.
Assessing Social Impact – Diversity, Equity, and Inclusion (DEI).
Governance Metrics – Ethical Practices and Board Composition.
ROI on ESG Investments – Financial and Non-Financial Returns.

Session 8: Capstone Project and Presentation

Design and Present an ESG Integration Plan:

Policy Development.
Risk Mitigation Strategies.
Reporting and Impact Analysis.

Peer and Instructor Feedback for Improvement.

FinTech Fundamentals- The Future of Financial Services
2025-08-20 09:00 - 2025-08-21 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
Course Overview
This 2-day intensive course is designed to provide participants with a comprehensive understanding of Financial Technology (FinTech) and its transformative impact on the financial services industry.
The course explores core FinTech technologies, business models, regulatory frameworks, and practical applications. Participants will gain insights into blockchain, digital payments, robo-advisors, AI-driven solutions, and cybersecurity.
Through interactive lectures, hands-on exercises, and case studies, attendees will develop strategies to leverage FinTech tools and drive innovation in their organizations.
Course Objectives
By the end of this course, participants will:

Understand the evolution of FinTech and its disruptive impact on financial services.
Explore key technologies such as blockchain, AI, and big data analytics.
Learn about digital payments, cryptocurrencies, and peer-to-peer lending.
Assess regulatory frameworks and compliance requirements.
Develop strategies to adopt FinTech innovations and build competitive advantages.
Evaluate cybersecurity risks and data protection solutions in FinTech applications.

Learning Outcomes
Participants will:

Technical Knowledge

Gain expertise in blockchain, AI, and machine learning applications in finance.
Understand payment systems, cryptocurrencies, and smart contracts.

Practical Application

Develop a framework for FinTech adoption in businesses.
Build strategies for customer-centric digital solutions.

Strategic Thinking

Evaluate opportunities and risks in FinTech innovation.
Address cybersecurity and regulatory compliance challenges.

Target Participants

Banking and Finance Professionals.
Entrepreneurs and Startups exploring FinTech opportunities.
Product Managers and Business Analysts in financial services.
IT Professionals and Developers building FinTech solutions.
Investors and Regulators interested in emerging technologies.
Academics and Students focusing on financial innovations.

Prerequisites: Basic knowledge of finance or business operations is recommended.
Course Duration

2 Days (Full-Time)
Daily Schedule: 9:00 AM – 5:00 PM (8 hours/day)

Training Methodology

Interactive Lectures – Concept presentations with discussions.
Hands-On Exercises – Simulations and tool demonstrations.
Case Studies – Success stories and lessons from FinTech leaders.
Group Projects – Brainstorming and innovation planning.
Capstone Activity – Develop and present a FinTech strategy.

2-Day Course Outline
Day 1: Introduction to FinTech and Key Technologies
Session 1: The FinTech Revolution

Evolution and Drivers of FinTech Innovation.
Disruptive Impact on Traditional Financial Services.
Key Trends: Mobile Payments, Blockchain, Robo-Advisors, DeFi.

Session 2: FinTech Ecosystem and Business Models

Overview of Business Models: Peer-to-Peer Lending, Crowdfunding, Challenger Banks.
B2B vs B2C FinTech Solutions.
FinTech Startups vs Traditional Financial Institutions.

Session 3: Digital Payments and Mobile Wallets

Payment Innovations: Digital Wallets (e.g., PayPal, Apple Pay).
Real-Time Payments and Cross-Border Transactions.
Cryptocurrencies and Central Bank Digital Currencies (CBDCs).

Session 4: Blockchain and Cryptocurrencies

How Blockchain Works – Decentralization and Security.
Applications in Payments, Smart Contracts, and Asset Tokenization.
Challenges and Opportunities in Cryptocurrencies and DeFi.

Lab Activity:

Hands-On Demo: Simulate cryptocurrency transactions and explore smart contracts.

Day 2: Innovation, Compliance, and Strategy
Session 5: Artificial Intelligence (AI) and Machine Learning

AI in Fraud Detection and Risk Assessment.
Robo-Advisors and Automated Portfolio Management.
Chatbots and AI-powered Customer Service Solutions.

Session 6: Big Data Analytics and Personalization

Role of Big Data in Predictive Analytics and Customer Insights.
Personalization through Machine Learning Algorithms.
Case Studies on AI-driven Decision-Making.

Session 7: Cybersecurity and Risk Management

Cybersecurity Challenges in FinTech.
Tools for Data Protection and Compliance Management.
Fraud Prevention and Identity Verification Solutions.

Session 8: Regulatory Compliance and Governance

Overview of Regulations (e.g., PSD2, GDPR, AML/KYC).
Managing Regulatory Risks and Compliance Reporting.
Ethics in FinTech and Responsible Innovation.

Session 9: Capstone Project – Developing a FinTech Strategy

Scenario-Based Planning:

Identify a FinTech Opportunity for a specific market.
Develop a business strategy with regulatory compliance.
Design a basic implementation roadmap for adoption.

Presentation and Feedback.

E-Commerce Strategies
2025-08-27 09:00 - 2025-08-28 17:00 | NAST Training & Consultancy Sdn. Bhd., B-5-8 Plaza Mont Kiara, Mont Kiara, Kuala Lumpur, 50480, Malaysia
E-Commerce Strategies
Overview
This course will take participants through the entire process of setting up an e-commerce site. Starting from why e-commerce is important and looking at different ecommerce solutions as we learn how to optimize on the ecommerce platforms; delegates will be able to consider how they wish to expand their businesses onto e-commerce. It will also touch on some of the new developments in ecommerce.
This course will provide you with a strong understanding of the different facets that are required in developing an e-commerce business. By focusing on basics and then building up to the cutting-edge solutions, participants will be able to decide where on the spectrum they lie and how they wish to tackle this important channel. The program will look at data analysis to help develop a better e-commerce decision making.

Course Objective
To understand the concept of an e-commerce store and learn the skills needed to setup one.
Learning outcomes
Upon completion, participants would be able to:

Understand the different components that are required to start and run an e-commerce business
Evaluate your current e-commerce capabilities and platform
Measure and optimize your e-commerce business
Appreciate the different forces that consumers consider when making an online purchase and how you need to optimize on those channels
Learn how to manage multiple promotions and cross-selling opportunities to different customer segments to maximize on your sales potential
You will be able to set up an e-commerce store including store design, products and payment setup.

Course Outline

Section 1: Introduction to e-commerce
– Module 1: What is e-Commerce?
– Module 2: WordPress.org Overview
You will learn the key concepts behind e-Commerce & online business

Section 2: Web Fundamentals
– Module 3: Setting Up Your Domain Name and Hosting
– Module 4: Installing WordPress
– Module 5: WordPress Dashboard
– Module 6: Creating the Foundation of Your Website
You will learn how to set up your domain name and web hosting

Section 3: Theme Set Up
-Module 7: Setting Up WooCommerce Theme
You will learn how to customize your e-Commerce Theme

Section 4: WooCommerce Set Up
– Module 8: Install WooCommerce
– Module 9: Setup Your Online Store Structure
– Module 10: General Store Settings
– Module 11: Setup Shop & Policy Pages
You will learn the most customizable e-Commerce platform for building your online business

Section 5: WooCommerce Set Up
– Module 12: Shipping Methods
– Module 13: Payment Gateway (Paypal)
– Module 14: Payment Gateway (Direct Bank Transfer)
– Module 15: Payment Gateway (iPay 88)
You will set up your product shipping attributes and charge customers for the different shipping costs of each of our products

Section 6 : Product Insertion
– Module 16: Simple Products
– Module 17: Variable Products
– Module 18: Grouped Products
You will set up your product shipping attributes and charge customers for the different shipping costs of each of our products
Section 7: Product Marketing
– Module 19 : Basic SEO for e-Commerce
You will learn how to implement basic SEO technique, rank on Google 1st page so that users will be able to find you online and increase your online sales
Section 8: Advanced Web Design
– Module 20: Customizing Your Theme
– Module 21: About Us Page
– Module 22: Contact Us Page
You will learn how to customize your website so that it stands out from the other website!
Section 9: Fulfilling Order
– Module 23: Tracking Order
You will learn how to track your orders and there is where the money is!

1-Day Internal Auditor Training for Integrated ISO Standards
2026-05-14 08:00 - 17:00 | Kuala Lumpur, MONT KIARA, Malaysia
This 1-day training program is designed to equip participants with the skills and knowledge
required to perform internal audits for Integrated ISO Standards, including ISO 9001 (Quality
Management System), ISO 14001 (Environmental Management System), and ISO 13485
(QMS in the Design of Medical Devices).
The course emphasizes an integrated approach to auditing for improved efficiency and
consistency.
Course Objectives
By the end of this course, participants will be able to:
• – Understand the requirements of ISO 9001, ISO 14001, and ISO 13485.
• – Learn the principles and techniques of integrated internal auditing.
• – Plan and conduct effective audits across multiple management systems.
• – Identify non-conformities and recommend corrective actions.
• – Prepare concise and actionable audit reports.
Course Outline
Session 1: Overview of Integrated ISO Standards
• – Introduction to ISO 9001, ISO 14001, and ISO 13485.
• – Key principles and clauses of each standard.
• – Benefits of an integrated management system.
Session 2: Integrated Audit Planning
• – Understanding the audit process for multiple standards.
• – Developing an integrated audit checklist.
• – Setting objectives, scope, and criteria for the audit.
Session 3: Conducting Integrated Audits
• – Coordinating audit activities across standards.
• – Data collection and documentation techniques.
• – Identifying gaps and areas of improvement.
Session 4: Audit Reporting and Follow-Up
• – Preparing comprehensive audit reports.
• – Communicating findings effectively.
• – Monitoring corrective actions for continual improvement.
Session 5: Practical Exercise and Case Studies
• – Mock audit exercise for integrated standards.
• – Reviewing case studies of integrated audits.
Conclusion and Q&A
The session concludes with a summary of the key learning points and a Q&A segment to
address participant questions, ensuring a clear understanding of integrated internal auditing.
