BEGIN:VCALENDAR VERSION:2.0 PRODID:-//NAST Training & Consultancy Sdn. Bhd. - ECPv5.14.2.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd. X-ORIGINAL-URL:https://nastglobal.com X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd. REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Asia/Shanghai BEGIN:STANDARD TZOFFSETFROM:+0800 TZOFFSETTO:+0800 TZNAME:CST DTSTART:20220101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20240506T090000 DTEND;TZID=Asia/Shanghai:20240507T170000 DTSTAMP:20260626T004520 CREATED:20240411T081119Z LAST-MODIFIED:20240411T081158Z UID:8435-1714986000-1715101200@nastglobal.com SUMMARY:PLC AND SCADA DESCRIPTION:Course Overview \nThis professional development course is designed for engineers and technicians who need to get practical skills and knowledge in the fundamentals of programmable logic controllers (PLCs) and SCADA systems. \nCourse Benefits \n\nLearn from well-known faculty and industry experts from around the globe.\nFlexibility of attending anytime from anywhere\, even when you are working full-time.\nInteract with industry experts and get the latest updates/announcements on the subject.\nGet practical skills and knowledge in the fundamentals of programmable logic controllers (PLCs) and SCADA systems.\nStudy a wide variety of topics related to PLC & SCADA like- software configuration\, installation\, troubleshooting and network security issues\, PLC hardware and installation selection criteria and writing PLC programs using ladder logic.\nLearn fundamentals of PLC software\, Advance Control System and SCADA network security system.\nGet information on the industrial communication protocols – RS-232 and RS-485\, Profibus and Profinet\n\n  \nIt is suitable for people who have little or no exposure to PLCs\, but who expect to become involved in some or all aspects of PLC installation. You will get practical advice from experts in the field\, to assist you to correctly plan\, program\, and install a PLC with a shorter learning curve and more confidence. \nWhile the course is ideal for electricians\, technicians\, and engineers who are new to PLCs\, much of the material covered will be of value to those who already have some basic skills\, but need a broader perspective for larger and more challenging tasks ahead. The information included advances from the basics to challenge even the most experienced engineer in the industry today. \nCourse Duration: 2 Days \n  \nCourse Outline \n\nIntroduction to Control Strategies\n\n\nControl Systems\n\nOpen Loop Control System\nClosed Loop Control System\nModern Applications\n\n\nIndustrial Control Systems\nPLC and RTU-Differences\nPLC Basic\n\nRequirements\nTerminology\nInputs/outputs\nNetwork Communications\n\n\n\n\nPLC & Automation\n\n\nSystem Family\nSimatic Manager\nMicrowin\nHardware Configuration\nBlocks\nDigital Operations\n\n\nProgramming Languages\n\nLadder Logic\nFunctional Block Diagram\nStatement list\n\n\n\n\nPCS 7\n\nCFC\nSFC\n\n\n\n\nIntroduction to SCADA\n\n\nWhat is SCADA\nElements of a SCADA system\nSimatic WinCC\nWinCC Flexible\nProtool Application\n\n  \n\nIndustrial Communication\n\n\nCommunication Protocols\n\nInterfaces\nRS-422\nRS-435\n\n\nProfibus\n\nProfibus DP\nProfibus PA\nApplications\n\n\nModbus\n\nApplications\n\n\nIndustrial Ethernet\n\nProfinet\nApplications URL:https://nastglobal.com/event/plc-and-scada/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Automation ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20240424T080000 DTEND;TZID=Asia/Shanghai:20240426T170000 DTSTAMP:20260626T004520 CREATED:20220822T161802Z LAST-MODIFIED:20260123T085306Z UID:7599-1713945600-1714150800@nastglobal.com SUMMARY:Kursus Kepimpinan Dan Pengurusan Organisasi DESCRIPTION:Ini adalah satu program yang membuat peserta teruja serta mempunyai kepelbagaian aktiviti. Ia direka khas untuk membantu pihak peserta meningkatkan keupayaan dan kemantapan skil kepimpinan disamping mencari cara bimbingan yang kreatif. Program ini juga dibentuk supaya ciri-ciri kerja berpasukan dapat dimantapkan lagi dalam mencapai sasaran tugas. \nPROGRAMME OBJECTIVES\nDi akhir program ini\, para peserta akan dapat:\n1. Mengenalpasti dengan efektif tugas\, tanggung jawab serta fungsi sebagai seseorang pemimpin di bidang berbeza..\n2. Membuat anjakan paradigma dalam ketentuan sikap dulu\, kini dan masa hadapan.\n3. Memperbanyakkan skil berfikir menggunakan pemikiran kreatif.\n4. Memahami teknik menyelesaikan masalah dan menganalisa sebab kejadian.\n5. Mengenalpasti kaedah-kaedah efektif untuk menangani konflik diantara kakitangan\, jabatan dan seterusnya organisasi.\n6. Mempunyai cara yang berbeza untuk mengurus organisasi dengan baik\n7. Merancang dan mengurus strategi untuk bekerja sebagai satu pasukan. \nTRAINING METHODOLOGY\nProgram ini sangat interaktif dan memberi peluang kepada semua untuk bertukar-tukar pandangan dan mempelajari dari pengalaman peserta lain. Program ini juga termasuklah kes kajian\, permainan\, latihan perbincangan dan filem serta video latihan. \nCourse Outline: \nMODULE 1 \nMEMBINA MENARA KERJAYA\n Setiap kumpulan akan diberi 1 set Paip Lego\n Anda dikehendaki membina sebuah menara Kerjaya dari Lego tersebut.\n Dan anda dikehendaki memberi beberapa cabaran yang dihadapi di dalam dunia pekerjaan anda.\n Tampal di Menara tersebut.\n Pembentangan dari ahli kumpulan \nMODULE 2 \nPENGURUSAN MASA YANG BIJAK DAN MEMPELAJARI MENGENAI PERSONALITI DIRI\n Apa itu Pengurusan Masa?\n Sumber-sumber Pengurusan Masa\n Ketahui masa anda\n Ketahui pencuri masa anda\n Matriks Masa \nMODULE 3 \nPEYELESAIAN MASALAH DAN PENAMBAHBAIKAN TUGASAN\n Sejauh mana anda dapat membuat strategi PDCA?\n Aplikasi PDCA dalam tugasan\n Hubung kait antara PDCA dan Matrix Masa\n Berikan 3 Faktor Pembelajaran dari Module ini. \nMODULE 4 \nTAHAP TUGASAN\, TANGGUNG JAWAB DAN SKIL MEMBUAT KEPUTUSAN\n7 GAYA KEPIMPINAN\n1. Kepimpinan Autocratic\n2. Kepimpinan Bureaucratic\n3. Kepimpinan Charismatic\n4. Kepimpinan Democratic\n5. Kepimpinan Laizze Fair\n6. Kepimpinan People-Oriented\n7. Kepimpinan Transactional \nKAEDAH MEMBUAT KEPUTUSAN\n SIX THINKING HATS\n1. Topi White\n2. To[I Red\n3. Topi Black\n4. Topi Yellow\n5. Topi Green\n6. Topi Blue \nMODULE 5 \nKEPIMPINAN YANG MANTAP – KOMUNIKASI YANG EFEKTIF DENGAN SEMUA PIHAK\n Kenapa kita memerlukan komunikasi yang berkesan?\n Apa yang dimaksudkan dengan komunikasi berkesan?\n Apakah pemahaman anda?\n Bentuk-bentuk komunikasi\n Proses komunikasi\n 3 V – Prinsip komunikasi\n Halangan dalam komunikasi\n Informational dan Relational (Nada) \nMODULE 6 \nTEKNIK PETA MINDA DALAM PERLAKSANAAN PROJEK\n➢ Mempelajari teknik membaca\, mencari ‘kata kunci’ dan menghasilkan peta minda\n➢ Mempelajari teknik membina peta minda dari mula hingga akhir dan bagaimana meningkatkan proses pembelajaran dan pengingatan.\n➢ Mempelajari cara melakar peta minda cepat-fikir yang boleh membantu di dalam pekerjaan.\nAktiviti – perlaksanaan projek jangkamasa 3 bulan \nMODULE 7 \nMEMBINA KEYAKINAN DIRI DAN SEMANGAT KERJA BERPASUKAN\nMENJULANG NAMA KUMPULAN\n Pengurusan Masa\n PDCA\n Skill komunikasi\n Kerjasama URL:https://nastglobal.com/event/kursus-kepimpinan-dan-pengurusan-organisasi/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20240326T080000 DTEND;TZID=Asia/Shanghai:20240326T170000 DTSTAMP:20260626T004520 CREATED:20220822T164435Z LAST-MODIFIED:20240302T152539Z UID:7609-1711440000-1711472400@nastglobal.com SUMMARY:Emotional Intelligence (EQ) (Public Training) DESCRIPTION:Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours\, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don’t go as planned\, you are much better equipped to understand the effects your emotions are having on you at any given moment. In this course\, you’ll learn skills like how to interpret and manage your emotions and\nbalance your optimism and pessimism\, using coping methods and relaxation techniques\, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home. This newly found emotional “awareness” allows you to communicate more effectively\,\nsucceed at work and achieve your career and personal goals in a shorter amount of time. \nCourse Objectives\nHealthy Emotions + Clear Thinking + Appropriate Action = High EQ\n• Emotional intelligence is a skill. And like any other skill\, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions. \n• This one-day training course is useful for anyone who leads or works with other people\, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management\, self-awareness\, self-regulation\, self-motivation and empathy\, and it also includes a review of your interpersonal skills. \n• You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours\, and learning how to adapt and manage your responses to particular situations. \nCourse Outcomes\nAfter completing this course participants will have learned how to:\n• Define Emotional Intelligence (EQ)\n• Identify the benefits of having higher emotional intelligence\n• Learn the four core skills required to practice emotional intelligence\n• Define and practice self-management\, self-awareness\, self-regulation\, self- motivation and empathy\n• Successfully communicate with others in a non-verbal manner\n• Verbally communicate with others with emotional awareness\n• Interpret and manage your emotions in any situation\n• Master tools to regulate and gain control of your own emotions\n• Articulate your emotions using the right verbal and non-verbal language\n• Balance optimism and pessimism for best outcomes\n• Effectively impact others emotional experiences\n• Relate emotional intelligence to workplace situations\n• Implement these concepts and techniques in the workplace \n  \nMethodology: Activities\, Role Play\, PPT Slides\, Pre and Post Test.\nCourse Duration: 1-Day \n  \nCourse Outline\nIndividuals have different personalities\, wants\, needs\, and ways of showing their emotions. Navigating through this requires tact and shrewdness—especially if one hopes to succeed in life. This is where emotional intelligence theory helps. In the most generic\nframework\, five domains of emotional intelligence cover together personal (self- awareness\, self-regulation\, and self-motivation) and social (social awareness and social skills) competences. \nSelf-Awareness\n(i) Emotional awareness: Recognizing one’s emotions and their effects.\n(ii) Accurate self-assessment: Knowing one’s strengths and limits.\n(iii) Self-confidence: Sureness about one’s self-worth and capabilities. \nSelf-Regulation\n(i) Self-control: Managing disruptive emotions and impulses.\n(ii) Trustworthiness: Maintaining standards of honesty and integrity.\n(iii) Conscientiousness: Taking responsibility for personal performance.\n(iv) Adaptability: Flexibility in handling change.\n(v) Innovativeness: Being comfortable with and open to novel ideas and new information. \nSelf-Motivation\n(i) Achievement drive: Striving to improve or meet a standard of excellence.\n(ii) Commitment: Aligning with the goals of the group or organization.\n(iii) Initiative: Readiness to act on opportunities.\n(iv) Optimism: Persistence in pursuing goals despite obstacles and setbacks \nSocial Awareness\n(i) Empathy: Sensing others’ feelings and perspective\, and taking an active interest in their concerns.\n(ii) Service orientation: Anticipating\, recognizing\, and meeting customers’ needs.\n(iii) Developing others: Sensing what others need in order to develop\, and bolstering their abilities.\n(iv) Leveraging diversity: Cultivating opportunities through diverse people.\n(v) Political awareness: Reading a group’s emotional currents and power relationships. \nSocial Skills\n(i) Influence: Wielding effective tactics for persuasion.\n(ii) Communication: Sending clear and convincing messages.\n(iii) Leadership: Inspiring and guiding groups and people.\n(iv) Change catalyst: Initiating or managing change.\n(v) Conflict management: Negotiating and resolving disagreements.\n(vi) Building bonds: Nurturing instrumental relationships.\n(vii) Collaboration and cooperation: Working with others toward shared goals.\n(viii) Team capabilities: Creating group synergy in pursuing collective goals. \nIn brief\, the five domains relate to knowing your emotions; managing your emotions; motivating yourself; recognizing and understanding other people’s emotions; and managing relationships\, i.e.\, managing the emotions of others. \n  URL:https://nastglobal.com/event/emotional-intelligence-eq-training/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Banking & Procurement,Business ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20231108T090000 DTEND;TZID=Asia/Shanghai:20231110T170000 DTSTAMP:20260626T004520 CREATED:20220815T174138Z LAST-MODIFIED:20260123T085312Z UID:7589-1699434000-1699635600@nastglobal.com SUMMARY:Project Management Fundamental DESCRIPTION:In this comprehensive course\, you will learn the fundamentals of project management: how to initiate\, plan\, and execute a project that meets objectives and satisfies stakeholders. Aligned with the Project Management Institute (PMI®) A Guide to the Project Management\nBody of Knowledge\, (PMBOK® Guide) – Sixth Edition\, Project Management Institute\, Inc.\, 2013\, this course provides a step-by-step guide to planning and executing a project. Working through case studies with real-world scenarios\, you will interact with fellow students to learn\nand apply the methodologies and good practices of formal project management. During class\, project management theory will be interspersed with practical\, hands-on workshops. Seventy percent of class time is dedicated to experience-based skills\ndevelopment. In the remaining class time\, you will learn about methodologies and put practical skills into context. \nObjectives\nAfter completion of the course the participant will be able to:\n Manage a project through each stage of the project management life cycle\n Document the needs and priorities of key stakeholders\n Develop an execution strategy that will fulfill stakeholders’ expectations\n Develop a project plan that balances scope\, time\, cost\, and risk\n Assess project complexity and analyze scope to a suitable degree of granularity\n Establish project controls to ensure a successful outcome\n Monitor project activities and effectively assess progress\n Report status and performance efficiently and effectively\n Collect lessons learned and create a project archive that contributes to an organization’s experience base \nTarget Participants\nIT project managers\, project coordinators\, team leaders\, product managers\, program managers\, project team members\, subject matter experts\, analysts\, stakeholders\, and senior managers who want to get more out of their project teams \n  \nTraining methodology\nClassroom Lecture\, Group discussion.\nDuration: 3- Days interactive training \nCourse Outline \n1. Foundations\n Formal vs. informal project management\n Project Management Institute (PMI®) framework\n Project management life cycle \n2. Initiating\n Role of the project manager\n Project charter\n Stakeholder identification and assessment\n Progressive elaboration \n3. Planning\n Planning around project constraints\n SMART objectives\n Converting objectives into requirements\n Decomposition of requirements into a work breakdown structure\n Developing a work breakdown structure dictionary\n Principles of estimating time and cost\n Analyzing work and estimating duration of work packages\n Determining sequence of work packages\n Network diagramming and critical path analysis\n Budgeting resources and cost control\n Ensuring that all management responsibility areas are included in the project plan\n Analyzing risks for probability and impact\n Mitigating and planning risk contingencies\n Preparing baselines for scope\, time\, and cost\n Obtaining stakeholder sign-off \n4. Executing\, Monitoring\, and Controlling\n Team-building principles and priorities\n Status and performance reporting\n Management by exception\n Keeping stakeholders informed and involved\n Steering performance back to the baseline\n Integrated change controls \n5. Closing\n Transitioning the product or service\n Capturing lessons learned for the organization\n Final report to stakeholders \n6. Exercises\n Formal vs. Informal Project Management\n Analyze Stakeholders\n Convert Vague Objectives into SMART Objectives\n Create a Work Breakdown Structure\n Estimate Effort and Duration for Work Packages\n Perform Network Diagramming and Determine Critical Path\n Estimate Resource Costs for Work Packages\n Analyze and Plan for Risk\n Manage Project Change\n Review Lessons Learned URL:https://nastglobal.com/event/project-management-fundamental/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Project Management ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20231019T090000 DTEND;TZID=Asia/Shanghai:20231020T170000 DTSTAMP:20260626T004520 CREATED:20220815T175329Z LAST-MODIFIED:20260123T085318Z UID:7595-1697706000-1697821200@nastglobal.com SUMMARY:Supervisory Skills Training DESCRIPTION:Overview\nSupervisors are an important asset to any business or organization. Supervisory skills are essential for every employee since they are the foundation for moving up in your career to leadership positions. In this Supervisory Skills training\, we will be giving you guidelines on how to become a supervisor. If you currently work as a supervisor\, you will find this guide a helpful tool to improve and excel in your job. \nLearning outcomes\nThrough the trainer’s expertise and practical knowledge\, you will be able to define the key\nconcepts associated with supervisory skills \nWho should attend?\nAnyone who is responsible for leading or supervising a team of people in the workplace\, i.e. frontline managers\, team leaders\, supervisors.\nDuration: 2 Days \nMethodology\nThe trainer uses up-to-date training techniques and a variety of training methods\, to give all participants the best opportunities for learning\, including:\n• Class Session\n• Group Discussions\n• Simulations exercises\n• Case studies and Problem-Solving Exercises\n• Individual assignments\n• Templates and tools \nProgram Outline \nEffective Leadership Attitude\n• Understand the effect of the manager’s attitude on productivity.\n• Identify how attitudes get translated into daily actions on the job.\n• Describe how the skills learned in this training course can impact the beliefs\, attitudes and actions of managers. \nCommunication: It All Starts with You\n• Use a communication technique that leads you to understanding before attempting to be understood.\n• Naturally use a communication model during spontaneous communication.\n• Practice the four communication skills. \nAchieving Effective Results with Your Workforce\n• Determine the demographics of your employees.\n• Recognize the obstacles you have to applying L.E.A.R.N.\n• Recognize the critical importance of relationships.\n• Determine how to develop relationships to achieve results.\n• Recognize the interdependence of manager actions and employee success. \nAdjusting Your Communication Style to Achieve Results\n• Identify your style of communicating.\n• Identify the communication styles of your employees.\n• Increase your communication effectiveness by adapting your communication style to your employee’s style\n• Practice skills to adapt and mirror communication styles. \nProviding Performance Feedback\n• Objectively recognize the need for a feedback session.\n• Collect meaningful and accurate information to conduct a feedback session.\n• Provide specific information during a feedback session.\n• Provide frequent and well-timed feedback sessions. \nEffective On-the-Job Training\n• Explain the importance of On-the-Job Training and all other training.\n• Train your employees on the job.\n• Plan training evaluations and follow-up activities \nMotivating Through Empowerment\n• Value empowerment as an effective management practice to gain trust.\n• Increase commitment from employees by coaching them to think for themselves.\n• Identify how to overcome fears around empowerment.\n• Develop skills of empowerment through effective delegation. URL:https://nastglobal.com/event/supervisory-skills-training/ LOCATION:Penang\, Malaysia CATEGORIES:Business,Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20231012T090000 DTEND;TZID=Asia/Shanghai:20231013T170000 DTSTAMP:20260626T004520 CREATED:20220815T171041Z LAST-MODIFIED:20230122T072406Z UID:7581-1697101200-1697216400@nastglobal.com SUMMARY:Effective Communication (Public Training) DESCRIPTION:Course Description:\nMixed messages\, misunderstandings and misconceptions cost organizations millions each year. Effective Communication is the glue that helps you deepen your connections to others and improve teamwork\, decision making\, and problem solving. This basic communication skills\ncourse covers the fundamentals of interpersonal communication. \nCourse Objective:\n• Understand your communication style and how you can adapt it to work more effectively with others\n• Identify and remove barriers to effective communication\n• Manage your non-verbal signals to enhance your communication\n• Practice key techniques that will help you listen more effectively\n• Listen actively & empathetically\n• Develop smart questioning skills to get the information you want and need\n• Understand the impact that positive language can have on others\n• Communicate with assertiveness \nTarget Participants:\n• Managers\n• Head of Departments\n• Executives\n• Team Lead \nMethodology:\n• Relevant and concise course material for each participant\n• Classroom- Slides Presentation\n• Ice breaker & Energizer Session\n• Interactive learning\n• Group discussion\, team reflective circle\, storytelling\, lecture with games and activities \nCourse Outline: \nCommunication is key to success \n• 5 Habits of Highly Effective Communicators\n• Reflection \nREACH – Communication Evolution Tool \n• Adjusting your style for a better approach:\n• Communicating when stressed\n• Reflection \nBridge the Gap to Communication Barriers \n• The Communication Process\n• Types of Barriers\n• Self-Awareness – Johari Window\n• Reflection \nBeyond Verbal Communication \n• All About Body Language\n• Para-Verbal Communication Skills\n• The Power of Pitch\n• The Truth about Tone\n• The Strength of Speed\n• Reflection \nActive Listening \n• 8 Common Barriers to Effective Listening and how to overcome them\n• Quadrant of cognitive/explanatory styles\n• Understanding Active Listening\n• Sending Good Signals to Others\n• Ladder of Inference\n• Reflection \nAsking Good Questions \n• Open Questions\n• Closed Questions\n• Probing Questions\n• Reflection \nSpeaking Like a STAR \n• S = Situation\n• T = Task\n• A = Action\n• R = Result\n• Using “I” Messages\n• Active Constructive Response – ACR\n• Reflection URL:https://nastglobal.com/event/effective-communication/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Customer Service,Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230920T090000 DTEND;TZID=Asia/Shanghai:20230922T173000 DTSTAMP:20260626T004520 CREATED:20230122T071755Z LAST-MODIFIED:20230122T071755Z UID:7662-1695200400-1695403800@nastglobal.com SUMMARY:Strategic Leadership (Public Training) DESCRIPTION:The leader of today has greater challenges than ever before in terms of unlocking human potential in their organisation and delivering results. Creatively resolving problems\, communicating flawlessly\, forming synergy and relations are vital for the implementation of strategic leadership. \nThis programme will help you achieve those aims and help you initiate and manage change more effectively. In particular\, it will help you to:\n Develop an effective strategy to achieve your business goals\n Understand the role of emotional intelligence in leadership\n Develop a more dynamic approach through enhanced strategic creativity\n Broaden your understanding of the corporate culture to increase your influence within it\n Improve your persuasion and influencing skills to achieve your strategic goals\n Acquire knowledge about the creative and innovative process\n List and describe the various elements/roles of the creative and innovative process\n State the difference between an idea and a solution\n Enhance ideas by simplifying\, value-engineering\, cost-cutting and automation\n Understand your communication style and how you can adapt it to work more effectively with others\n Identify and remove barriers to effective communication\n Develop smart questioning skills to get the information you want and need\n Understand the impact that positive language can have on others\n Communicate with assertiveness\n Achieve increased Collaboration\n Influence and Negotiate\n Engage and Develop People\n Differentiate between positive and negative thinking\n Challenge the way they think\n Use tools that help them build resilience \nIn today’s world\, one of the main aims of the leader is to develop the capability of the organisation to handle change and the challenges of the future even if those challenges have yet to be discovered. Leading in the organisational setting is becoming increasingly difficult because of the increase in regulation in all sectors and the risk of litigation. All organisations need leaders who can handle these challenges effectively\, in particular the complexities of organisational life. At the same time\, people who feel they are led effectively from the top find it easier to cope with and perform under higher pressure levels and therefore achieve the ultimate business goals. \n  \nCourse Outline \nThe need for strategic leadership\n The roots of leadership\n How thought on leadership has developed\n Current perceptions on strategic leadership \nLeadership and emotional intelligence\n The relationship between leadership and emotion\n The essence of organizational climate \nUnderstanding strategic creativity\n Examining the psychological aspects of strategic thinking\n Mind mapping and other approaches to creative thinking\n Developing a creativity toolkit \nDeveloping strategic leadership capability\n A review of current approaches\n Understanding the behavioral approaches\n Developing a contingency approach \nUnderstanding corporate culture\n The structural aspects\n The behavioral aspects\n The human aspects \nPerformance aspects at the strategic level\n Developing vision\, goals and objectives\n Creating corporate identity and alignment\n Working with individual influencers \nEffective strategic influencing skills\n The characteristics of effective persuasive leaders \n Understanding methods of persuasion\n Profiling others \nThe key functions of strategic leadership\n Putting these into action\n Personal leadership planning\nDesign Thinking – A Creative Approach to Problem Solving \n Fundamentals and framework of design thinking processes\n Understand the characteristics of the creative process\n Harnessing and managing group creativity and thinking processes to enhance team performance\n Developing the right mindset\, having the appropriate attitude\, understanding and following the “rules of the game”\n Abstracting practical solutions from impossible ideas\n Examine the customers/stakeholder needs and understanding objections or obstacles and develop arguments or solutions to overcome them\n Automation\n Compiling a winning solution\nCompetencies of Flawless Communication\n 7 Major Elements of Communication\n Barriers and Getaways of effective Communication\n Communication & Perception\n Influencing Skills Development\n Conflict Management \nThe Path to Synergy \n Forming Teams\n The Potential for Synergy\n Flexing Your Style\n Creating an Environment for Synergy\n Reflection \nResilience\n Why is Resilience Important?\n Positive Vs Negative Thinking\n Overcoming Negative Thinking\nMaximising Member Contributions by Leveraging Strengths\n My Strengths\n The Team’s Strengths\n Reflection URL:https://nastglobal.com/event/strategic-leadership-public-training/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230906T090000 DTEND;TZID=Asia/Shanghai:20230908T173000 DTSTAMP:20260626T004520 CREATED:20220815T172750Z LAST-MODIFIED:20230122T071120Z UID:7587-1693990800-1694194200@nastglobal.com SUMMARY:Management Skills (Public Training) DESCRIPTION:In today’s business environment\, administrative professionals have critical roles in the office and organization. These include working closely with vendors and suppliers\, communications\, supervising staff\, problem solving\, building relationships\, planning\, scheduling and coordinating projects for themselves and others. Therefore\, this course is structured to deliver the administrative professionals need in order to meet the needs of today’s complex organization. \n  \nAt the end of this course\, participants will walk away with a manager’s perspective for problem-solving\, planning and coordinating. They’ll know how to create rapport and gain influence. They will also be able to juggle multiple projects\, increase their productivity and contribute more to the organization \nWho should attend:\nAdministrative Assistants\, Secretaries\, Support Staff\, Office Managers and anyone who is responsible for coordinating\, managing or an effective member of an office team \nCourse Objective:\n• How to make decisions and solve problems on their own—quickly\, creatively and confidently\n• How to stay poised\, confident and professional in any situation\n• Professional time and project management techniques that help get more accomplished each day\n• How to cultivate leadership qualities to get more done through others\n• Teambuilding strategies\n• How to master the art of negotiation\n• How to handle stress and pressure effectively\n• How to work with difficult people\n• Project management basics \nDuration: 3 Days \nCourse Outline:\nThe Art and Skill of Persuasion and Negotiation\n• Master fine art of negotiation\n• Tips and techniques for developing positive relationships\n• Special issues to consider when negotiating on behalf of the boss\n• Personality affects the way you ‘give and take’ – Personality Survey \nLead a team Without Formal Authority\n• Spark employees into motivating themselves – Be a catalyst\n• Counsel employees through job-related or personal problems\n• TEAM Interpersonal Style evaluation and Inventory\n• Problem Solving and decision making\n• The GREAT problem – solving model\n• Guidelines for making decisions without consulting your boss first \nThe Administrative Professional’s Role in Business Environment and Presenting a Powerful Image\n• Current business trends reshaping the role of administrative professionals\n• Qualities in demand\n• Develop an impressive professional presence\n• Build trust and credibility using effective communication skills\n• Effective Communication and clarity \nDeal With Difficult People and Situations\n• How conflict can be positive\n• Conflict resolution processes and techniques\n• Recognise the most difficult personality types and how to deal\n• Handle pressure and stress in others and yourself\n• Keys to avoiding job frustration and burnout \nTime & Task Management\n• Time & task management vs. self-management.\n• Effective time management practices\n• Plan or Schedule system that matches your work style\n• Urgency and Important – How these two are different and influences daily activities\n• Effectively deal with interruptions – Telephone calls\, drop – ins and other major time robbers\n• Streamline your paperwork and organize your work area\n• Diplomatically let co-workers know that you can’t take any more work\n• Nine keys to delegating for greater productivity\n• Understanding every project’s ‘life cycle’.\n• Work Break down structures and Gantt Charts – Project Management Tools\n• How to add projects into daily plan. URL:https://nastglobal.com/event/management-skills/ LOCATION:Penang\, Malaysia CATEGORIES:Operation & Management,Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230817T090000 DTEND;TZID=Asia/Shanghai:20230818T173000 DTSTAMP:20260626T004520 CREATED:20230122T070845Z LAST-MODIFIED:20230122T070845Z UID:7657-1692262800-1692379800@nastglobal.com SUMMARY:Supply Chain Management (Public Training) DESCRIPTION:This Supply Chain Management program is designed to enable participants to be exposed to the latest ideas\, concepts and current Best Practices within the field of Supply Chain Management. The primary objectives of this course is to provide the participant with the critical Knowledge of logistics and supply chain management and the ability to apply this information in the work place\, locally or globally \nLearning Outcome\n– Understand the concept of the integrated supply chain and communicate effectively\n– Analyse their supply chain from the customer’s viewpoint?\n– Analyse the supply chains they work in and their roles from customer’s viewpoint\n– Decide what manufacturing\, supply\, and stock strategy should be?\n– Control variation in the supply chain\, effect on strategies\, use of safety stock\, lead-time\n– Improve supply chain performance; benchmark against Best Practice\n– Learn the role of e-commerce and virtual supply chain\n– Develop and enhance their knowledge of practical supply chain issues.\n– Apply appropriate tools and concepts to develop supply chains.\n– Demonstrate how good supply chains can add value and give competitive edge \nWho must Attend\nParticipants in the organization with a role to improve the supply chain operations.\n• Those who influence the way the supply chain development.\n• Functions at tactical and operational levels who need to understand supply chain concepts. \nDuration:2 days \nCourse Outline\nDay 1\nModule 1: Total supply chain management\n• Concepts and building blocks of TSCM\n• Evolving trends and demands\n• Supply chain vision and diagnostics\n• Focal company in supply chain management\nWorkshop – Creating agile supply chains \nModule 2: Management capabilities for the supply chain\n• Customer-supplier management\n• Controllability\, flexibility and trade-offs\n• Order-qualifying versus order-winning attributes\n• Cause-and-effect of management style\n• Managing reverse logistics \nModule 3: Value\, value creation\, and supply chain management\n• Efficiency and responsiveness driven values\n• Value life cycle\n• Supply chain performance measures and systems\n• The impact of pricing\nWorkshop – Delivering value on the supply chain \nModule 4: Quality management in the supply chain\n• Is quality free? – dimensions of quality\n• Assignable vs common causes in SCM\n• Testing\, samples\, batching\, sequencing\n• Using SPC and 6-Sigma in SCM\n• Information quality \nModule 5; Product innovation on the supply chain\n• Impact of product innovation process on supply chain\n• Implementation strategies\n• Integration with SCM \nModule 6: Supply chain strategy I: Structural & Infrastructural\n• Aligning the supply chain strategy\n• Supply chain network design and optimization\n• Forecasting\, demand planning and risk assessment\n• Minimize mismatch between supply and demand\n• Supply chain financial performance management URL:https://nastglobal.com/event/supply-chain-management-public-training/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Business,Operation & Management ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230803T090000 DTEND;TZID=Asia/Shanghai:20230804T173000 DTSTAMP:20260626T004520 CREATED:20230122T065652Z LAST-MODIFIED:20260123T085329Z UID:7655-1691053200-1691170200@nastglobal.com SUMMARY:Finance for Non-Financial Managers and Executives DESCRIPTION:Accounting and Finance has always been recognized as a very key function in any organization. It provides the basis for information reports to be generated from these records to help managers to make a more informed and effective decisions to increase their organizational performance. \nAccounting and Finance will forever be an extreme asset and vital aspects to one’s career and organization success. It is a “NEED TO KNOW” subject matter. \nHence this training workshop will help all Non Finance Managers to increase their Performance and Communication effectiveness in their daily Accounting Work through new knowledge acquired. \nLearning Objectives \n\nKnow the fundamentals and concept of Accounting and Finance in practice\nKnow the Accounting Standard and Policies requirements in used.\nExplain the documentation control requirements in transaction processing.\nComprehend the various key Accounting and Financial Terms used in the Accounts and Financial Statements.\nUtilise Financial Statement information for decision making.\n\nTarget Participants \n\nAll Non-Financial Managers\, Executives\, Professionals and Personnel.\n\nMethodology \n\nCourse notes\nParticipative and active\, group discussions\, and\nGroup hands on exercises.\n\nAs this is a training workshop\, participants besides attending lectures are also required to work together in pairs and groups to have hands on exercise to recap the learnings together . Hence a calculator is required and are welcome to bring their own computer. Participants are also encouraged to bring their real working questions for discussions. \n  \nDuration:2 Days \nCourse Outline \nIntroduction \n\nIntroduction of Accounting and Finance and its various key terms use daily.\nThe role of Accounting and Finance in business\,\nDifference between Financial & Management Accounting and Financial Management.\nAccounting Standards and Policies\nAccounting Concepts and Equations\n\nFinancial Accounting Function \n\nAccounting Transactions processing and its matching concept for internal control.\nDifference between Capex and Opex.\nClassifications of Opex – by Function and by Nature\nAccruals\, Provisions for Payable expenses\, Prepayments\, Depreciation & Amortization and Impairment adjustments\n\nReading and Understanding the different components in Financial Statements: \n\nStatement of Total Comprehensive Income:\n\nStatement of Profit and Loss section\n\nRevenue and Other Income\nRevenue recognition.\nComposition of Cost of Sales\nOperating expenses classification\nFinance or Interest Expenses\n\n\nStatement of Other Comprehensive Income\n\nContent of this Statement.\nMeaning of Other Equity Components\n\n\n\n\n\n\nStatement of Financial Position:\n\nConcept of:\n\nNon-current and Current Assets\,\nNon-Current and Current Liabilities\n\n\nMeaning of Property Plant and Equipment and its difference with Investment Properties\nIntangible Assets\, e.g. goodwill creation.\nContingent Assets and Contingent Liabilities\nMeaning of between book value\, recoverable value and fair value in assets valuation.\n\n\nStatement of Financial Position – cont:\n\nBiological Assets\nRight of Use Assets\nWorking Capital Components\nDeferred Tax Assets and Deferred Tax Liabilities.\n\n\nStatement of Cash Flow:\n\nOperating Activities Cash Flow\nInvesting Activities Cash Flow\nFinancing Activities Cash Flow\n\n\nReading Cash Flow statement made easy\nStatement of Change in Equity.\n\nManagement Accounting Function. \n\nPurpose of Management Accounting and its usage.\nInterpret of financial statement using trend and Financial Ratios\, testing for:\n\nProfitability from sales\, Return on assets & equity invested.\nLiquidity\nFree Cash Flow\nEfficiency on Working Capital management.\nStability\nMarket analysis.\n\n\n\n\nNew Capital Expenditure / New Investment proposal evaluation.\n\nTime Value for money – Present value and future value determination.\nPayback Period\nInternal Rate of Return\n\n\n\nAssignment on Capex / investment evaluation \n\nCost Classifications and behavior\nBudgetary control – variance analysis between actual and budget.\nMarginal costing – Cost Volume Profit Analysis for decision making.\n\nAssignment on Break-even calculation. \n  URL:https://nastglobal.com/event/finance-for-non-financial-managers-and-executives-public-training-2/ LOCATION:Kuching\, Malaysia CATEGORIES:Human Resource ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230727T090000 DTEND;TZID=Asia/Shanghai:20230728T173000 DTSTAMP:20260626T004520 CREATED:20230122T065522Z LAST-MODIFIED:20230122T065522Z UID:7653-1690448400-1690565400@nastglobal.com SUMMARY:Effective Training Need Analysis (Public Training) DESCRIPTION:Training needs analysis is an essential process in any organization. A properly performed training needs analysis will ensure that staff receive the most relevant training and deliver an immediate positive impact on your organization. \nThrough the trainer’s expertise and practical knowledge\, you will be able to define the key concepts associated with training needs analysis and you will be able to: \n• Understand the relationship between training and the organization\n• Appreciate the three main training and development perspectives\n• Understand what are and what are not training needs\n• Detail the benefits and difficulties with training needs analysis\n• Perform a training needs analysis \nThis Training Program is designed for \nTrainers\, managers\, human resource development generalists\, and technical specialists who have input or make decisions about training. \nThe Learning Model\nThe trainer uses up-to-date training techniques and a variety of training methods\, to give all participants the best opportunities for learning\, including: \n• Class Session\n• Group Discussions\n• Simulations exercises\n• Case studies and Problem-Solving Exercises\n• Individual assignments\n• Templates and tools \nCourse Outline \nTraining and the Organization\n■ What is Training\n■ Knowledge\, Skills and Abilities \nTraining and Development Perspectives\n■ Fragmented Model\n■ Formalized Model\n■ Focused Model \nTraining Needs Analysis\n■ What is a Training Needs Analysis\n■ What are Training Needs \nNot Everything is a Training Need\n■ Training Needs\n■ Work Environment Needs\n■ Performance Needs\n■ Business Needs \nPerforming a Training Needs Analysis (using templates provided)\n■ SWOT Analysis\n■ Performance Gap Analysis\n■ Employee/Team Performance Gap Analysis\n■ Prioritizing Training Needs \n  URL:https://nastglobal.com/event/effective-training-need-analysis-public-training-3/ LOCATION:Johor Bahru CATEGORIES:Human Resource ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230612T090000 DTEND;TZID=Asia/Shanghai:20230613T173000 DTSTAMP:20260626T004520 CREATED:20230122T065056Z LAST-MODIFIED:20230122T065056Z UID:7649-1686560400-1686677400@nastglobal.com SUMMARY:Conflict Resolution Skills Training For HR Managers (Public Training) DESCRIPTION:Conflict is inevitable. It can present an opportunity when handled well\, and be a costly disaster when handled poorly. Learn how you can resolve conflict situations early before they escalate into intractable disputes using proven responses and techniques that work. This is a practical hands on training that will provide a road map for conflict resolution in the workplace and beyond. \nCourse Objectives\nBy the end of this workshop\, participants will be able to:\n1. Identify conflict as an opportunity for clarity and learning\n2. Minimize the impact of perception on interpretations about motive\n3. Define conflict to recognize it early\n4. Recognize criticism\, blame\, defensiveness\, and stonewalling as warning signs\n5. Respond using an appropriate conflict handling strategy\n6. Demonstrate an ability to set a positive tone and to listen with the intention to understand\n7. Focus on underlying needs to generate potential solutions through brainstorming\n8. Consider both standards and alternatives to motivate the resolution of conflict\n9. Demonstrate an ability to resolve conflict for lasting resolution by managing a conflict resolution conversation \n  \nCourse Outline \nModule 1: Introduction and Course Overview\nModule 2: Defining Conflict\nKnow how to define conflict and overcome assumptions when conflict arises. They will look at the affect conflict has within an organisation and identify positive and negative outcomes from conflict situations.\n What is Conflict? \nModule 3: Types of Conflict\nIdentify different types of conflict and how they are manifested in thought and actions. They will identify the root cause of conflict scenarios and recognise how to categorise them\, in order to overcome these situations.\n Inner Conflict\n Group Conflict\n Intergroup (or Structural) Conflict \nModule 4: Open Conflict vs Hidden Conflict\nModule 5: Conflict Resolution Style Questionnaire \nLearning outcomes:\nUse a questionnaire to classify concern for the organisation goals and people involved\, and learn when\nbest to implement the characteristics of each category.\n The Questionnaire\n Interpretation\n Pros and Cons \nModule 6: Seven Steps to Ironing Things Out\nModule 7: Conflict and Its Resolution\nLearning outcomes:\nLook at several ways of visualising a situation\, then will follow a process to resolve the conflict\,\nidentifying the needs and assumptions of others\, and formulate a strategy for resolution.\n Visualising Conflict\n Conflict Resolution Process\n A Strategy for Conflict Resolution \nModule 8: Facilitating Conflict\nLearning outcomes:\nSee how facilitation skills can help intervention and encourage a positive outcome from conflict. They\nwill recognise behaviours that can help and hinder progress and promote healthy debate.\n Facilitation Overview\n Managing Differences Collaboratively\n Resolving the Issue\n Practical Application URL:https://nastglobal.com/event/conflict-resolution-skills-training-for-hr-managers-public-training-2/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Human Resource,Operation & Management ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230612T090000 DTEND;TZID=Asia/Shanghai:20230612T173000 DTSTAMP:20260626T004520 CREATED:20230122T064928Z LAST-MODIFIED:20230122T064928Z UID:7646-1686560400-1686591000@nastglobal.com SUMMARY:Counterfeit Money and Fake Note Prevention (Public Training) DESCRIPTION:Fake note is widespread in the market. It has become global issues. General people need to have the proper knowledge regarding the currency features to identify the fake notes. Study shows very limited number of people has awareness on the security\nfeatures. If higher number of people gets knowledge on the subject matter\, counterfeit currency circulation can be stopped forever from the market. Counterfeit banknotes have no value but it is possible that they may be used and may escape detection for some time. Thus\, protect yourself and always check your banknotes when you receive them.\nUpon completion of the program\, participants will be able to: \n\nSecurity features of the currency.\nIdentification of the local currencies (Ringgit Malaysia)\nDetection of the fake notes and original notes easily.\n\nCourse Duration: 1 day \nCourse Outline \nPart 1-Theory\n⚫ `Security Features of the Banknote\nVarious security features have been incorporated into the Malaysia Ringgit banknote. It is important for you to be aware of some of these security features and be able to distinguish between genuine and counterfeit notes which are completely worthless.\n⚫ What Do You Do If You Receive a Counterfeit Banknote?\nNotify the police immediately if you have received counterfeit banknotes. Using or returning counterfeit banknotes is just as illegal as manufacturing it\n⚫ Legal Action Against Counterfeiting in Malaysia\nSection 489 Penal Code (Offence Relating to Currency Matter).\n⚫ Bank Negara Malaysia (BNM) Guidelines on Handling of Suspected Counterfeit\nMalaysian Currency Notes\nThis Guidelines set out:\n1) The steps to be adhered by FIs and their Cash Handlers in handling suspected Counterfeit Malaysian Currency Notes deposited by members of public over the counter or discovered during cash processing; and \n2)The requirements on recording and reporting of suspected Counterfeit Malaysian\nCurrency Notes by FIs to BNM.\n⚫ Case Studies \n  \nPart 2-Practical\na. Feel\, touch actual counterfeit bank notes\nb. Cyber Security/Data leaks\nc. Fake IC identification\nd. Credit Card Forgery\ne. Macau Scam\nf. Spy Camera and 2-Way Mirror Identification\ng. Videos\nh. UV Light devices to identify counterfeit bank notes URL:https://nastglobal.com/event/counterfeit-money-and-fake-note-prevention-public-training-3/ LOCATION:W.P Labuan\, Malaysia CATEGORIES:Accounts & Finance,Banking & Procurement,Customer Service END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230608T090000 DTEND;TZID=Asia/Shanghai:20230608T173000 DTSTAMP:20260626T004520 CREATED:20230121T035107Z LAST-MODIFIED:20230121T035107Z UID:7634-1686214800-1686245400@nastglobal.com SUMMARY:Emotional Intelligence (EQ) (Public Training) DESCRIPTION:Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours\, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don’t go as planned\, you are much better equipped to understand the effects your emotions are having on you at any given moment. In this course\, you’ll learn skills like how to interpret and manage your emotions and\nbalance your optimism and pessimism\, using coping methods and relaxation techniques\, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home. This newly found emotional “awareness” allows you to communicate more effectively\,\nsucceed at work and achieve your career and personal goals in a shorter amount of time. \nCourse Objectives\nHealthy Emotions + Clear Thinking + Appropriate Action = High EQ\n• Emotional intelligence is a skill. And like any other skill\, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions. \n• This one-day training course is useful for anyone who leads or works with other people\, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management\, self-awareness\, self-regulation\, self-motivation and empathy\, and it also includes a review of your interpersonal skills. \n• You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours\, and learning how to adapt and manage your responses to particular situations. \nCourse Outcomes\nAfter completing this course participants will have learned how to:\n• Define Emotional Intelligence (EQ)\n• Identify the benefits of having higher emotional intelligence\n• Learn the four core skills required to practice emotional intelligence\n• Define and practice self-management\, self-awareness\, self-regulation\, self-motivation and empathy\n• Successfully communicate with others in a non-verbal manner\n• Verbally communicate with others with emotional awareness\n• Interpret and manage your emotions in any situation\n• Master tools to regulate and gain control of your own emotions\n• Articulate your emotions using the right verbal and non-verbal language\n• Balance optimism and pessimism for best outcomes\n• Effectively impact others emotional experiences\n• Relate emotional intelligence to workplace situations\n• Implement these concepts and techniques in the workplace \nMethodology: Activities\, Role Play\, PPT Slides\, Pre and Post Test.\nCourse Duration: 1-Day \nCourse Outline\nIndividuals have different personalities\, wants\, needs\, and ways of showing their emotions. Navigating through this requires tact and shrewdness—especially if one hopes to succeed in life. This is where emotional intelligence theory helps. In the most generic\nframework\, five domains of emotional intelligence cover together personal (self- awareness\, self-regulation\, and self-motivation) and social (social awareness and social skills) competences. \nSelf-Awareness\n(i) Emotional awareness: Recognizing one’s emotions and their effects.\n(ii) Accurate self-assessment: Knowing one’s strengths and limits.\n(iii) Self-confidence: Sureness about one’s self-worth and capabilities. \nSelf-Regulation\n(i) Self-control: Managing disruptive emotions and impulses.\n(ii) Trustworthiness: Maintaining standards of honesty and integrity.\n(iii) Conscientiousness: Taking responsibility for personal performance.\n(iv) Adaptability: Flexibility in handling change.\n(v) Innovativeness: Being comfortable with and open to novel ideas and new information. \nSelf-Motivation\n(i) Achievement drive: Striving to improve or meet a standard of excellence.\n(ii) Commitment: Aligning with the goals of the group or organization.\n(iii) Initiative: Readiness to act on opportunities.\n(iv) Optimism: Persistence in pursuing goals despite obstacles and setbacks \nSocial Awareness\n(i) Empathy: Sensing others’ feelings and perspective\, and taking an active interest in their concerns.\n(ii) Service orientation: Anticipating\, recognizing\, and meeting customers’ needs.\n(iii) Developing others: Sensing what others need in order to develop\, and bolstering their abilities.\n(iv) Leveraging diversity: Cultivating opportunities through diverse people.\n(v) Political awareness: Reading a group’s emotional currents and power relationships. \nSocial Skills\n(i) Influence: Wielding effective tactics for persuasion.\n(ii) Communication: Sending clear and convincing messages.\n(iii) Leadership: Inspiring and guiding groups and people.\n(iv) Change catalyst: Initiating or managing change.\n(v) Conflict management: Negotiating and resolving disagreements.\n(vi) Building bonds: Nurturing instrumental relationships.\n(vii) Collaboration and cooperation: Working with others toward shared goals.\n(viii) Team capabilities: Creating group synergy in pursuing collective goals. \nIn brief\, the five domains relate to knowing your emotions; managing your emotions; motivating yourself; recognizing and understanding other people’s emotions; and managing relationships\, i.e.\, managing the emotions of others. URL:https://nastglobal.com/event/emotional-intelligence-eq-public-training/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230511T090000 DTEND;TZID=Asia/Shanghai:20230511T170000 DTSTAMP:20260626T004520 CREATED:20230121T033858Z LAST-MODIFIED:20230122T064533Z UID:7630-1683795600-1683824400@nastglobal.com SUMMARY:Counterfeit Money and Fake Note Prevention (Public Training) DESCRIPTION:Fake note is widespread in the market. It has become global issues. General people need to have the proper knowledge regarding the currency features to identify the fake notes. Study shows very limited number of people has awareness on the security\nfeatures. If higher number of people gets knowledge on the subject matter\, counterfeit currency circulation can be stopped forever from the market. Counterfeit banknotes have no value but it is possible that they may be used and may escape detection for some time. Thus\, protect yourself and always check your banknotes when you receive them.\nUpon completion of the program\, participants will be able to: \n\nSecurity features of the currency.\nIdentification of the local currencies (Ringgit Malaysia)\nDetection of the fake notes and original notes easily.\n\nCourse Duration: 1 day \nCourse Outline \nPart 1-Theory\n⚫ `Security Features of the Banknote\nVarious security features have been incorporated into the Malaysia Ringgit banknote. It is important for you to be aware of some of these security features and be able to distinguish between genuine and counterfeit notes which are completely worthless.\n⚫ What Do You Do If You Receive a Counterfeit Banknote?\nNotify the police immediately if you have received counterfeit banknotes. Using or returning counterfeit banknotes is just as illegal as manufacturing it\n⚫ Legal Action Against Counterfeiting in Malaysia\nSection 489 Penal Code (Offence Relating to Currency Matter).\n⚫ Bank Negara Malaysia (BNM) Guidelines on Handling of Suspected Counterfeit\nMalaysian Currency Notes\nThis Guidelines set out:\n1) The steps to be adhered by FIs and their Cash Handlers in handling suspected Counterfeit Malaysian Currency Notes deposited by members of public over the counter or discovered during cash processing; and \n2)The requirements on recording and reporting of suspected Counterfeit Malaysian\nCurrency Notes by FIs to BNM.\n⚫ Case Studies \n  \nPart 2-Practical\na. Feel\, touch actual counterfeit bank notes\nb. Cyber Security/Data leaks\nc. Fake IC identification\nd. Credit Card Forgery\ne. Macau Scam\nf. Spy Camera and 2-Way Mirror Identification\ng. Videos\nh. UV Light devices to identify counterfeit bank notes URL:https://nastglobal.com/event/counterfeit-money-and-fake-note-prevention-public-training/ LOCATION:Kuching\, Malaysia CATEGORIES:Accounts & Finance,Banking & Procurement,Customer Service ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230412T090000 DTEND;TZID=Asia/Shanghai:20230414T173000 DTSTAMP:20260626T004520 CREATED:20230121T032605Z LAST-MODIFIED:20230121T032605Z UID:7626-1681290000-1681493400@nastglobal.com SUMMARY:Project Management Fundamental (Public Training) DESCRIPTION:In this comprehensive course\, you will learn the fundamentals of project management: how to initiate\, plan\, and execute a project that meets objectives and satisfies stakeholders. Aligned with the Project Management Institute (PMI®) A Guide to the Project Management\nBody of Knowledge\, (PMBOK® Guide) – Sixth Edition\, Project Management Institute\, Inc.\, 2013\, this course provides a step-by-step guide to planning and executing a project. Working through case studies with real-world scenarios\, you will interact with fellow students to learn\nand apply the methodologies and good practices of formal project management. During class\, project management theory will be interspersed with practical\, hands-on workshops. Seventy percent of class time is dedicated to experience-based skills development. In the remaining class time\, you will learn about methodologies and put practical skills into context. \nObjectives\nAfter completion of the course the participant will be able to:\n Manage a project through each stage of the project management life cycle\n Document the needs and priorities of key stakeholders\n Develop an execution strategy that will fulfill stakeholders’ expectations\n Develop a project plan that balances scope\, time\, cost\, and risk\n Assess project complexity and analyze scope to a suitable degree of granularity\n Establish project controls to ensure a successful outcome\n Monitor project activities and effectively assess progress\n Report status and performance efficiently and effectively\n Collect lessons learned and create a project archive that contributes to an organization’s experience base \nTarget Participants\nIT project managers\, project coordinators\, team leaders\, product managers\, program managers\, project team members\, subject matter experts\, analysts\, stakeholders\, and senior managers who want to get more out of their project teams \nTraining methodology\nClassroom Lecture\, Group discussion. \nDuration\n3- Days interactive training \nCourse Outline \n1. Foundations\n Formal vs. informal project management\n Project Management Institute (PMI®) framework\n Project management life cycle \n2. Initiating\n Role of the project manager\n Project charter\n Stakeholder identification and assessment\n Progressive elaboration \n3. Planning\n Planning around project constraints\n SMART objectives\n Converting objectives into requirements\n Decomposition of requirements into a work breakdown structure\n Developing a work breakdown structure dictionary\n Principles of estimating time and cost\n Analyzing work and estimating duration of work packages\n Determining sequence of work packages\n Network diagramming and critical path analysis\n Budgeting resources and cost control\n Ensuring that all management responsibility areas are included in the project plan\n Analyzing risks for probability and impact\n Mitigating and planning risk contingencies\n Preparing baselines for scope\, time\, and cost\n Obtaining stakeholder sign-off \n4. Executing\, Monitoring\, and Controlling\n Team-building principles and priorities\n Status and performance reporting\n Management by exception\n Keeping stakeholders informed and involved\n Steering performance back to the baseline\n Integrated change controls \n5. Closing\n Transitioning the product or service\n Capturing lessons learned for the organization\n Final report to stakeholders \n6. Exercises\n Formal vs. Informal Project Management\n Analyze Stakeholders\n Convert Vague Objectives into SMART Objectives\n Create a Work Breakdown Structure\n Estimate Effort and Duration for Work Packages\n Perform Network Diagramming and Determine Critical Path\n Estimate Resource Costs for Work Packages\n Analyze and Plan for Risk\n Manage Project Change\n Review Lessons Learned URL:https://nastglobal.com/event/project-management-fundamental-public-training/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Project Management ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230315T090000 DTEND;TZID=Asia/Shanghai:20230316T173000 DTSTAMP:20260626T004520 CREATED:20230121T032116Z LAST-MODIFIED:20230122T064447Z UID:7624-1678870800-1678987800@nastglobal.com SUMMARY:Digital Content Creation (Public Training) DESCRIPTION:A new normal is the trends of what people are talking after the COVID pandemic. Most people prefer to meet via online than via face to face. It also has opened a new horizon for networking when going online not only expand the networking capability\, it also challenges\nthe conservative way of people communicating. \nZoom has been fast being the go-to choose in most communication around the world with all the connection of new normal to Zoom to be trends. However\, most people did not aware that digital content is not limited to only Zoom Platform. However\, Zoom have\nbecoming the best platform to maximise content for leaders\, trainers\, teachers\, facilitators in the new norm. \nThis program is design to bring participant to investigate possibilities of creating digital content while still having engaging\, informative experience maintained. \nLearning Objective\nUpon completing the 2-days course\, participants should be able to: \n1. Create content for virtual compatibility\n2. Using tools of engagement to maximize interaction.\n3. Improve the documentations to be more attractive and utilize online survey functionalities\n4. Intergrade Zoom with other platform for better engagement during meeting/training\n5. Maximizing virtual meeting / conference for better impact\n6. Making meeting fun and fruitful \nDuration: 2 days \nMethodologies: Virtual learning in two-way communication \nCourse Outline \nUnderstanding Virtual Meeting \n\nSetting a Meeting\nBranding with Class\nFeature and Limitation\n\nMaking Meeting Works \n\nAIDA framework\nUnderstand VAKAD\n6 Human Needs\n\nEngaging Tools \n\n100/100/100 rules\nThe Tools\nEngaging participants\n\nConquering the Stage \n\nOffline to Online\nFlipchart\nUse of Camera and Screen\n\nAdvance Capabilities \n\nPrezi\nOBS (overview)\nAudio Clean Up\n\nBring it to Cloud \n\nUsing the Cloud\nCreating Content\nMaximise the Web\n\nCollaboration the New Norm \n\nAll for One\nGetting new Ideas\nWorld Café Solution\nPlatforms URL:https://nastglobal.com/event/digital-content-creation-public-training/ LOCATION:Johor Bahru CATEGORIES:Digitalization ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230302T090000 DTEND;TZID=Asia/Shanghai:20230303T173000 DTSTAMP:20260626T004520 CREATED:20230124T040321Z LAST-MODIFIED:20230124T040321Z UID:7687-1677747600-1677864600@nastglobal.com SUMMARY:Supply Chain Management (Public Training) DESCRIPTION:This Supply Chain Management program is designed to enable participants to be exposed to the latest ideas\, concepts and current Best Practices within the field of Supply Chain Management. The primary objectives of this course is to provide the participant with the critical Knowledge of logistics and supply chain management and the ability to apply this information in the work place\, locally or globally \nLearning Outcome\n– Understand the concept of the integrated supply chain and communicate effectively\n– Analyse their supply chain from the customer’s viewpoint?\n– Analyse the supply chains they work in and their roles from customer’s viewpoint\n– Decide what manufacturing\, supply\, and stock strategy should be?\n– Control variation in the supply chain\, effect on strategies\, use of safety stock\, lead-time\n– Improve supply chain performance; benchmark against Best Practice\n– Learn the role of e-commerce and virtual supply chain\n– Develop and enhance their knowledge of practical supply chain issues.\n– Apply appropriate tools and concepts to develop supply chains.\n– Demonstrate how good supply chains can add value and give competitive edge \nWho must Attend\nParticipants in the organization with a role to improve the supply chain operations.\n• Those who influence the way the supply chain development.\n• Functions at tactical and operational levels who need to understand supply chain concepts. \nDuration:2 days \nCourse Outline\nDay 1\nModule 1: Total supply chain management\n• Concepts and building blocks of TSCM\n• Evolving trends and demands\n• Supply chain vision and diagnostics\n• Focal company in supply chain management\nWorkshop – Creating agile supply chains \nModule 2: Management capabilities for the supply chain\n• Customer-supplier management\n• Controllability\, flexibility and trade-offs\n• Order-qualifying versus order-winning attributes\n• Cause-and-effect of management style\n• Managing reverse logistics \nModule 3: Value\, value creation\, and supply chain management\n• Efficiency and responsiveness driven values\n• Value life cycle\n• Supply chain performance measures and systems\n• The impact of pricing\nWorkshop – Delivering value on the supply chain \nModule 4: Quality management in the supply chain\n• Is quality free? – dimensions of quality\n• Assignable vs common causes in SCM\n• Testing\, samples\, batching\, sequencing\n• Using SPC and 6-Sigma in SCM\n• Information quality \nModule 5; Product innovation on the supply chain\n• Impact of product innovation process on supply chain\n• Implementation strategies\n• Integration with SCM \nModule 6: Supply chain strategy I: Structural & Infrastructural\n• Aligning the supply chain strategy\n• Supply chain network design and optimization\n• Forecasting\, demand planning and risk assessment\n• Minimize mismatch between supply and demand\n• Supply chain financial performance management URL:https://nastglobal.com/event/supply-chain-management-public-training-2/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Banking & Procurement,Operation & Management,Warehouse ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230216T090000 DTEND;TZID=Asia/Shanghai:20230217T173000 DTSTAMP:20260626T004520 CREATED:20230120T155950Z LAST-MODIFIED:20230120T155950Z UID:7620-1676538000-1676655000@nastglobal.com SUMMARY:Effective Training Need Analysis (Public Training) DESCRIPTION:Training needs analysis is an essential process in any organization. A properly performed training needs analysis will ensure that staff receive the most relevant training and deliver an immediate positive impact on your organization. \nThrough the trainer’s expertise and practical knowledge\, you will be able to define the key concepts associated with training needs analysis and you will be able to: \n• Understand the relationship between training and the organization\n• Appreciate the three main training and development perspectives\n• Understand what are and what are not training needs\n• Detail the benefits and difficulties with training needs analysis\n• Perform a training needs analysis \nThis Training Program is designed for \nTrainers\, managers\, human resource development generalists\, and technical specialists who have input or make decisions about training. \nThe Learning Model\nThe trainer uses up-to-date training techniques and a variety of training methods\, to give all participants the best opportunities for learning\, including: \n• Class Session\n• Group Discussions\n• Simulations exercises\n• Case studies and Problem-Solving Exercises\n• Individual assignments\n• Templates and tools \nCourse Outline \nTraining and the Organization\n■ What is Training\n■ Knowledge\, Skills and Abilities \nTraining and Development Perspectives\n■ Fragmented Model\n■ Formalized Model\n■ Focused Model \nTraining Needs Analysis\n■ What is a Training Needs Analysis\n■ What are Training Needs \nNot Everything is a Training Need\n■ Training Needs\n■ Work Environment Needs\n■ Performance Needs\n■ Business Needs \nPerforming a Training Needs Analysis (using templates provided)\n■ SWOT Analysis\n■ Performance Gap Analysis\n■ Employee/Team Performance Gap Analysis\n■ Prioritizing Training Needs \n  URL:https://nastglobal.com/event/effective-training-need-analysis-public-training-2/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Human Resource ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20230209T080000 DTEND;TZID=Asia/Shanghai:20230210T170000 DTSTAMP:20260626T004520 CREATED:20230120T155519Z LAST-MODIFIED:20230120T155634Z UID:7617-1675929600-1676048400@nastglobal.com SUMMARY:Kursus Kepimpinan Dan Pengurusan Organisasi (Public Training) DESCRIPTION:Ini adalah satu program yang membuat peserta teruja serta mempunyai kepelbagaian aktiviti. Ia direka\nkhas untuk membantu pihak peserta meningkatkan keupayaan dan kemantapan skil kepimpinan\ndisamping mencari cara bimbingan yang kreatif. Program ini juga dibentuk supaya ciri-ciri kerja\nberpasukan dapat dimantapkan lagi dalam mencapai sasaran tugas. \nPROGRAMME OBJECTIVES\nDi akhir program ini\, para peserta akan dapat:\n1. Mengenalpasti dengan efektif tugas\, tanggung jawab serta fungsi sebagai seseorang pemimpin di bidang berbeza..\n2. Membuat anjakan paradigma dalam ketentuan sikap dulu\, kini dan masa hadapan.\n3. Memperbanyakkan skil berfikir menggunakan pemikiran kreatif.\n4. Memahami teknik menyelesaikan masalah dan menganalisa sebab kejadian.\n5. Mengenalpasti kaedah-kaedah efektif untuk menangani konflik diantara kakitangan\, jabatan dan seterusnya organisasi.\n6. Mempunyai cara yang berbeza untuk mengurus organisasi dengan baik\n7. Merancang dan mengurus strategi untuk bekerja sebagai satu pasukan. \nTRAINING METHODOLOGY\nProgram ini sangat interaktif dan memberi peluang kepada semua untuk bertukar-tukar pandangan dan\nmempelajari dari pengalaman peserta lain. Program ini juga termasuklah kes kajian\, permainan\, latihan\nperbincangan dan filem serta video latihan. \n  \nCourse Outline: \nMODULE 1 \nMEMBINA MENARA KERJAYA\n Setiap kumpulan akan diberi 1 set Paip Lego\n Anda dikehendaki membina sebuah menara Kerjaya dari Lego tersebut.\n Dan anda dikehendaki memberi beberapa cabaran yang dihadapi di dalam dunia pekerjaan anda.\n Tampal di Menara tersebut.\n Pembentangan dari ahli kumpulan \nMODULE 2 \nPENGURUSAN MASA YANG BIJAK DAN MEMPELAJARI MENGENAI PERSONALITI DIRI\n Apa itu Pengurusan Masa?\n Sumber-sumber Pengurusan Masa\n Ketahui masa anda\n Ketahui pencuri masa anda\n Matriks Masa \nMODULE 3 \nPEYELESAIAN MASALAH DAN PENAMBAHBAIKAN TUGASAN\n Sejauh mana anda dapat membuat strategi PDCA?\n Aplikasi PDCA dalam tugasan\n Hubung kait antara PDCA dan Matrix Masa\n Berikan 3 Faktor Pembelajaran dari Module ini. \nMODULE 4 \nTAHAP TUGASAN\, TANGGUNG JAWAB DAN SKIL MEMBUAT KEPUTUSAN\n7 GAYA KEPIMPINAN\n1. Kepimpinan Autocratic\n2. Kepimpinan Bureaucratic\n3. Kepimpinan Charismatic\n4. Kepimpinan Democratic\n5. Kepimpinan Laizze Fair\n6. Kepimpinan People-Oriented\n7. Kepimpinan Transactional \nKAEDAH MEMBUAT KEPUTUSAN\n SIX THINKING HATS\n1. Topi White\n2. To[I Red\n3. Topi Black\n4. Topi Yellow\n5. Topi Green\n6. Topi Blue \nMODULE 5 \nKEPIMPINAN YANG MANTAP – KOMUNIKASI YANG EFEKTIF DENGAN SEMUA PIHAK\n Kenapa kita memerlukan komunikasi yang berkesan?\n Apa yang dimaksudkan dengan komunikasi berkesan?\n Apakah pemahaman anda?\n Bentuk-bentuk komunikasi\n Proses komunikasi\n 3 V – Prinsip komunikasi\n Halangan dalam komunikasi\n Informational dan Relational (Nada) \nMODULE 6 \nTEKNIK PETA MINDA DALAM PERLAKSANAAN PROJEK\n➢ Mempelajari teknik membaca\, mencari ‘kata kunci’ dan menghasilkan peta minda\n➢ Mempelajari teknik membina peta minda dari mula hingga akhir dan bagaimana meningkatkan\nproses pembelajaran dan pengingatan.\n➢ Mempelajari cara melakar peta minda cepat-fikir yang boleh membantu di dalam pekerjaan.\nAktiviti – perlaksanaan projek jangkamasa 3 bulan \nMODULE 7 \nMEMBINA KEYAKINAN DIRI DAN SEMANGAT KERJA BERPASUKAN\nMENJULANG NAMA KUMPULAN\n Pengurusan Masa\n PDCA\n Skill komunikasi\n Kerjasama \n  URL:https://nastglobal.com/event/kursus-kepimpinan-dan-pengurusan-organisasi-public-training/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20221220T080000 DTEND;TZID=Asia/Shanghai:20221221T170000 DTSTAMP:20260626T004520 CREATED:20220822T163956Z LAST-MODIFIED:20220822T163956Z UID:7607-1671523200-1671642000@nastglobal.com SUMMARY:Kursus Strategik Perancangan Kewangan DESCRIPTION:PENGENALAN \nProgram ini akan memberi pencerahan dan asas dalam pengurusan kewangan kepada semua kakitangan kerana ia melibatkan DUIT. Dalam kursus ni juga kia akan didedahkan dengan jenis-jenis bank\, perbezaan bank-bank di Malaysia dan jenis produk yang ditawarkan. Selain itu\, kita dalam mengetahui bagaimana pengiraan pembiayaan/pinjaman dibuat. \n TUJUAN \nKhusus ini adalah program yang membantu dalam menguruskan kewangan dengan terbaik melalui proses yang telah ditetapkan. Dalam kursus ini juga\, akan memberi pendedahan bagaimana untuk mengira bayaran bulanan pembiayaan kereta\, kredit kad\, rumah\, rumah kedai\, kilang\, lori dan sebagainya. \n COURCE LEARNING OUTCOME (CLO) \n\nKenalpasti bank-bank di Malaysia\nProduk-produk yang ditawarkan di Malaysia\nBagaimana untuk mengira pembiayaan/pinjaman dengan teknik mudah\nBagaimana teknik bank dalam memproses pemohonan pembiayaan/ pinjaman – CCRIS & CTOS\n\nOBJEKTIF PROGRAM \n\nKenalpasti produk yang ditawarkan oleh bank\nDapat memilih bank yang terbaik\nDapat menguruskan kewangan dengan berkesan\nMembantu dalam mengira bayaran bulanan pembiayaan/pinjaman\nMengetahui bagaimana bank proses pemohonan pembiayaan – CCRIS & CTOS\n\n  PELAKSANAAN PROGRAM \nBerikut ada butir-butir pelaksanaan program ( 2 hari ) : \nNama Program            :  Strategik pengurusan Kewangan \nTema                            :  Urus DUIT \nMasa                            :   9 pagi – 5 petang \n  \n SASARAN PENYERTAAN \n  \nProgram ini sesuai untuk SEMUA KAKITANGAN  TERUTAMANYA PEMILIK DAN AKAUNTAN SYARIKAT kerana ia melibatkan DUIT. Setiap kakitangan berperanan dalam menguruskan kewangan syarikat dengan cara terbaik serta dapat membantu mereka dalam menguruskan kewangan pribadi. Jika tahu cara terbaik\, mereka dapat melakukan penjimatan kepada syarikat serta menyediakan maklumat yang tepat terutamanya bekaitan pengiraan pembiayaan/pinjaman bulanan. URL:https://nastglobal.com/event/kursus-strategik-perancangan-kewangan/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Accounts & Finance ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20221213T080000 DTEND;TZID=Asia/Shanghai:20221214T170000 DTSTAMP:20260626T004520 CREATED:20220822T163617Z LAST-MODIFIED:20220822T163617Z UID:7605-1670918400-1671037200@nastglobal.com SUMMARY:BUSINESS ENGLISH – Communication & Writing DESCRIPTION:Overview \nBusiness English course is specifically designed for students who use English in a professional setting and want to learn language that can help them achieve even greater success. With the course’s main focus on business communication\, you will gain all the essential skills to meet the challenges of using English in the business world. The class is taught at an intermediate level and students should have a level of intermediate English language proficiency and writing experience. Various aspects of business English will be covered\, including\, but not limited to measurements\, social language\, participation in meetings\, and presentations. Also in the course is an introduction to business letters – enquiries\, ordering\, confirmations\, etc. \nCourse Objective: \n\nLearn business English vocabulary and grammar through lessons on the latest topics in the business world\nImprove your speaking skills and pronunciation by taking part in classroom activities based on real business situations such as welcoming foreign clients and making telephone calls\nPractice giving business presentations and attending team meetings\nDevelop essential skills and techniques for the workplace such as presentations skills and negotiation techniques\n\nDuration: 2 Days \n  \nWho should attend: \n\nAdministrative Assistants\, Secretaries\, Support Staff\, Office Managers and executives\n\nTraining Methodology: \n\nClass room\nInteractive activities\nKnowledge Test\n\nCourse Outline: \n Introductions \n\n\n\nCourse outline and approach\nDescribing your role & responsibilities\nTypical & critical scenarios you use the target language in – key issues. \n\n\n\n\nMeetings\n\nChairing setting\, the agenda\, and controlling the conversation.\nParticipating\, turn-taking\, listening and taking notes\nBeing diplomatic\, agreeing and disagreeing\n\n\nBusiness Correspondence\n\nEmails – register\, style & standard phrasing\nNotes & Memos\nBusiness – specific language phrases \n\n\n\n\nTelephoning\n\nChecking & Clarifying information\nFinance – specific scenarios\nListening to different accents\, intonations \n\n\n\n\nMaking Presentation\n\nIntroducing a topic effectively\nLinking & sequencing ideas\nConcluding\nResponding to questions \n\n\n\n\nProcess Management\n\nDescribing processes\, cause and effect\nCritics & Recommendation\nQuality assurance \n\n\n\n\nReports\n\nSkim reading reports and news feeds\nHow to report information and ideas\nWriting reports – style\, conventions \n\n\n\n\nSocial English\n\n‘First five minutes’\nSpeed networking – ‘The Elevator Pitch’\nSmall talk\nBusiness conversations \n\n\n\n\nOther Areas of Language that will be covered\nCase Studies\nWriting effective proposals\nManaging teams\nCross-Cultural awareness\nDiscussing the wider economic picture.\n\n  \n  \n  URL:https://nastglobal.com/event/business-english-communication-writing/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Business,Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20221123T080000 DTEND;TZID=Asia/Shanghai:20221124T170000 DTSTAMP:20260626T004520 CREATED:20220822T162613Z LAST-MODIFIED:20220822T162613Z UID:7601-1669190400-1669309200@nastglobal.com SUMMARY:Digital Content Creation DESCRIPTION:Overview\nA new normal is the trends of what people are talking after the COVID pandemic. Most people prefer to meet via online than via face to face. It also has opened a new horizon for networking when going online not only expand the networking capability\, it also challenges\nthe conservative way of people communicating. \nZoom has been fast being the go-to choose in most communication around the world with all the connection of new normal to Zoom to be trends. However\, most people did not aware that digital content is not limited to only Zoom Platform. However\, Zoom have becoming the best platform to maximise content for leaders\, trainers\, teachers\, facilitators in the new norm. \n  \nThis program is design to bring participant to investigate possibilities of creating digital content while still having engaging\, informative experience maintained. \nLearning Objective\nUpon completing the 2-days course\, participants should be able to: \n1. Create content for virtual compatibility\n2. Using tools of engagement to maximize interaction.\n3. Improve the documentations to be more attractive and utilize online survey functionalities\n4. Intergrade Zoom with other platform for better engagement during meeting/training\n5. Maximizing virtual meeting / conference for better impact\n6. Making meeting fun and fruitful \nDuration: 2 days \nMethodologies: Face to Face or Virtual learning in two-way communication via Zoom/Microsoft Teams \nCourse Outline \nUnderstanding Virtual Meeting \n\nSetting a Meeting\nBranding with Class\nFeature and Limitation\n\nMaking Meeting Works \n\nAIDA framework\nUnderstand VAKAD\n6 Human Needs\n\nEngaging Tools \n\n100/100/100 rules\nThe Tools\nEngaging participants\n\nMaking it Fun \n\nZoom bombing\nPlaying Games with Zoom\nIntegration to engage\n\nConquering the Stage \n\nOffline to Online\nFlipchart\nUse of Camera and Screen\n\nAdvance Capabilities \n\nPrezi\nOBS (overview)\nAudio Clean Up\n\nBring it to Cloud \n\nUsing the Cloud\nCreating Content\nMaximise the Web\n\nCollaboration the New Norm \n\nAll for One\nGetting new Ideas\nWorld Café Solution\nPlatforms URL:https://nastglobal.com/event/digital-content-creation/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Business ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20221108T080000 DTEND;TZID=Asia/Shanghai:20221108T170000 DTSTAMP:20260626T004520 CREATED:20220822T161138Z LAST-MODIFIED:20220822T161138Z UID:7597-1667894400-1667926800@nastglobal.com SUMMARY:Effective Time Management DESCRIPTION:Overview\nManage time more effectively and work more efficiently with practical strategies and options. Essential\, but often overlooked\, skills to help you be more organized\, work efficiently\, increase productivity and save time. Improving time management is a core skill for anyone wishing to work efficiently and establish good habits. Implementing you action plan will help you reduce stress and enhance your productivity. \n  \nLearning Outcomes\nThrough the trainer’s expertise and practical knowledge\, you will be able to define the key concepts associated with time management and you will be able to:\n• Plan and prioritize each day’s activities in a more efficient\, productive manner\n• Overcome procrastination quickly and easily\n• Handle crises effectively and quickly\n• Organize your workspace and workflow to make better use of time\n• Delegate more efficiently\n• Use rituals to make your life run smoother\n• Plan meetings more appropriately and effectively \n  \nAudience:\nThis course will benefit anyone who would like to be more productive with their time. \nMethodology:\n• Class Session\n• Group Discussions\n• Simulations exercises\n• Case studies and Problem-Solving Exercises\n• Individual assignments\n• Templates and tools \n  \nDuration: 1-Day \n  \nCourse Outline \nAspects of Time Management\n• Planning & Goal Setting\n• Managing yourself\n• Dealing with other people\n• Your time\n• Getting Results \nFundamentals of Time Management\n• Focus is on time and resources\n• Pre-analysis of performance\n• Analysis of goals and objectives\n• Systemization of processes \nProductive Work\n• Busy vs. Productive\n• Indecision & Delay\n• Overwork\n• Urgency v’s Importance\n• Prioritization \nTime Management System\n• Functional\n• Portable\n• Intelligible URL:https://nastglobal.com/event/effective-time-management/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20221028T090000 DTEND;TZID=Asia/Shanghai:20221028T170000 DTSTAMP:20260626T004520 CREATED:20220815T174853Z LAST-MODIFIED:20220815T174853Z UID:7593-1666947600-1666976400@nastglobal.com SUMMARY:5s Improvement Training Course DESCRIPTION:Overview \n5S is the method of creating\, maintaining and improving a clean and orderly workplace in  Kuala Lumpur that exposes waste and errors. It helps identify unplanned levels of inventory\, inadequate work processes\, wasted time and inefficiencies in equipment and other tools.\n5S is a great place to start on your continuous improvement initiative\, because it promotes an action-oriented approach to change\, and allows everyone in the organization to get involved and provide input with improving their workplace. \nLearning Outcomes \n• Explain the origins of 5S methodology\n• Discuss the benefits of 5S principles\n• Identify opportunities for improvement using 5S principles\n• Introduce and embed 5S changes to the workplace for sustained improvement\n• Create routines using 5S principles\n• Learn techniques to avoid old habits \nTarget Participants\nProduction planning Quality assurance\, Productivity improvement\, Supervisors\, Officers\, Executives \nDuration: 1 Day \nCourse Outline \nOrigins of 5S\n• What is 5S?\n• Where did it come from?\n• The benefits of 5S \nPlanning for a 5S\n• Tips for Success\n• Issues and Concerns\n• Evaluating Your Initial Situations \nThe 5S Methodology Unpacked Sort (Seiri)\n• Clearing the work area\n• Determine what you need \nSet in Order (Seiso)\n• Designated locations\n• Design your workplace for efficiency \nShine (Seiton) Workplace Cleanliness\n• Spit and polish\n• Creating cleaning routines \nStandardize (Seiketsu)\n• Making it routine\n• Design systems to ensure new norms\n• The benefits of 5S \nSustain (Shitsuke)\n• Changing the future\n• Techniques to prevent old habits \n  \nWrapping Up\n• Words from the Wise\n• The benefits of 5S URL:https://nastglobal.com/event/5s-improvement-training-course/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20221017T090000 DTEND;TZID=Asia/Shanghai:20221018T170000 DTSTAMP:20260626T004520 CREATED:20220815T174401Z LAST-MODIFIED:20220815T174401Z UID:7591-1665997200-1666112400@nastglobal.com SUMMARY:Creative Problem Solving for Decision Making DESCRIPTION:Overview\nMuch of what business managers and supervisors do is solve problems and make decisions and they are likely to do it by reacting to the problems. Often\, when they encounter a new problem or decision they must make\, they react with a decision that seemed to work before.\nWhilst problem solving is of crucial importance to all businesses when products or processes fail\, such that corrective action can be taken to prevent further failures\, a potential problem can be predicted\, analysed and mitigation applied to proactively reduce the likelihood of\nproblems occurring.\nIn this two-day practical and experiential Creative Problem Solving For Decision Making course\, participants will be given both an organised approach to problem solving and decision making as well as a creative angle in viewing problems. Both Critical and Creative thinking\, which have become personal and corporate imperatives\, will help individuals forge a path from problems to solutions that are more dependent on logic\, reasoning and imagination. \nLearning Outcomes:\nUpon completion of this course\, participants will be able to:\n• Recognize the Psychology of Problem Solving\n• Define a Structured Problem-Solving Process\n• Understand Cause-Effect-Symptom-Problem Relationships in Problem Definition\n• Apply Cause-Effect Tools and Techniques and Develop Root-Cause Analysis\n• Apply Idea Generation Tools and Techniques in Formulating Creative Solutions\n• Apply Evaluative Tools and Techniques for Decision Making Process\n• Identify Strategic Considerations in Evaluating Risks and Implementing Solutions\nCourse Duration: 2 Days \nTarget Participants: Executives\, Senior Executive\, Assistant Managers\, Admins \nCourse Outline: \nBasics of Problem Identification\n• Psychology of Problem Solving\n• Understand the definition of a Problem and its characteristics\n• Problem solving process – DMAIC \nElements of Problem Identification\n• Relationship between Cause-Effect-Symptom-Problem (CESP)\n• Characteristics of problem statements\n• Validation process for problem statements\n• Applying guideline for clear problem statements \nApplying Root Cause Analysis\n• Purpose and impact of RCA\n• Review different RCA techniques\n• Finalizing root-cause through a funnelling process \nDeveloping Creative Solution Process\n• Differentiating divergent and convergent techniques\n• Applying tools and techniques for identifying creative solutions\n• Process to narrow down solutions \nEvaluating Solutions and Making Decisions\n• Applying tools and techniques for evaluating solutions\n• Finalize decisions with Decision Matrix \nStrategic Considerations in Implementing Decisions\n• Identify and review action plans\n• Develop and review follow up contingency actions\n• Formulate after action review process\n• Applying risk assessment in decision making URL:https://nastglobal.com/event/creative-problem-solving-for-decision-making/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Soft Skills ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20221004T090000 DTEND;TZID=Asia/Shanghai:20221005T170000 DTSTAMP:20260626T004520 CREATED:20220815T161850Z LAST-MODIFIED:20220822T160551Z UID:7577-1664874000-1664989200@nastglobal.com SUMMARY:Accounting & Finance For Non-Accounting Executives DESCRIPTION:Overview\nAccounting & Finance has always been recognized as a very key function in any organization and to all stakeholders. Information reports generated from these records can help managers to make a more informed and effective decisions to increase their organizational performance\, minimize corporate failure and better understanding of the various accounting & financial jargons and terms. \nObjectives and Learning Outcome \nTo enable the non-financial personnel to:\n➢ Achieve an understanding of Accounting Concepts\, Principles and Cycles.\n➢ Be able to read\, interpret and understand Financial reports.\n➢ Co-relate them to the health of the organization\n➢ Gain insight on Working Capital and day to Finance Management. \nDuration:2 Days \nMethodology:\n• Lectures\, group discussions and group assignments. \n• Calculator is required for this program \nCourse Outline \n1. Introduction\na. Introduction of Accounting\, finance and financial management.\nb. The role and need of accounting in business\nc. The Accounting Equation\nd. The economic value of activities of an organization \n2. Financial Accounting Function\na. Accounting Policies and Chart of Accounts\nb. Understand and comprehend the different components in Financial Reports:\ni. Manufacturing Account\nii. Trading and Profit and Loss Account (income Statement)\niii. Balance Sheet (Financial Position Statement)\niv. Cash Flow Statement\nv. Change in Equity Statement\nc. Cost Classifications\nd. Notional Expenses / Opportunity Cost\ne. Processing of transactions (day to day business activities) and books of accounts \n3. Management Accounting Function\na. Difference with Financial Accounting\, purpose and uses\nb. Types and methods of costing\, variance analysis\, breakeven point calculations\nc. Stock Valuation methods.\nd. Capital Investment Evaluation and Depreciation Methods\ne. Reading and Interpreting the financial statements using trend and ratios\, and its indication on the organization’s financial health.\nf. Monthly Management Accounting & Reporting format and content\, comparison and interpretation. \n4. Accountings Role in Management Context\na. Strategic Planning\, Annual Budget\, Quarterly Review\nb. Risk\, Control and Support Management to the operation. \n5. Company / Share Valuation and Goodwill Creation\na. NTA basis\nb. PE Ratio and earning multiples\nc. Super profit and Goodwill calculation\nd. Cash flow basis. \n6. Financial Management\na. Understand the relation between cash and profit\, prepayments\, accruals\, provisions\, goodwill\, etc.\nb. Equity\, short and long term financing and capital market instrument\nc. Financiers and Gearings\nd. Working Capital Management (operating cycle) and its impact on financing\ne. Self financing such as retained earnings\, dividend payments\, provisions\, etc. URL:https://nastglobal.com/event/accounting-finance-for-non-accounting-executives/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Accounts & Finance ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20220929T090000 DTEND;TZID=Asia/Shanghai:20220929T170000 DTSTAMP:20260626T004520 CREATED:20220815T171340Z LAST-MODIFIED:20220815T175008Z UID:7583-1664442000-1664470800@nastglobal.com SUMMARY:Microsoft Excel 2016/365-Intermediate DESCRIPTION:Program  Objective      \nThis course will enable participants to streamline repetitive tasks and display spreadsheet data in more visually effective ways. The target audience for this course are participants who desire to gain the skills necessary to manage worksheets\, sort and filter data\, creating charts and using Functions. In addition\, this course is suitable for those interested to step-up a level with existing knowledge of the basics of Excel\, including how to create\, edit\, format\, and print basic worksheets \n  \nPre-requisites \nParticipants should be familiar with using computers and have used a mouse and keyboard. Participants should be comfortable in the Windows environment and be able to use Windows to manage information on their computer \nTo get the most out of this course\, we recommend completion of one of the following courses\, or equivalent knowledge from another source: Windows 7 and above\, and Microsoft Excel 2016 Basic. \n  \nDelivery Method \nInstructor led\, group-paced\, classroom-delivery learning model with structured hands-on activities. \nDuration: 1 Day \nCOURSE Outline \nThe topics in this course are as follows: \nManaging Worksheets \n\nOrganizing Worksheets\nWorking with Multiple Worksheets\nFinding and Replacing Data\n\nFormat as Table \n\nUsing Quick Style\nRemoving Style from a Table\nDefining a Title\nUsing the Total Row Command\nRemoving Duplicates\nUsing a Slicer to View Table Data\nConverting a Table into a Range\n\nUsing Conditional Formatting \n\nApply a Specific Conditional Format\nApply Multiple Conditional Formatting Rules\nUse the Rules Manager to Apply Conditional Formats\n\nData Validation \n\nRestrict Cell Entries to Certain Data Types\nAllow Only Specific Values to Be Entered in Cells\nRemove Duplicate Rows from a Worksheet\n\nSorting Data \n\nSort Data on a Single Criterion\nSort Data on Multiple Criteria\nSort Data Using Cell Attributes\n\nFiltering Data \n\nUsing AutoFilter\nCreating a Custom AutoFilter\nFiltering Data Using Cell Attributes\n\nCreating Charts \n\nBuilding Charts\nFormatting a Chart with a Quick Style\nFormatting the Parts of a Chart Manually\nModifying a Chart\nUsing New Quick Analysis Tools\n\nUsing Functions \n\nDisplaying Dates and Times with Functions\nSummarizing Data with Functions\nUncovering Formula Errors URL:https://nastglobal.com/event/microsoft-excel-2016-365-intermediate/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:IT and Networking ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20220913T090000 DTEND;TZID=Asia/Shanghai:20220913T170000 DTSTAMP:20260626T004520 CREATED:20220815T162414Z LAST-MODIFIED:20220815T162414Z UID:7579-1663059600-1663088400@nastglobal.com SUMMARY:7 QC Tools Training DESCRIPTION:Overview \nThe need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem solving. The tools help to develop and sustain a strong customer focus and improve all processes by identifying rejects\, determining causes\, suggesting improvements\, and establishing tractability of each process. The 7 QC tools are fundamental for Continuous Improvement. This course will show the participants the basics of teamwork and problem solving and how the 7 QC Tools are used in problem solving. \nWho should attend?\nAll personnel / team members directly involved in continuous improvement / quality improvement initiatives from both the manufacturing and service (including banking and finance\, logistics\, healthcare\, government and public service) sectors \nTraining Objectives \nAt the end of 7 QC Tools training\, participants should be able to:\n• Understand the fundamental principles of problem-solving\n• Understand how to apply the 7 QC tools in the workplace\n• Comment critically on corrective actions raised as a result of applying the tools\n• Take ownership of applying 7 QC Tools as a corrective and preventive measure to avoid mistakes and improve product / service quality\n• Interpret and measure the effectiveness of implemented solutions \nValue added 7 QC Tools Training\nAccelerate learning with the expert faculty Lead Auditors and Principal Trainers from the Industry. 7 QC Tools Training Learning from the “Specialist Expert” has many advantages: – \n● It will drastically change the way of thinking and basic approach towards the\nManagement System Standards.\n● You would cherish & Benchmark our training for a very long time to come.\n● No fictitious case studies you cannot connect with.\n● Real time examples\, real time scenarios you can quickly relate to.\n● Complete Focus on your systems\, processes and line of businesses.\n● 100% involvement and engagement of the participants\n● Learn to make the ISO Standard sweat to: – \nA). Improve the profits.\nB). Reduce rework\, defects\, customer rejections\, wastage\, & cost of operation\nC). Enhance customer delight\nD). Reduce attrition of customers and employees\nE). Enhance confidence of all stakeholders \nDuration: 1 day \nCourse Outline\nProcedures for Problem Solving Using The 7 QC Tools\n– Making use of data to increase productivity\n– Applying the 7 QC Tools towards problem-solving\nThe Pareto Diagram\n– How to construct Pareto Diagrams\n– How to classify the defects and display using a Pareto Diagram\n– How to identify the problems in their order of severity\n– How to get a hand on the real problem from among many\nThe Fishbone Diagram (Cause & Effect Diagram)\n– How to construct Fishbone Diagram\n– How to generate all the probable causes for every defect\n– How to apply the Brainstorming Technique during problem solving meetings\n– How to search out and organize all possible factors\nProcess Flow Chart\n– How to construct a Process Flow Chart\n– Considerations for constructing process flow charts\n– How to interpret process flow charts\nCheck sheet\n– What is the best method to take down data simply?\n– How to prevent inspection slip-throughs\n– How to construct simple Check sheets for convenient usage in the workplace\nThe Histogram\n– How to know and predict occurrence of defects\n– How to construct a Histogram\n– How to interpret various shapes of a distribution diagram \nScatter Diagrams\n– Is there a way to find out a correlation between the cause and effect of a problem?\n– How to construct a Scatter Diagram\n– How to interpret the Scatter Diagrams \nControl Charts\n– Why do defects occur?\n– Is it due to dispersion?\n– How to plot these dispersions over a period of time to determine the probable cause of dispersion\n– How to interpret whether a process is stable or not URL:https://nastglobal.com/event/7-qc-tools-training/ LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia CATEGORIES:Operation & Management ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Shanghai:20220906T090000 DTEND;TZID=Asia/Shanghai:20220906T170000 DTSTAMP:20260626T004520 CREATED:20220629T172652Z LAST-MODIFIED:20220729T124157Z UID:7550-1662454800-1662483600@nastglobal.com SUMMARY:Customer Service Excellence-Public Training DESCRIPTION:Overview \nProviding great customer service is a solid business decision with lasting results. Customer service is a key part of the promise that your brand makes to a customer. It’s more than just providing answers. It’s helping customers even when they don’t know they need help. The implementation of excellent customer service will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. Having happy customers starts with having great customer service. In this Course\, we will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences. \nTarget Participants:  \n\nTeam Leaders\nManagers\nCustomer service specialist\nCall Centre Agents\n\nCourse Objectives: \n\nBuild a customer focused culture.\nDeliver better\, faster service and increase customer satisfaction.\nTry to view information from your customer’s shoes.\nRead body language & Verbal cues- Are you oversharing or undersharing?\nIncrease your credibility with customers—and your value to your organization\nManage stressful situations more effectively\nDevelop and improve internal service standards\n\nDuration: 1 Day\nMethodology \n\nPresentation\nGroup Activities\nCase Studies\n\nPublic Training (HRDCorp Claimable)\nDate: 6th September 2022\nLocation: Petaling Jaya\, Selangor\nEarly Bird: RM 1\,200 per pax*\nNormal Fee: RM 1\,300 per pax \n*Registration by 25th August 2022\nFor course registration\, please key in the info at https://forms.gle/m1nNUapa7SsQSnjz8 \nTel:+603-27262730\nWhatsapp:+6011-56580665\nEmail:info@nastglobal.com\n \n  URL:https://nastglobal.com/event/customer-service-excellence/ LOCATION:Kuala Lumpur CATEGORIES:Customer Service ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com END:VEVENT END:VCALENDAR