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X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
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TZID:Asia/Shanghai
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20221220T080000
DTEND;TZID=Asia/Shanghai:20221221T170000
DTSTAMP:20260626T021726
CREATED:20220822T163956Z
LAST-MODIFIED:20220822T163956Z
UID:7607-1671523200-1671642000@nastglobal.com
SUMMARY:Kursus  Strategik Perancangan Kewangan
DESCRIPTION:PENGENALAN \nProgram ini akan memberi pencerahan dan asas dalam pengurusan kewangan kepada semua kakitangan kerana ia melibatkan DUIT. Dalam kursus ni juga kia akan didedahkan dengan jenis-jenis bank\, perbezaan bank-bank di Malaysia dan jenis produk yang ditawarkan. Selain itu\, kita dalam mengetahui bagaimana pengiraan pembiayaan/pinjaman dibuat. \n TUJUAN \nKhusus ini adalah program yang membantu dalam menguruskan kewangan dengan terbaik melalui proses yang telah ditetapkan. Dalam kursus ini juga\, akan memberi pendedahan bagaimana untuk mengira bayaran bulanan pembiayaan kereta\, kredit kad\, rumah\, rumah kedai\, kilang\, lori dan sebagainya. \n COURCE LEARNING OUTCOME (CLO) \n\nKenalpasti bank-bank di Malaysia\nProduk-produk yang ditawarkan di Malaysia\nBagaimana untuk mengira pembiayaan/pinjaman dengan teknik mudah\nBagaimana teknik bank dalam memproses pemohonan pembiayaan/ pinjaman – CCRIS & CTOS\n\nOBJEKTIF PROGRAM \n\nKenalpasti produk yang ditawarkan oleh bank\nDapat memilih bank yang terbaik\nDapat menguruskan kewangan dengan berkesan\nMembantu dalam mengira bayaran bulanan pembiayaan/pinjaman\nMengetahui bagaimana bank proses pemohonan pembiayaan – CCRIS & CTOS\n\n  PELAKSANAAN PROGRAM \nBerikut ada butir-butir pelaksanaan program ( 2 hari ) : \nNama Program            :  Strategik pengurusan Kewangan \nTema                            :  Urus DUIT \nMasa                            :   9 pagi – 5 petang \n  \n SASARAN PENYERTAAN \n  \nProgram ini sesuai untuk SEMUA KAKITANGAN  TERUTAMANYA PEMILIK DAN AKAUNTAN SYARIKAT kerana ia melibatkan DUIT. Setiap kakitangan berperanan dalam menguruskan kewangan syarikat dengan cara terbaik serta dapat membantu mereka dalam menguruskan kewangan pribadi. Jika tahu cara terbaik\, mereka dapat melakukan penjimatan kepada syarikat serta menyediakan maklumat yang tepat terutamanya bekaitan pengiraan pembiayaan/pinjaman bulanan.
URL:https://nastglobal.com/event/kursus-strategik-perancangan-kewangan/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Accounts & Finance
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20221213T080000
DTEND;TZID=Asia/Shanghai:20221214T170000
DTSTAMP:20260626T021726
CREATED:20220822T163617Z
LAST-MODIFIED:20220822T163617Z
UID:7605-1670918400-1671037200@nastglobal.com
SUMMARY:BUSINESS ENGLISH – Communication & Writing
DESCRIPTION:Overview \nBusiness English course is specifically designed for students who use English in a professional setting and want to learn language that can help them achieve even greater success. With the course’s main focus on business communication\, you will gain all the essential skills to meet the challenges of using English in the business world. The class is taught at an intermediate level and students should have a level of intermediate English language proficiency and writing experience. Various aspects of business English will be covered\, including\, but not limited to measurements\, social language\, participation in meetings\, and presentations. Also in the course is an introduction to business letters – enquiries\, ordering\, confirmations\, etc. \nCourse Objective: \n\nLearn business English vocabulary and grammar through lessons on the latest topics in the business world\nImprove your speaking skills and pronunciation by taking part in classroom activities based on real business situations such as welcoming foreign clients and making telephone calls\nPractice giving business presentations and attending team meetings\nDevelop essential skills and techniques for the workplace such as presentations skills and negotiation techniques\n\nDuration: 2 Days \n  \nWho should attend: \n\nAdministrative Assistants\, Secretaries\, Support Staff\, Office Managers and executives\n\nTraining Methodology: \n\nClass room\nInteractive activities\nKnowledge Test\n\nCourse Outline: \n Introductions \n\n\n\nCourse outline and approach\nDescribing your role & responsibilities\nTypical & critical scenarios you use the target language in – key issues. \n\n\n\n\nMeetings\n\nChairing setting\, the agenda\, and controlling the conversation.\nParticipating\, turn-taking\, listening and taking notes\nBeing diplomatic\, agreeing and disagreeing\n\n\nBusiness Correspondence\n\nEmails – register\, style & standard phrasing\nNotes & Memos\nBusiness – specific language phrases \n\n\n\n\nTelephoning\n\nChecking & Clarifying information\nFinance – specific scenarios\nListening to different accents\, intonations \n\n\n\n\nMaking Presentation\n\nIntroducing a topic effectively\nLinking & sequencing ideas\nConcluding\nResponding to questions \n\n\n\n\nProcess Management\n\nDescribing processes\, cause and effect\nCritics & Recommendation\nQuality assurance \n\n\n\n\nReports\n\nSkim reading reports and news feeds\nHow to report information and ideas\nWriting reports – style\, conventions \n\n\n\n\nSocial English\n\n‘First five minutes’\nSpeed networking – ‘The Elevator Pitch’\nSmall talk\nBusiness conversations \n\n\n\n\nOther Areas of Language that will be covered\nCase Studies\nWriting effective proposals\nManaging teams\nCross-Cultural awareness\nDiscussing the wider economic picture.\n\n  \n  \n 
URL:https://nastglobal.com/event/business-english-communication-writing/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Business,Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20221123T080000
DTEND;TZID=Asia/Shanghai:20221124T170000
DTSTAMP:20260626T021726
CREATED:20220822T162613Z
LAST-MODIFIED:20220822T162613Z
UID:7601-1669190400-1669309200@nastglobal.com
SUMMARY:Digital Content Creation
DESCRIPTION:Overview\nA new normal is the trends of what people are talking after the COVID pandemic. Most people prefer to meet via online than via face to face. It also has opened a new horizon for networking when going online not only expand the networking capability\, it also challenges\nthe conservative way of people communicating. \nZoom has been fast being the go-to choose in most communication around the world with all the connection of new normal to Zoom to be trends. However\, most people did not aware that digital content is not limited to only Zoom Platform. However\, Zoom have becoming the best platform to maximise content for leaders\, trainers\, teachers\, facilitators in the new norm. \n  \nThis program is design to bring participant to investigate possibilities of creating digital content while still having engaging\, informative experience maintained. \nLearning Objective\nUpon completing the 2-days course\, participants should be able to: \n1. Create content for virtual compatibility\n2. Using tools of engagement to maximize interaction.\n3. Improve the documentations to be more attractive and utilize online survey functionalities\n4. Intergrade Zoom with other platform for better engagement during meeting/training\n5. Maximizing virtual meeting / conference for better impact\n6. Making meeting fun and fruitful \nDuration: 2 days \nMethodologies: Face to Face or Virtual learning in two-way communication via Zoom/Microsoft Teams \nCourse Outline \nUnderstanding Virtual Meeting \n\nSetting a Meeting\nBranding with Class\nFeature and Limitation\n\nMaking Meeting Works  \n\nAIDA framework\nUnderstand VAKAD\n6 Human Needs\n\nEngaging Tools  \n\n100/100/100 rules\nThe Tools\nEngaging participants\n\nMaking it Fun  \n\nZoom bombing\nPlaying Games with Zoom\nIntegration to engage\n\nConquering the Stage  \n\nOffline to Online\nFlipchart\nUse of Camera and Screen\n\nAdvance Capabilities \n\nPrezi\nOBS (overview)\nAudio Clean Up\n\nBring it to Cloud  \n\nUsing the Cloud\nCreating Content\nMaximise the Web\n\nCollaboration the New Norm  \n\nAll for One\nGetting new Ideas\nWorld Café Solution\nPlatforms
URL:https://nastglobal.com/event/digital-content-creation/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20221108T080000
DTEND;TZID=Asia/Shanghai:20221108T170000
DTSTAMP:20260626T021726
CREATED:20220822T161138Z
LAST-MODIFIED:20220822T161138Z
UID:7597-1667894400-1667926800@nastglobal.com
SUMMARY:Effective Time Management
DESCRIPTION:Overview\nManage time more effectively and work more efficiently with practical strategies and options. Essential\, but often overlooked\, skills to help you be more organized\, work efficiently\, increase productivity and save time. Improving time management is a core skill for anyone wishing to work efficiently and establish good habits. Implementing you action plan will help you reduce stress and enhance your productivity. \n  \nLearning Outcomes\nThrough the trainer’s expertise and practical knowledge\, you will be able to define the key concepts associated with time management and you will be able to:\n• Plan and prioritize each day’s activities in a more efficient\, productive manner\n• Overcome procrastination quickly and easily\n• Handle crises effectively and quickly\n• Organize your workspace and workflow to make better use of time\n• Delegate more efficiently\n• Use rituals to make your life run smoother\n• Plan meetings more appropriately and effectively \n  \nAudience:\nThis course will benefit anyone who would like to be more productive with their time. \nMethodology:\n• Class Session\n• Group Discussions\n• Simulations exercises\n• Case studies and Problem-Solving Exercises\n• Individual assignments\n• Templates and tools \n  \nDuration: 1-Day \n  \nCourse Outline \nAspects of Time Management\n• Planning & Goal Setting\n• Managing yourself\n• Dealing with other people\n• Your time\n• Getting Results \nFundamentals of Time Management\n• Focus is on time and resources\n• Pre-analysis of performance\n• Analysis of goals and objectives\n• Systemization of processes \nProductive Work\n• Busy vs. Productive\n• Indecision & Delay\n• Overwork\n• Urgency v’s Importance\n• Prioritization \nTime Management System\n• Functional\n• Portable\n• Intelligible
URL:https://nastglobal.com/event/effective-time-management/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20221028T090000
DTEND;TZID=Asia/Shanghai:20221028T170000
DTSTAMP:20260626T021726
CREATED:20220815T174853Z
LAST-MODIFIED:20220815T174853Z
UID:7593-1666947600-1666976400@nastglobal.com
SUMMARY:5s Improvement Training Course
DESCRIPTION:Overview \n5S is the method of creating\, maintaining and improving a clean and orderly workplace in  Kuala Lumpur that exposes waste and errors. It helps identify unplanned levels of inventory\, inadequate work processes\, wasted time and inefficiencies in equipment and other tools.\n5S is a great place to start on your continuous improvement initiative\, because it promotes an action-oriented approach to change\, and allows everyone in the organization to get involved and provide input with improving their workplace. \nLearning Outcomes \n• Explain the origins of 5S methodology\n• Discuss the benefits of 5S principles\n• Identify opportunities for improvement using 5S principles\n• Introduce and embed 5S changes to the workplace for sustained improvement\n• Create routines using 5S principles\n• Learn techniques to avoid old habits \nTarget Participants\nProduction planning Quality assurance\, Productivity improvement\, Supervisors\, Officers\, Executives \nDuration: 1 Day \nCourse Outline \nOrigins of 5S\n• What is 5S?\n• Where did it come from?\n• The benefits of 5S \nPlanning for a 5S\n• Tips for Success\n• Issues and Concerns\n• Evaluating Your Initial Situations \nThe 5S Methodology Unpacked Sort (Seiri)\n• Clearing the work area\n• Determine what you need \nSet in Order (Seiso)\n• Designated locations\n• Design your workplace for efficiency \nShine (Seiton) Workplace Cleanliness\n• Spit and polish\n• Creating cleaning routines \nStandardize (Seiketsu)\n• Making it routine\n• Design systems to ensure new norms\n• The benefits of 5S \nSustain (Shitsuke)\n• Changing the future\n• Techniques to prevent old habits \n  \nWrapping Up\n• Words from the Wise\n• The benefits of 5S
URL:https://nastglobal.com/event/5s-improvement-training-course/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20221017T090000
DTEND;TZID=Asia/Shanghai:20221018T170000
DTSTAMP:20260626T021726
CREATED:20220815T174401Z
LAST-MODIFIED:20220815T174401Z
UID:7591-1665997200-1666112400@nastglobal.com
SUMMARY:Creative Problem Solving for Decision Making
DESCRIPTION:Overview\nMuch of what business managers and supervisors do is solve problems and make decisions and they are likely to do it by reacting to the problems. Often\, when they encounter a new problem or decision they must make\, they react with a decision that seemed to work before.\nWhilst problem solving is of crucial importance to all businesses when products or processes fail\, such that corrective action can be taken to prevent further failures\, a potential problem can be predicted\, analysed and mitigation applied to proactively reduce the likelihood of\nproblems occurring.\nIn this two-day practical and experiential Creative Problem Solving For Decision Making course\, participants will be given both an organised approach to problem solving and decision making as well as a creative angle in viewing problems. Both Critical and Creative thinking\, which have become personal and corporate imperatives\, will help individuals forge a path from problems to solutions that are more dependent on logic\, reasoning and imagination. \nLearning Outcomes:\nUpon completion of this course\, participants will be able to:\n• Recognize the Psychology of Problem Solving\n• Define a Structured Problem-Solving Process\n• Understand Cause-Effect-Symptom-Problem Relationships in Problem Definition\n• Apply Cause-Effect Tools and Techniques and Develop Root-Cause Analysis\n• Apply Idea Generation Tools and Techniques in Formulating Creative Solutions\n• Apply Evaluative Tools and Techniques for Decision Making Process\n• Identify Strategic Considerations in Evaluating Risks and Implementing Solutions\nCourse Duration: 2 Days \nTarget Participants: Executives\, Senior Executive\, Assistant Managers\, Admins \nCourse Outline: \nBasics of Problem Identification\n• Psychology of Problem Solving\n• Understand the definition of a Problem and its characteristics\n• Problem solving process – DMAIC \nElements of Problem Identification\n• Relationship between Cause-Effect-Symptom-Problem (CESP)\n• Characteristics of problem statements\n• Validation process for problem statements\n• Applying guideline for clear problem statements \nApplying Root Cause Analysis\n• Purpose and impact of RCA\n• Review different RCA techniques\n• Finalizing root-cause through a funnelling process \nDeveloping Creative Solution Process\n• Differentiating divergent and convergent techniques\n• Applying tools and techniques for identifying creative solutions\n• Process to narrow down solutions \nEvaluating Solutions and Making Decisions\n• Applying tools and techniques for evaluating solutions\n• Finalize decisions with Decision Matrix \nStrategic Considerations in Implementing Decisions\n• Identify and review action plans\n• Develop and review follow up contingency actions\n• Formulate after action review process\n• Applying risk assessment in decision making
URL:https://nastglobal.com/event/creative-problem-solving-for-decision-making/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20221004T090000
DTEND;TZID=Asia/Shanghai:20221005T170000
DTSTAMP:20260626T021726
CREATED:20220815T161850Z
LAST-MODIFIED:20220822T160551Z
UID:7577-1664874000-1664989200@nastglobal.com
SUMMARY:Accounting & Finance For Non-Accounting Executives
DESCRIPTION:Overview\nAccounting & Finance has always been recognized as a very key function in any organization and to all stakeholders. Information reports generated from these records can help managers to make a more informed and effective decisions to increase their organizational performance\, minimize corporate failure and better understanding of the various accounting & financial jargons and terms. \nObjectives and Learning Outcome \nTo enable the non-financial personnel to:\n➢ Achieve an understanding of Accounting Concepts\, Principles and Cycles.\n➢ Be able to read\, interpret and understand Financial reports.\n➢ Co-relate them to the health of the organization\n➢ Gain insight on Working Capital and day to Finance Management. \nDuration:2 Days \nMethodology:\n• Lectures\, group discussions and group assignments. \n• Calculator is required for this program \nCourse Outline \n1. Introduction\na. Introduction of Accounting\, finance and financial management.\nb. The role and need of accounting in business\nc. The Accounting Equation\nd. The economic value of activities of an organization \n2. Financial Accounting Function\na. Accounting Policies and Chart of Accounts\nb. Understand and comprehend the different components in Financial Reports:\ni. Manufacturing Account\nii. Trading and Profit and Loss Account (income Statement)\niii. Balance Sheet (Financial Position Statement)\niv. Cash Flow Statement\nv. Change in Equity Statement\nc. Cost Classifications\nd. Notional Expenses / Opportunity Cost\ne. Processing of transactions (day to day business activities) and books of accounts \n3. Management Accounting Function\na. Difference with Financial Accounting\, purpose and uses\nb. Types and methods of costing\, variance analysis\, breakeven point calculations\nc. Stock Valuation methods.\nd. Capital Investment Evaluation and Depreciation Methods\ne. Reading and Interpreting the financial statements using trend and ratios\, and its indication on the organization’s financial health.\nf. Monthly Management Accounting & Reporting format and content\, comparison and interpretation. \n4. Accountings Role in Management Context\na. Strategic Planning\, Annual Budget\, Quarterly Review\nb. Risk\, Control and Support Management to the operation. \n5. Company / Share Valuation and Goodwill Creation\na. NTA basis\nb. PE Ratio and earning multiples\nc. Super profit and Goodwill calculation\nd. Cash flow basis. \n6. Financial Management\na. Understand the relation between cash and profit\, prepayments\, accruals\, provisions\, goodwill\, etc.\nb. Equity\, short and long term financing and capital market instrument\nc. Financiers and Gearings\nd. Working Capital Management (operating cycle) and its impact on financing\ne. Self financing such as retained earnings\, dividend payments\, provisions\, etc.
URL:https://nastglobal.com/event/accounting-finance-for-non-accounting-executives/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Accounts & Finance
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220929T090000
DTEND;TZID=Asia/Shanghai:20220929T170000
DTSTAMP:20260626T021726
CREATED:20220815T171340Z
LAST-MODIFIED:20220815T175008Z
UID:7583-1664442000-1664470800@nastglobal.com
SUMMARY:Microsoft Excel 2016/365-Intermediate
DESCRIPTION:Program  Objective       \nThis course will enable participants to streamline repetitive tasks and display spreadsheet data in more visually effective ways. The target audience for this course are participants who desire to gain the skills necessary to manage worksheets\, sort and filter data\, creating charts and using Functions. In addition\, this course is suitable for those interested to step-up a level with existing knowledge of the basics of Excel\, including how to create\, edit\, format\, and print basic worksheets \n  \nPre-requisites \nParticipants should be familiar with using computers and have used a mouse and keyboard. Participants should be comfortable in the Windows environment and be able to use Windows to manage information on their computer \nTo get the most out of this course\, we recommend completion of one of the following courses\, or equivalent knowledge from another source: Windows 7 and above\, and Microsoft Excel 2016 Basic. \n  \nDelivery Method \nInstructor led\, group-paced\, classroom-delivery learning model with structured hands-on activities. \nDuration: 1 Day \nCOURSE Outline \nThe topics in this course are as follows: \nManaging Worksheets \n\nOrganizing Worksheets\nWorking with Multiple Worksheets\nFinding and Replacing Data\n\nFormat as Table \n\nUsing Quick Style\nRemoving Style from a Table\nDefining a Title\nUsing the Total Row Command\nRemoving Duplicates\nUsing a Slicer to View Table Data\nConverting a Table into a Range\n\nUsing Conditional Formatting \n\nApply a Specific Conditional Format\nApply Multiple Conditional Formatting Rules\nUse the Rules Manager to Apply Conditional Formats\n\nData Validation \n\nRestrict Cell Entries to Certain Data Types\nAllow Only Specific Values to Be Entered in Cells\nRemove Duplicate Rows from a Worksheet\n\nSorting Data \n\nSort Data on a Single Criterion\nSort Data on Multiple Criteria\nSort Data Using Cell Attributes\n\nFiltering Data \n\nUsing AutoFilter\nCreating a Custom AutoFilter\nFiltering Data Using Cell Attributes\n\nCreating Charts \n\nBuilding Charts\nFormatting a Chart with a Quick Style\nFormatting the Parts of a Chart Manually\nModifying a Chart\nUsing New Quick Analysis Tools\n\nUsing Functions  \n\nDisplaying Dates and Times with Functions\nSummarizing Data with Functions\nUncovering Formula Errors
URL:https://nastglobal.com/event/microsoft-excel-2016-365-intermediate/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:IT and Networking
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220913T090000
DTEND;TZID=Asia/Shanghai:20220913T170000
DTSTAMP:20260626T021726
CREATED:20220815T162414Z
LAST-MODIFIED:20220815T162414Z
UID:7579-1663059600-1663088400@nastglobal.com
SUMMARY:7 QC Tools Training
DESCRIPTION:Overview \nThe need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem solving. The tools help to develop and sustain a strong customer focus and improve all processes by identifying rejects\, determining causes\, suggesting improvements\, and establishing tractability of each process. The 7 QC tools are fundamental for Continuous Improvement. This course will show the participants the basics of teamwork and problem solving and how the 7 QC Tools are used in problem solving. \nWho should attend?\nAll personnel / team members directly involved in continuous improvement / quality improvement initiatives from both the manufacturing and service (including banking and finance\, logistics\, healthcare\, government and public service) sectors \nTraining Objectives \nAt the end of 7 QC Tools training\, participants should be able to:\n• Understand the fundamental principles of problem-solving\n• Understand how to apply the 7 QC tools in the workplace\n• Comment critically on corrective actions raised as a result of applying the tools\n• Take ownership of applying 7 QC Tools as a corrective and preventive measure to avoid mistakes and improve product / service quality\n• Interpret and measure the effectiveness of implemented solutions \nValue added 7 QC Tools Training\nAccelerate learning with the expert faculty Lead Auditors and Principal Trainers from the Industry. 7 QC Tools Training Learning from the “Specialist Expert” has many advantages: – \n● It will drastically change the way of thinking and basic approach towards the\nManagement System Standards.\n● You would cherish & Benchmark our training for a very long time to come.\n● No fictitious case studies you cannot connect with.\n● Real time examples\, real time scenarios you can quickly relate to.\n● Complete Focus on your systems\, processes and line of businesses.\n● 100% involvement and engagement of the participants\n● Learn to make the ISO Standard sweat to: – \nA). Improve the profits.\nB). Reduce rework\, defects\, customer rejections\, wastage\, & cost of operation\nC). Enhance customer delight\nD). Reduce attrition of customers and employees\nE). Enhance confidence of all stakeholders \nDuration: 1 day \nCourse Outline\nProcedures for Problem Solving Using The 7 QC Tools\n– Making use of data to increase productivity\n– Applying the 7 QC Tools towards problem-solving\nThe Pareto Diagram\n– How to construct Pareto Diagrams\n– How to classify the defects and display using a Pareto Diagram\n– How to identify the problems in their order of severity\n– How to get a hand on the real problem from among many\nThe Fishbone Diagram (Cause & Effect Diagram)\n– How to construct Fishbone Diagram\n– How to generate all the probable causes for every defect\n– How to apply the Brainstorming Technique during problem solving meetings\n– How to search out and organize all possible factors\nProcess Flow Chart\n– How to construct a Process Flow Chart\n– Considerations for constructing process flow charts\n– How to interpret process flow charts\nCheck sheet\n– What is the best method to take down data simply?\n– How to prevent inspection slip-throughs\n– How to construct simple Check sheets for convenient usage in the workplace\nThe Histogram\n– How to know and predict occurrence of defects\n– How to construct a Histogram\n– How to interpret various shapes of a distribution diagram \nScatter Diagrams\n– Is there a way to find out a correlation between the cause and effect of a problem?\n– How to construct a Scatter Diagram\n– How to interpret the Scatter Diagrams \nControl Charts\n– Why do defects occur?\n– Is it due to dispersion?\n– How to plot these dispersions over a period of time to determine the probable cause of dispersion\n– How to interpret whether a process is stable or not
URL:https://nastglobal.com/event/7-qc-tools-training/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Operation & Management
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220906T090000
DTEND;TZID=Asia/Shanghai:20220906T170000
DTSTAMP:20260626T021726
CREATED:20220629T172652Z
LAST-MODIFIED:20220729T124157Z
UID:7550-1662454800-1662483600@nastglobal.com
SUMMARY:Customer Service Excellence-Public Training
DESCRIPTION:Overview \nProviding great customer service is a solid business decision with lasting results. Customer service is a key part of the promise that your brand makes to a customer. It’s more than just providing answers. It’s helping customers even when they don’t know they need help. The implementation of excellent customer service will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. Having happy customers starts with having great customer service. In this Course\, we will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences. \nTarget Participants:   \n\nTeam Leaders\nManagers\nCustomer service specialist\nCall Centre Agents\n\nCourse Objectives:  \n\nBuild a customer focused culture.\nDeliver better\, faster service and increase customer satisfaction.\nTry to view information from your customer’s shoes.\nRead body language & Verbal cues- Are you oversharing or undersharing?\nIncrease your credibility with customers—and your value to your organization\nManage stressful situations more effectively\nDevelop and improve internal service standards\n\nDuration: 1 Day\nMethodology \n\nPresentation\nGroup Activities\nCase Studies\n\nPublic Training (HRDCorp Claimable)\nDate: 6th September 2022\nLocation: Petaling Jaya\, Selangor\nEarly Bird: RM 1\,200 per pax*\nNormal Fee: RM 1\,300 per pax \n*Registration by 25th August 2022\nFor course registration\, please key in the info at https://forms.gle/m1nNUapa7SsQSnjz8 \nTel:+603-27262730\nWhatsapp:+6011-56580665\nEmail:info@nastglobal.com\n \n 
URL:https://nastglobal.com/event/customer-service-excellence/
LOCATION:Kuala Lumpur
CATEGORIES:Customer Service
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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DTSTART;TZID=Asia/Shanghai:20220825T090000
DTEND;TZID=Asia/Shanghai:20220826T170000
DTSTAMP:20260626T021726
CREATED:20220805T085429Z
LAST-MODIFIED:20220805T085746Z
UID:7560-1661418000-1661533200@nastglobal.com
SUMMARY:Conflict Resolution Skills Training For HR Managers
DESCRIPTION:Course Description and Objectives \nConflict is inevitable. It can present an opportunity when handled well\, and be a costly disaster when\nhandled poorly. Learn how you can resolve conflict situations early before they escalate into intractable\ndisputes using proven responses and techniques that work. This is a practical hands on training that will\nprovide a road map for conflict resolution in the workplace and beyond. \nCourse Objectives\nBy the end of this workshop\, participants will be able to:\n1. Identify conflict as an opportunity for clarity and learning\n2. Minimize the impact of perception on interpretations about motive\n3. Define conflict to recognize it early\n4. Recognize criticism\, blame\, defensiveness\, and stonewalling as warning signs\n5. Respond using an appropriate conflict handling strategy\n6. Demonstrate an ability to set a positive tone and to listen with the intention to understand\n7. Focus on underlying needs to generate potential solutions through brainstorming\n8. Consider both standards and alternatives to motivate the resolution of conflict\n9. Demonstrate an ability to resolve conflict for lasting resolution by managing a conflict resolution\nconversation \nDuration : 2 Days \n  \nCourse Outline \nModule 1: Introduction and Course Overview\nModule 2: Defining Conflict\nKnow how to define conflict and overcome assumptions when conflict arises. They will look at the affect\nconflict has within an organisation and identify positive and negative outcomes from conflict situations.\n-What is Conflict?\nModule 3: Types of Conflict\nIdentify different types of conflict and how they are manifested in thought and actions. They will identify\nthe root cause of conflict scenarios and recognise how to categorise them\, in order to overcome these\nsituations.\n– Inner Conflict\n– Group Conflict\n– Intergroup (or Structural) Conflict\nModule 4: Open Conflict vs Hidden Conflict\nModule 5: Conflict Resolution Style Questionnaire\nLearning outcomes:\nUse a questionnaire to classify concern for the organisation goals and people involved\, and learn when\nbest to implement the characteristics of each category.\n– The Questionnaire\n– Interpretation\n– Pros and Cons\nModule 6: Seven Steps to Ironing Things Out\nModule 7: Conflict and Its Resolution\nLearning outcomes:\nLook at several ways of visualising a situation\, then will follow a process to resolve the conflict\,\nidentifying the needs and assumptions of others\, and formulate a strategy for resolution.\n– Visualising Conflict\n– Conflict Resolution Process\n– A Strategy for Conflict Resolution\nModule 8: Facilitating Conflict\nLearning outcomes:\nSee how facilitation skills can help intervention and encourage a positive outcome from conflict. They\nwill recognise behaviours that can help and hinder progress and promote healthy debate.\n– Facilitation Overview\n– Managing Differences Collaboratively\n– Resolving the Issue\n– Practical Application \n  \nPublic Training (HRDCorp Claimable)\nDate: 25 and  26 August 2022\nLocation: Petaling Jaya\, Selangor\nFee: RM 1\,300 per pax \n*Registration by 12 August 2022\nFor course registration\, please key in the info at https://forms.gle/m1nNUapa7SsQSnjz8 \nTel:+603-27262730\nWhatsapp:+6011-56580665\nEmail:info@nastglobal.com
URL:https://nastglobal.com/event/conflict-resolution-skills-training-for-hr-managers/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Human Resource
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220818T090000
DTEND;TZID=Asia/Shanghai:20220818T170000
DTSTAMP:20260626T021726
CREATED:20220815T161143Z
LAST-MODIFIED:20220815T161236Z
UID:7575-1660813200-1660842000@nastglobal.com
SUMMARY:Warehousing Operations & Management
DESCRIPTION:  \nIntroduction \nThe workshop has been specifically designed to develop the competency of personnel in the warehouse\, inventory and logistics function of an organization by improving their skills\, knowledge and understanding. Productive management of the warehousing and inventory control function is essential to the dynamics support of an organization’s operation\, they are vital to provide excellent customer service. \n  \nObjectives & Goals of the workshop \n\nEffective manage warehouse operations\nAchieve maximum performance in inventory management\nHow to eliminate waste in processes and stock\nImprove the stock control of spares\nLearn to improve performance in the store function\nConsider the importance of dynamics supply chain management\nDevelop their skills in managing store and inventory personnel\nMaster techniques for dealing with operational challenges\n\nTarget Audience \n\nStock\, Warehouse & Logistics Professionals\nNon-warehouse staff who need to gain an awareness of the issues and key driver of stock control operations\n\nMethodology \n\nHighly interactive adult learning techniques to ensure maximum understanding\nGroup exercises & Case study\nReal Life templates on Warehousing & Inventory will be provided as compliments (in MS Excel)\nProgram Manual\nTraining Videos\n\nCourse Outline \n\nFunctions of a modern warehouse\nWhere warehouses fit in the supply chain\nStreamlining the flow of material\nUtilizing warehouse management systems\nMeasuring warehouse performance\nEffective utilization of bar coding\nEmploying the latest technology\nReceiving Options\nStorage Options\nPicking/Assembly Options\nDispatching Options\nLayout Options\nUsing the floor and the height space\nOrganizing for flow\nOperational timings and planning\nThe function of stock and spares\nUtilizing consignment inventory\nMoving to supplier managed inventory\nLessons from the Japanese – just in time inventory\nReducing excess and obsolete inventory\nMeasuring inventory management performance\n\n 
URL:https://nastglobal.com/event/warehousing-operations-management/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Warehouse
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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