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X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
X-ORIGINAL-URL:https://nastglobal.com
X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd.
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TZID:Asia/Shanghai
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220913T090000
DTEND;TZID=Asia/Shanghai:20220913T170000
DTSTAMP:20260626T021545
CREATED:20220815T162414Z
LAST-MODIFIED:20220815T162414Z
UID:7579-1663059600-1663088400@nastglobal.com
SUMMARY:7 QC Tools Training
DESCRIPTION:Overview \nThe need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem solving. The tools help to develop and sustain a strong customer focus and improve all processes by identifying rejects\, determining causes\, suggesting improvements\, and establishing tractability of each process. The 7 QC tools are fundamental for Continuous Improvement. This course will show the participants the basics of teamwork and problem solving and how the 7 QC Tools are used in problem solving. \nWho should attend?\nAll personnel / team members directly involved in continuous improvement / quality improvement initiatives from both the manufacturing and service (including banking and finance\, logistics\, healthcare\, government and public service) sectors \nTraining Objectives \nAt the end of 7 QC Tools training\, participants should be able to:\n• Understand the fundamental principles of problem-solving\n• Understand how to apply the 7 QC tools in the workplace\n• Comment critically on corrective actions raised as a result of applying the tools\n• Take ownership of applying 7 QC Tools as a corrective and preventive measure to avoid mistakes and improve product / service quality\n• Interpret and measure the effectiveness of implemented solutions \nValue added 7 QC Tools Training\nAccelerate learning with the expert faculty Lead Auditors and Principal Trainers from the Industry. 7 QC Tools Training Learning from the “Specialist Expert” has many advantages: – \n● It will drastically change the way of thinking and basic approach towards the\nManagement System Standards.\n● You would cherish & Benchmark our training for a very long time to come.\n● No fictitious case studies you cannot connect with.\n● Real time examples\, real time scenarios you can quickly relate to.\n● Complete Focus on your systems\, processes and line of businesses.\n● 100% involvement and engagement of the participants\n● Learn to make the ISO Standard sweat to: – \nA). Improve the profits.\nB). Reduce rework\, defects\, customer rejections\, wastage\, & cost of operation\nC). Enhance customer delight\nD). Reduce attrition of customers and employees\nE). Enhance confidence of all stakeholders \nDuration: 1 day \nCourse Outline\nProcedures for Problem Solving Using The 7 QC Tools\n– Making use of data to increase productivity\n– Applying the 7 QC Tools towards problem-solving\nThe Pareto Diagram\n– How to construct Pareto Diagrams\n– How to classify the defects and display using a Pareto Diagram\n– How to identify the problems in their order of severity\n– How to get a hand on the real problem from among many\nThe Fishbone Diagram (Cause & Effect Diagram)\n– How to construct Fishbone Diagram\n– How to generate all the probable causes for every defect\n– How to apply the Brainstorming Technique during problem solving meetings\n– How to search out and organize all possible factors\nProcess Flow Chart\n– How to construct a Process Flow Chart\n– Considerations for constructing process flow charts\n– How to interpret process flow charts\nCheck sheet\n– What is the best method to take down data simply?\n– How to prevent inspection slip-throughs\n– How to construct simple Check sheets for convenient usage in the workplace\nThe Histogram\n– How to know and predict occurrence of defects\n– How to construct a Histogram\n– How to interpret various shapes of a distribution diagram \nScatter Diagrams\n– Is there a way to find out a correlation between the cause and effect of a problem?\n– How to construct a Scatter Diagram\n– How to interpret the Scatter Diagrams \nControl Charts\n– Why do defects occur?\n– Is it due to dispersion?\n– How to plot these dispersions over a period of time to determine the probable cause of dispersion\n– How to interpret whether a process is stable or not
URL:https://nastglobal.com/event/7-qc-tools-training/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Operation & Management
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220906T090000
DTEND;TZID=Asia/Shanghai:20220906T170000
DTSTAMP:20260626T021545
CREATED:20220629T172652Z
LAST-MODIFIED:20220729T124157Z
UID:7550-1662454800-1662483600@nastglobal.com
SUMMARY:Customer Service Excellence-Public Training
DESCRIPTION:Overview \nProviding great customer service is a solid business decision with lasting results. Customer service is a key part of the promise that your brand makes to a customer. It’s more than just providing answers. It’s helping customers even when they don’t know they need help. The implementation of excellent customer service will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. Having happy customers starts with having great customer service. In this Course\, we will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences. \nTarget Participants:   \n\nTeam Leaders\nManagers\nCustomer service specialist\nCall Centre Agents\n\nCourse Objectives:  \n\nBuild a customer focused culture.\nDeliver better\, faster service and increase customer satisfaction.\nTry to view information from your customer’s shoes.\nRead body language & Verbal cues- Are you oversharing or undersharing?\nIncrease your credibility with customers—and your value to your organization\nManage stressful situations more effectively\nDevelop and improve internal service standards\n\nDuration: 1 Day\nMethodology \n\nPresentation\nGroup Activities\nCase Studies\n\nPublic Training (HRDCorp Claimable)\nDate: 6th September 2022\nLocation: Petaling Jaya\, Selangor\nEarly Bird: RM 1\,200 per pax*\nNormal Fee: RM 1\,300 per pax \n*Registration by 25th August 2022\nFor course registration\, please key in the info at https://forms.gle/m1nNUapa7SsQSnjz8 \nTel:+603-27262730\nWhatsapp:+6011-56580665\nEmail:info@nastglobal.com\n \n 
URL:https://nastglobal.com/event/customer-service-excellence/
LOCATION:Kuala Lumpur
CATEGORIES:Customer Service
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220825T090000
DTEND;TZID=Asia/Shanghai:20220826T170000
DTSTAMP:20260626T021545
CREATED:20220805T085429Z
LAST-MODIFIED:20220805T085746Z
UID:7560-1661418000-1661533200@nastglobal.com
SUMMARY:Conflict Resolution Skills Training For HR Managers
DESCRIPTION:Course Description and Objectives \nConflict is inevitable. It can present an opportunity when handled well\, and be a costly disaster when\nhandled poorly. Learn how you can resolve conflict situations early before they escalate into intractable\ndisputes using proven responses and techniques that work. This is a practical hands on training that will\nprovide a road map for conflict resolution in the workplace and beyond. \nCourse Objectives\nBy the end of this workshop\, participants will be able to:\n1. Identify conflict as an opportunity for clarity and learning\n2. Minimize the impact of perception on interpretations about motive\n3. Define conflict to recognize it early\n4. Recognize criticism\, blame\, defensiveness\, and stonewalling as warning signs\n5. Respond using an appropriate conflict handling strategy\n6. Demonstrate an ability to set a positive tone and to listen with the intention to understand\n7. Focus on underlying needs to generate potential solutions through brainstorming\n8. Consider both standards and alternatives to motivate the resolution of conflict\n9. Demonstrate an ability to resolve conflict for lasting resolution by managing a conflict resolution\nconversation \nDuration : 2 Days \n  \nCourse Outline \nModule 1: Introduction and Course Overview\nModule 2: Defining Conflict\nKnow how to define conflict and overcome assumptions when conflict arises. They will look at the affect\nconflict has within an organisation and identify positive and negative outcomes from conflict situations.\n-What is Conflict?\nModule 3: Types of Conflict\nIdentify different types of conflict and how they are manifested in thought and actions. They will identify\nthe root cause of conflict scenarios and recognise how to categorise them\, in order to overcome these\nsituations.\n– Inner Conflict\n– Group Conflict\n– Intergroup (or Structural) Conflict\nModule 4: Open Conflict vs Hidden Conflict\nModule 5: Conflict Resolution Style Questionnaire\nLearning outcomes:\nUse a questionnaire to classify concern for the organisation goals and people involved\, and learn when\nbest to implement the characteristics of each category.\n– The Questionnaire\n– Interpretation\n– Pros and Cons\nModule 6: Seven Steps to Ironing Things Out\nModule 7: Conflict and Its Resolution\nLearning outcomes:\nLook at several ways of visualising a situation\, then will follow a process to resolve the conflict\,\nidentifying the needs and assumptions of others\, and formulate a strategy for resolution.\n– Visualising Conflict\n– Conflict Resolution Process\n– A Strategy for Conflict Resolution\nModule 8: Facilitating Conflict\nLearning outcomes:\nSee how facilitation skills can help intervention and encourage a positive outcome from conflict. They\nwill recognise behaviours that can help and hinder progress and promote healthy debate.\n– Facilitation Overview\n– Managing Differences Collaboratively\n– Resolving the Issue\n– Practical Application \n  \nPublic Training (HRDCorp Claimable)\nDate: 25 and  26 August 2022\nLocation: Petaling Jaya\, Selangor\nFee: RM 1\,300 per pax \n*Registration by 12 August 2022\nFor course registration\, please key in the info at https://forms.gle/m1nNUapa7SsQSnjz8 \nTel:+603-27262730\nWhatsapp:+6011-56580665\nEmail:info@nastglobal.com
URL:https://nastglobal.com/event/conflict-resolution-skills-training-for-hr-managers/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Human Resource
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220818T090000
DTEND;TZID=Asia/Shanghai:20220818T170000
DTSTAMP:20260626T021545
CREATED:20220815T161143Z
LAST-MODIFIED:20220815T161236Z
UID:7575-1660813200-1660842000@nastglobal.com
SUMMARY:Warehousing Operations & Management
DESCRIPTION:  \nIntroduction \nThe workshop has been specifically designed to develop the competency of personnel in the warehouse\, inventory and logistics function of an organization by improving their skills\, knowledge and understanding. Productive management of the warehousing and inventory control function is essential to the dynamics support of an organization’s operation\, they are vital to provide excellent customer service. \n  \nObjectives & Goals of the workshop \n\nEffective manage warehouse operations\nAchieve maximum performance in inventory management\nHow to eliminate waste in processes and stock\nImprove the stock control of spares\nLearn to improve performance in the store function\nConsider the importance of dynamics supply chain management\nDevelop their skills in managing store and inventory personnel\nMaster techniques for dealing with operational challenges\n\nTarget Audience \n\nStock\, Warehouse & Logistics Professionals\nNon-warehouse staff who need to gain an awareness of the issues and key driver of stock control operations\n\nMethodology \n\nHighly interactive adult learning techniques to ensure maximum understanding\nGroup exercises & Case study\nReal Life templates on Warehousing & Inventory will be provided as compliments (in MS Excel)\nProgram Manual\nTraining Videos\n\nCourse Outline \n\nFunctions of a modern warehouse\nWhere warehouses fit in the supply chain\nStreamlining the flow of material\nUtilizing warehouse management systems\nMeasuring warehouse performance\nEffective utilization of bar coding\nEmploying the latest technology\nReceiving Options\nStorage Options\nPicking/Assembly Options\nDispatching Options\nLayout Options\nUsing the floor and the height space\nOrganizing for flow\nOperational timings and planning\nThe function of stock and spares\nUtilizing consignment inventory\nMoving to supplier managed inventory\nLessons from the Japanese – just in time inventory\nReducing excess and obsolete inventory\nMeasuring inventory management performance\n\n 
URL:https://nastglobal.com/event/warehousing-operations-management/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Warehouse
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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