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X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
X-ORIGINAL-URL:https://nastglobal.com
X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd.
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TZID:Asia/Shanghai
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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20220906T090000
DTEND;TZID=Asia/Shanghai:20220906T170000
DTSTAMP:20260804T092537
CREATED:20220629T172652Z
LAST-MODIFIED:20220729T124157Z
UID:7550-1662454800-1662483600@nastglobal.com
SUMMARY:Customer Service Excellence-Public Training
DESCRIPTION:Overview \nProviding great customer service is a solid business decision with lasting results. Customer service is a key part of the promise that your brand makes to a customer. It’s more than just providing answers. It’s helping customers even when they don’t know they need help. The implementation of excellent customer service will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. Having happy customers starts with having great customer service. In this Course\, we will learn the core practices and skills that successful businesses employ to consistently deliver world-class customer service experiences. \nTarget Participants:   \n\nTeam Leaders\nManagers\nCustomer service specialist\nCall Centre Agents\n\nCourse Objectives:  \n\nBuild a customer focused culture.\nDeliver better\, faster service and increase customer satisfaction.\nTry to view information from your customer’s shoes.\nRead body language & Verbal cues- Are you oversharing or undersharing?\nIncrease your credibility with customers—and your value to your organization\nManage stressful situations more effectively\nDevelop and improve internal service standards\n\nDuration: 1 Day\nMethodology \n\nPresentation\nGroup Activities\nCase Studies\n\nPublic Training (HRDCorp Claimable)\nDate: 6th September 2022\nLocation: Petaling Jaya\, Selangor\nEarly Bird: RM 1\,200 per pax*\nNormal Fee: RM 1\,300 per pax \n*Registration by 25th August 2022\nFor course registration\, please key in the info at https://forms.gle/m1nNUapa7SsQSnjz8 \nTel:+603-27262730\nWhatsapp:+6011-56580665\nEmail:info@nastglobal.com\n \n 
URL:https://nastglobal.com/event/customer-service-excellence/
CATEGORIES:Customer Service
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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DTSTART;TZID=Asia/Shanghai:20220913T090000
DTEND;TZID=Asia/Shanghai:20220913T170000
DTSTAMP:20260804T092537
CREATED:20220815T162414Z
LAST-MODIFIED:20220815T162414Z
UID:7579-1663059600-1663088400@nastglobal.com
SUMMARY:7 QC Tools Training
DESCRIPTION:Overview \nThe need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem solving. The tools help to develop and sustain a strong customer focus and improve all processes by identifying rejects\, determining causes\, suggesting improvements\, and establishing tractability of each process. The 7 QC tools are fundamental for Continuous Improvement. This course will show the participants the basics of teamwork and problem solving and how the 7 QC Tools are used in problem solving. \nWho should attend?\nAll personnel / team members directly involved in continuous improvement / quality improvement initiatives from both the manufacturing and service (including banking and finance\, logistics\, healthcare\, government and public service) sectors \nTraining Objectives \nAt the end of 7 QC Tools training\, participants should be able to:\n• Understand the fundamental principles of problem-solving\n• Understand how to apply the 7 QC tools in the workplace\n• Comment critically on corrective actions raised as a result of applying the tools\n• Take ownership of applying 7 QC Tools as a corrective and preventive measure to avoid mistakes and improve product / service quality\n• Interpret and measure the effectiveness of implemented solutions \nValue added 7 QC Tools Training\nAccelerate learning with the expert faculty Lead Auditors and Principal Trainers from the Industry. 7 QC Tools Training Learning from the “Specialist Expert” has many advantages: – \n● It will drastically change the way of thinking and basic approach towards the\nManagement System Standards.\n● You would cherish & Benchmark our training for a very long time to come.\n● No fictitious case studies you cannot connect with.\n● Real time examples\, real time scenarios you can quickly relate to.\n● Complete Focus on your systems\, processes and line of businesses.\n● 100% involvement and engagement of the participants\n● Learn to make the ISO Standard sweat to: – \nA). Improve the profits.\nB). Reduce rework\, defects\, customer rejections\, wastage\, & cost of operation\nC). Enhance customer delight\nD). Reduce attrition of customers and employees\nE). Enhance confidence of all stakeholders \nDuration: 1 day \nCourse Outline\nProcedures for Problem Solving Using The 7 QC Tools\n– Making use of data to increase productivity\n– Applying the 7 QC Tools towards problem-solving\nThe Pareto Diagram\n– How to construct Pareto Diagrams\n– How to classify the defects and display using a Pareto Diagram\n– How to identify the problems in their order of severity\n– How to get a hand on the real problem from among many\nThe Fishbone Diagram (Cause & Effect Diagram)\n– How to construct Fishbone Diagram\n– How to generate all the probable causes for every defect\n– How to apply the Brainstorming Technique during problem solving meetings\n– How to search out and organize all possible factors\nProcess Flow Chart\n– How to construct a Process Flow Chart\n– Considerations for constructing process flow charts\n– How to interpret process flow charts\nCheck sheet\n– What is the best method to take down data simply?\n– How to prevent inspection slip-throughs\n– How to construct simple Check sheets for convenient usage in the workplace\nThe Histogram\n– How to know and predict occurrence of defects\n– How to construct a Histogram\n– How to interpret various shapes of a distribution diagram \nScatter Diagrams\n– Is there a way to find out a correlation between the cause and effect of a problem?\n– How to construct a Scatter Diagram\n– How to interpret the Scatter Diagrams \nControl Charts\n– Why do defects occur?\n– Is it due to dispersion?\n– How to plot these dispersions over a period of time to determine the probable cause of dispersion\n– How to interpret whether a process is stable or not
URL:https://nastglobal.com/event/7-qc-tools-training/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Operation & Management
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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DTSTART;TZID=Asia/Shanghai:20220929T090000
DTEND;TZID=Asia/Shanghai:20220929T170000
DTSTAMP:20260804T092537
CREATED:20220815T171340Z
LAST-MODIFIED:20220815T175008Z
UID:7583-1664442000-1664470800@nastglobal.com
SUMMARY:Microsoft Excel 2016/365-Intermediate
DESCRIPTION:Program  Objective       \nThis course will enable participants to streamline repetitive tasks and display spreadsheet data in more visually effective ways. The target audience for this course are participants who desire to gain the skills necessary to manage worksheets\, sort and filter data\, creating charts and using Functions. In addition\, this course is suitable for those interested to step-up a level with existing knowledge of the basics of Excel\, including how to create\, edit\, format\, and print basic worksheets \n  \nPre-requisites \nParticipants should be familiar with using computers and have used a mouse and keyboard. Participants should be comfortable in the Windows environment and be able to use Windows to manage information on their computer \nTo get the most out of this course\, we recommend completion of one of the following courses\, or equivalent knowledge from another source: Windows 7 and above\, and Microsoft Excel 2016 Basic. \n  \nDelivery Method \nInstructor led\, group-paced\, classroom-delivery learning model with structured hands-on activities. \nDuration: 1 Day \nCOURSE Outline \nThe topics in this course are as follows: \nManaging Worksheets \n\nOrganizing Worksheets\nWorking with Multiple Worksheets\nFinding and Replacing Data\n\nFormat as Table \n\nUsing Quick Style\nRemoving Style from a Table\nDefining a Title\nUsing the Total Row Command\nRemoving Duplicates\nUsing a Slicer to View Table Data\nConverting a Table into a Range\n\nUsing Conditional Formatting \n\nApply a Specific Conditional Format\nApply Multiple Conditional Formatting Rules\nUse the Rules Manager to Apply Conditional Formats\n\nData Validation \n\nRestrict Cell Entries to Certain Data Types\nAllow Only Specific Values to Be Entered in Cells\nRemove Duplicate Rows from a Worksheet\n\nSorting Data \n\nSort Data on a Single Criterion\nSort Data on Multiple Criteria\nSort Data Using Cell Attributes\n\nFiltering Data \n\nUsing AutoFilter\nCreating a Custom AutoFilter\nFiltering Data Using Cell Attributes\n\nCreating Charts \n\nBuilding Charts\nFormatting a Chart with a Quick Style\nFormatting the Parts of a Chart Manually\nModifying a Chart\nUsing New Quick Analysis Tools\n\nUsing Functions  \n\nDisplaying Dates and Times with Functions\nSummarizing Data with Functions\nUncovering Formula Errors
URL:https://nastglobal.com/event/microsoft-excel-2016-365-intermediate/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:IT and Networking
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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