BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//NAST Training & Consultancy Sdn. Bhd. - ECPv5.14.2.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
X-ORIGINAL-URL:https://nastglobal.com
X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd.
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Asia/Shanghai
BEGIN:STANDARD
TZOFFSETFROM:+0800
TZOFFSETTO:+0800
TZNAME:CST
DTSTART:20230101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20230608T090000
DTEND;TZID=Asia/Shanghai:20230608T173000
DTSTAMP:20260622T231508
CREATED:20230121T035107Z
LAST-MODIFIED:20230121T035107Z
UID:7634-1686214800-1686245400@nastglobal.com
SUMMARY:Emotional Intelligence (EQ) (Public Training)
DESCRIPTION:Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours\, moods and impulses and manage them in a positive way. So instead of over-reacting and over-compensating when things don’t go as planned\, you are much better equipped to understand the effects your emotions are having on you at any given moment. In this course\, you’ll learn skills like how to interpret and manage your emotions and\nbalance your optimism and pessimism\, using coping methods and relaxation techniques\, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home. This newly found emotional “awareness” allows you to communicate more effectively\,\nsucceed at work and achieve your career and personal goals in a shorter amount of time. \nCourse Objectives\nHealthy Emotions + Clear Thinking + Appropriate Action = High EQ\n• Emotional intelligence is a skill. And like any other skill\, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly without being controlled by your underlying emotions. \n• This one-day training course is useful for anyone who leads or works with other people\, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management\, self-awareness\, self-regulation\, self-motivation and empathy\, and it also includes a review of your interpersonal skills. \n• You will learn to develop and implement these competencies to enhance your relationships in work and life by increasing your understanding of social and emotional behaviours\, and learning how to adapt and manage your responses to particular situations. \nCourse Outcomes\nAfter completing this course participants will have learned how to:\n• Define Emotional Intelligence (EQ)\n• Identify the benefits of having higher emotional intelligence\n• Learn the four core skills required to practice emotional intelligence\n• Define and practice self-management\, self-awareness\, self-regulation\, self-motivation and empathy\n• Successfully communicate with others in a non-verbal manner\n• Verbally communicate with others with emotional awareness\n• Interpret and manage your emotions in any situation\n• Master tools to regulate and gain control of your own emotions\n• Articulate your emotions using the right verbal and non-verbal language\n• Balance optimism and pessimism for best outcomes\n• Effectively impact others emotional experiences\n• Relate emotional intelligence to workplace situations\n• Implement these concepts and techniques in the workplace \nMethodology: Activities\, Role Play\, PPT Slides\, Pre and Post Test.\nCourse Duration: 1-Day \nCourse Outline\nIndividuals have different personalities\, wants\, needs\, and ways of showing their emotions. Navigating through this requires tact and shrewdness—especially if one hopes to succeed in life. This is where emotional intelligence theory helps. In the most generic\nframework\, five domains of emotional intelligence cover together personal (self- awareness\, self-regulation\, and self-motivation) and social (social awareness and social skills) competences. \nSelf-Awareness\n(i) Emotional awareness: Recognizing one’s emotions and their effects.\n(ii) Accurate self-assessment: Knowing one’s strengths and limits.\n(iii) Self-confidence: Sureness about one’s self-worth and capabilities. \nSelf-Regulation\n(i) Self-control: Managing disruptive emotions and impulses.\n(ii) Trustworthiness: Maintaining standards of honesty and integrity.\n(iii) Conscientiousness: Taking responsibility for personal performance.\n(iv) Adaptability: Flexibility in handling change.\n(v) Innovativeness: Being comfortable with and open to novel ideas and new information. \nSelf-Motivation\n(i) Achievement drive: Striving to improve or meet a standard of excellence.\n(ii) Commitment: Aligning with the goals of the group or organization.\n(iii) Initiative: Readiness to act on opportunities.\n(iv) Optimism: Persistence in pursuing goals despite obstacles and setbacks \nSocial Awareness\n(i) Empathy: Sensing others’ feelings and perspective\, and taking an active interest in their concerns.\n(ii) Service orientation: Anticipating\, recognizing\, and meeting customers’ needs.\n(iii) Developing others: Sensing what others need in order to develop\, and bolstering their abilities.\n(iv) Leveraging diversity: Cultivating opportunities through diverse people.\n(v) Political awareness: Reading a group’s emotional currents and power relationships. \nSocial Skills\n(i) Influence: Wielding effective tactics for persuasion.\n(ii) Communication: Sending clear and convincing messages.\n(iii) Leadership: Inspiring and guiding groups and people.\n(iv) Change catalyst: Initiating or managing change.\n(v) Conflict management: Negotiating and resolving disagreements.\n(vi) Building bonds: Nurturing instrumental relationships.\n(vii) Collaboration and cooperation: Working with others toward shared goals.\n(viii) Team capabilities: Creating group synergy in pursuing collective goals. \nIn brief\, the five domains relate to knowing your emotions; managing your emotions; motivating yourself; recognizing and understanding other people’s emotions; and managing relationships\, i.e.\, managing the emotions of others.
URL:https://nastglobal.com/event/emotional-intelligence-eq-public-training/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20230612T090000
DTEND;TZID=Asia/Shanghai:20230612T173000
DTSTAMP:20260622T231508
CREATED:20230122T064928Z
LAST-MODIFIED:20230122T064928Z
UID:7646-1686560400-1686591000@nastglobal.com
SUMMARY:Counterfeit Money and Fake Note Prevention (Public Training)
DESCRIPTION:Fake note is widespread in the market. It has become global issues. General people need to have the proper knowledge regarding the currency features to identify the fake notes. Study shows very limited number of people has awareness on the security\nfeatures. If higher number of people gets knowledge on the subject matter\, counterfeit currency circulation can be stopped forever from the market. Counterfeit banknotes have no value but it is possible that they may be used and may escape detection for some time. Thus\, protect yourself and always check your banknotes when you receive them.\nUpon completion of the program\, participants will be able to: \n\nSecurity features of the currency.\nIdentification of the local currencies (Ringgit Malaysia)\nDetection of the fake notes and original notes easily.\n\nCourse Duration: 1 day \nCourse Outline \nPart 1-Theory\n⚫ `Security Features of the Banknote\nVarious security features have been incorporated into the Malaysia Ringgit banknote. It is important for you to be aware of some of these security features and be able to distinguish between genuine and counterfeit notes which are completely worthless.\n⚫ What Do You Do If You Receive a Counterfeit Banknote?\nNotify the police immediately if you have received counterfeit banknotes. Using or returning counterfeit banknotes is just as illegal as manufacturing it\n⚫ Legal Action Against Counterfeiting in Malaysia\nSection 489 Penal Code (Offence Relating to Currency Matter).\n⚫ Bank Negara Malaysia (BNM) Guidelines on Handling of Suspected Counterfeit\nMalaysian Currency Notes\nThis Guidelines set out:\n1) The steps to be adhered by FIs and their Cash Handlers in handling suspected Counterfeit Malaysian Currency Notes deposited by members of public over the counter or discovered during cash processing; and \n2)The requirements on recording and reporting of suspected Counterfeit Malaysian\nCurrency Notes by FIs to BNM.\n⚫ Case Studies \n  \nPart 2-Practical\na. Feel\, touch actual counterfeit bank notes\nb. Cyber Security/Data leaks\nc. Fake IC identification\nd. Credit Card Forgery\ne. Macau Scam\nf. Spy Camera and 2-Way Mirror Identification\ng. Videos\nh. UV Light devices to identify counterfeit bank notes
URL:https://nastglobal.com/event/counterfeit-money-and-fake-note-prevention-public-training-3/
LOCATION:W.P Labuan\, Malaysia
CATEGORIES:Accounts & Finance,Banking & Procurement,Customer Service
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20230612T090000
DTEND;TZID=Asia/Shanghai:20230613T173000
DTSTAMP:20260622T231508
CREATED:20230122T065056Z
LAST-MODIFIED:20230122T065056Z
UID:7649-1686560400-1686677400@nastglobal.com
SUMMARY:Conflict Resolution Skills Training For HR Managers (Public Training)
DESCRIPTION:Conflict is inevitable. It can present an opportunity when handled well\, and be a costly disaster when handled poorly. Learn how you can resolve conflict situations early before they escalate into intractable disputes using proven responses and techniques that work. This is a practical hands on training that will provide a road map for conflict resolution in the workplace and beyond. \nCourse Objectives\nBy the end of this workshop\, participants will be able to:\n1. Identify conflict as an opportunity for clarity and learning\n2. Minimize the impact of perception on interpretations about motive\n3. Define conflict to recognize it early\n4. Recognize criticism\, blame\, defensiveness\, and stonewalling as warning signs\n5. Respond using an appropriate conflict handling strategy\n6. Demonstrate an ability to set a positive tone and to listen with the intention to understand\n7. Focus on underlying needs to generate potential solutions through brainstorming\n8. Consider both standards and alternatives to motivate the resolution of conflict\n9. Demonstrate an ability to resolve conflict for lasting resolution by managing a conflict resolution conversation \n  \nCourse Outline \nModule 1: Introduction and Course Overview\nModule 2: Defining Conflict\nKnow how to define conflict and overcome assumptions when conflict arises. They will look at the affect conflict has within an organisation and identify positive and negative outcomes from conflict situations.\n What is Conflict? \nModule 3: Types of Conflict\nIdentify different types of conflict and how they are manifested in thought and actions. They will identify the root cause of conflict scenarios and recognise how to categorise them\, in order to overcome these situations.\n Inner Conflict\n Group Conflict\n Intergroup (or Structural) Conflict \nModule 4: Open Conflict vs Hidden Conflict\nModule 5: Conflict Resolution Style Questionnaire \nLearning outcomes:\nUse a questionnaire to classify concern for the organisation goals and people involved\, and learn when\nbest to implement the characteristics of each category.\n The Questionnaire\n Interpretation\n Pros and Cons \nModule 6: Seven Steps to Ironing Things Out\nModule 7: Conflict and Its Resolution\nLearning outcomes:\nLook at several ways of visualising a situation\, then will follow a process to resolve the conflict\,\nidentifying the needs and assumptions of others\, and formulate a strategy for resolution.\n Visualising Conflict\n Conflict Resolution Process\n A Strategy for Conflict Resolution \nModule 8: Facilitating Conflict\nLearning outcomes:\nSee how facilitation skills can help intervention and encourage a positive outcome from conflict. They\nwill recognise behaviours that can help and hinder progress and promote healthy debate.\n Facilitation Overview\n Managing Differences Collaboratively\n Resolving the Issue\n Practical Application
URL:https://nastglobal.com/event/conflict-resolution-skills-training-for-hr-managers-public-training-2/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Human Resource,Operation & Management
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
END:VEVENT
END:VCALENDAR