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X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
X-ORIGINAL-URL:https://nastglobal.com
X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd.
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TZID:Asia/Shanghai
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DTSTART:20230101T000000
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DTSTART;TZID=Asia/Shanghai:20231012T090000
DTEND;TZID=Asia/Shanghai:20231013T170000
DTSTAMP:20260627T065113
CREATED:20220815T171041Z
LAST-MODIFIED:20230122T072406Z
UID:7581-1697101200-1697216400@nastglobal.com
SUMMARY:Effective Communication (Public Training)
DESCRIPTION:Course Description:\nMixed messages\, misunderstandings and misconceptions cost organizations millions each year. Effective Communication is the glue that helps you deepen your connections to others and improve teamwork\, decision making\, and problem solving. This basic communication skills\ncourse covers the fundamentals of interpersonal communication. \nCourse Objective:\n• Understand your communication style and how you can adapt it to work more effectively with others\n• Identify and remove barriers to effective communication\n• Manage your non-verbal signals to enhance your communication\n• Practice key techniques that will help you listen more effectively\n• Listen actively & empathetically\n• Develop smart questioning skills to get the information you want and need\n• Understand the impact that positive language can have on others\n• Communicate with assertiveness \nTarget Participants:\n• Managers\n• Head of Departments\n• Executives\n• Team Lead \nMethodology:\n• Relevant and concise course material for each participant\n• Classroom- Slides Presentation\n• Ice breaker & Energizer Session\n• Interactive learning\n• Group discussion\, team reflective circle\, storytelling\, lecture with games and activities \nCourse Outline: \nCommunication is key to success \n• 5 Habits of Highly Effective Communicators\n• Reflection \nREACH – Communication Evolution Tool \n• Adjusting your style for a better approach:\n• Communicating when stressed\n• Reflection \nBridge the Gap to Communication Barriers \n• The Communication Process\n• Types of Barriers\n• Self-Awareness – Johari Window\n• Reflection \nBeyond Verbal Communication \n• All About Body Language\n• Para-Verbal Communication Skills\n• The Power of Pitch\n• The Truth about Tone\n• The Strength of Speed\n• Reflection \nActive Listening \n• 8 Common Barriers to Effective Listening and how to overcome them\n• Quadrant of cognitive/explanatory styles\n• Understanding Active Listening\n• Sending Good Signals to Others\n• Ladder of Inference\n• Reflection \nAsking Good Questions \n• Open Questions\n• Closed Questions\n• Probing Questions\n• Reflection \nSpeaking Like a STAR \n• S = Situation\n• T = Task\n• A = Action\n• R = Result\n• Using “I” Messages\n• Active Constructive Response – ACR\n• Reflection
URL:https://nastglobal.com/event/effective-communication/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Customer Service,Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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DTSTART;TZID=Asia/Shanghai:20231019T090000
DTEND;TZID=Asia/Shanghai:20231020T170000
DTSTAMP:20260627T065113
CREATED:20220815T175329Z
LAST-MODIFIED:20260123T085318Z
UID:7595-1697706000-1697821200@nastglobal.com
SUMMARY:Supervisory Skills Training
DESCRIPTION:Overview\nSupervisors are an important asset to any business or organization. Supervisory skills are essential for every employee since they are the foundation for moving up in your career to leadership positions. In this Supervisory Skills training\, we will be giving you guidelines on how to become a supervisor. If you currently work as a supervisor\, you will find this guide a helpful tool to improve and excel in your job. \nLearning outcomes\nThrough the trainer’s expertise and practical knowledge\, you will be able to define the key\nconcepts associated with supervisory skills \nWho should attend?\nAnyone who is responsible for leading or supervising a team of people in the workplace\, i.e. frontline managers\, team leaders\, supervisors.\nDuration: 2 Days \nMethodology\nThe trainer uses up-to-date training techniques and a variety of training methods\, to give all participants the best opportunities for learning\, including:\n• Class Session\n• Group Discussions\n• Simulations exercises\n• Case studies and Problem-Solving Exercises\n• Individual assignments\n• Templates and tools \nProgram Outline \nEffective Leadership Attitude\n• Understand the effect of the manager’s attitude on productivity.\n• Identify how attitudes get translated into daily actions on the job.\n• Describe how the skills learned in this training course can impact the beliefs\, attitudes and actions of managers. \nCommunication: It All Starts with You\n• Use a communication technique that leads you to understanding before attempting to be understood.\n• Naturally use a communication model during spontaneous communication.\n• Practice the four communication skills. \nAchieving Effective Results with Your Workforce\n• Determine the demographics of your employees.\n• Recognize the obstacles you have to applying L.E.A.R.N.\n• Recognize the critical importance of relationships.\n• Determine how to develop relationships to achieve results.\n• Recognize the interdependence of manager actions and employee success. \nAdjusting Your Communication Style to Achieve Results\n• Identify your style of communicating.\n• Identify the communication styles of your employees.\n• Increase your communication effectiveness by adapting your communication style to your employee’s style\n• Practice skills to adapt and mirror communication styles. \nProviding Performance Feedback\n• Objectively recognize the need for a feedback session.\n• Collect meaningful and accurate information to conduct a feedback session.\n• Provide specific information during a feedback session.\n• Provide frequent and well-timed feedback sessions. \nEffective On-the-Job Training\n• Explain the importance of On-the-Job Training and all other training.\n• Train your employees on the job.\n• Plan training evaluations and follow-up activities \nMotivating Through Empowerment\n• Value empowerment as an effective management practice to gain trust.\n• Increase commitment from employees by coaching them to think for themselves.\n• Identify how to overcome fears around empowerment.\n• Develop skills of empowerment through effective delegation.
URL:https://nastglobal.com/event/supervisory-skills-training/
LOCATION:Penang\, Malaysia
CATEGORIES:Business,Soft Skills
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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