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X-WR-CALNAME:NAST Training & Consultancy Sdn. Bhd.
X-ORIGINAL-URL:https://nastglobal.com
X-WR-CALDESC:Events for NAST Training & Consultancy Sdn. Bhd.
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TZID:Asia/Shanghai
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DTSTART:20240101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20240925T080000
DTEND;TZID=Asia/Shanghai:20240926T170000
DTSTAMP:20260625T023625
CREATED:20220822T163253Z
LAST-MODIFIED:20240302T153554Z
UID:7603-1727251200-1727370000@nastglobal.com
SUMMARY:Effective Debt Collection Skills
DESCRIPTION:Course Overview \nCollection of overdue accounts is a very common problem for business\, especially in bad times. To deal with this problem effectively while maintaining relationships with the customers at the same time\, need special communication skills. Selection of the right method of collection makes the collection more effective and positive. Debt collection is the process of following up for payments due by debtors (businesses or individuals). Organisations specialising in debt collection are known as collection agencies or debt collectors. Collectors work on behalf of creditors to get debtors to clear pending payments\, for a fee or commission. Debt collection and recovery are extremely important because cash flow issues could lead to serious organisational challenges. A point to note that though debt collection and debt recovery are almost used synonymously\, there is a slight difference between the two. Collection communication is very important in debt collection. An effective collection communication is required to achieve the collection goals and at the same time maintaining a warm relationship with the\ncustomers. \nObjectives \n• Equipping credit control and collection staff with the necessary skills in effective collection.\n• Applying pressure in collection but at the same time maintaining positive relations.\n• Dealing with difficult customers and being in control of the situation.\n• Achieving company’s objectives. \nWho Should Attend? \n• Strategic leadership of an organization responsible for establishing and implementing high-level decisions\n• Finance and loan managers carrying out their responsibilities involving financial transactions and issuance of loans\n• Accountants and other executives who need to understand credit control management thoroughly\n• Collection agency members who wish to enhance their knowledge of related aspects\n• Legal and financial advisors of organizations playing an important role when a legal or finance leakage issue occurs\n• Any other professional interested in knowing more about debt collection and recovery \n  \nOrganization Benefit\nOrganisations whose professionals undertake this Debt Collection\, Recovery\, Negotiation and Credit Control Management course will benefit in the ways mentioned below:\n• Successful data collection\, recovery\, negotiation and credit control management handled by trained\, experienced professionals\n• Application of advanced technology to enhance important initial steps of screening and tracking\n• Well-drafted\, clear credit policies and other documentation to ensure precautions and protocol are understood and followed diligently by all\n• Stringent screening protocol when establishing new customer relationships or facilitating large transactions\n• Regular audits of organisational operations to check for possible risks leading to the major financial impact\n• Training of other employees on all critical aspects regarding debt collection\, recovery\, negotiation and credit control management\n• Organisational stability because of stringent guidelines and precaution by employees to prevent fraud and defaulters\n• Adherence with all required universal standards of operation\n• Strong\, well-defined credit control systems followed and adopted by all to minimise chances of incorrect judgements of the organisation that could impact it severely \n  \nLearning Outcome\n1. Acquiring the skills and confidence in selecting the appropriate methods and implementing collection strategies in the right situation.\n2. Recognising and effectively managing the customer’s avoidance of the debt recovery.\n3. Customising and constructing an effective collection procedure.\n4. Communicating effectively with debtors.\n5. Raising the ability to achieve company’s objectives. \nDuration: 2 Days \nCourse Outline \nINTRODUCTION: THE IMPORTANCE OF DEBT COLLECTION\n• Meaning of debt collection\n• Reasons for debt collection\n• Consequences of collection failure\n• Importance of Win-Win relationship \nROLE & MINDSET OF DEBT COLLECTOR\n• Role – Company’s interest\n• Mindsets:\n– 1st Mindset – Think of Company’s Interest & your duty\n– 2nd Mindset – Think in the capacity of debtor \nMETHODS OF COLLECTION\n• By Telephone (most effective and friendly)\n• By Face to Face\n• By Collection Agency\n• By Legal Action \nCOLLECTION PROCESS\n• When to collect (Timing)\n• How to collect (Methods)\n• What to say (Scripts) \nHOW TO USE THE TELEPHONE EFFECTIVELY IN DEBT COLLECTION\n• Maintain a Professional image throughout communication\n• Maintain amicable relations through good relations skills\n• Listen to customer’s problems and try to understand \nTIMING OF MAKING COLLECTION CALLS\n• Normal Hours\n• Abnormal Hours \n 
URL:https://nastglobal.com/event/effective-debt-collection-skills/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Banking & Procurement,Business
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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BEGIN:VEVENT
DTSTART;TZID=Asia/Shanghai:20240926T090000
DTEND;TZID=Asia/Shanghai:20240927T170000
DTSTAMP:20260625T023625
CREATED:20240411T082426Z
LAST-MODIFIED:20240411T082523Z
UID:8443-1727341200-1727456400@nastglobal.com
SUMMARY:PLC And SCADA
DESCRIPTION:Course Overview \nThis professional development course is designed for engineers and technicians who need to get practical skills and knowledge in the fundamentals of programmable logic controllers (PLCs) and SCADA systems. \nCourse Benefits \n\nLearn from well-known faculty and industry experts from around the globe.\nFlexibility of attending anytime from anywhere\, even when you are working full-time.\nInteract with industry experts and get the latest updates/announcements on the subject.\nGet practical skills and knowledge in the fundamentals of programmable logic controllers (PLCs) and SCADA systems.\nStudy a wide variety of topics related to PLC & SCADA like- software configuration\, installation\, troubleshooting and network security issues\, PLC hardware and installation selection criteria and writing PLC programs using ladder logic.\nLearn fundamentals of PLC software\, Advance Control System and SCADA network security system.\nGet information on the industrial communication protocols – RS-232 and RS-485\, Profibus and Profinet\n\n  \nIt is suitable for people who have little or no exposure to PLCs\, but who expect to become involved in some or all aspects of PLC installation. You will get practical advice from experts in the field\, to assist you to correctly plan\, program\, and install a PLC with a shorter learning curve and more confidence. \nWhile the course is ideal for electricians\, technicians\, and engineers who are new to PLCs\, much of the material covered will be of value to those who already have some basic skills\, but need a broader perspective for larger and more challenging tasks ahead. The information included advances from the basics to challenge even the most experienced engineer in the industry today. \nCourse Duration: 2 Days \n  \nCourse Outline \n\nIntroduction to Control Strategies\n\n\nControl Systems\n\nOpen Loop Control System\nClosed Loop Control System\nModern Applications\n\n\nIndustrial Control Systems\nPLC and RTU-Differences\nPLC Basic\n\nRequirements\nTerminology\nInputs/outputs\nNetwork Communications\n\n\n\n\nPLC & Automation\n\n\nSystem Family\nSimatic Manager\nMicrowin\nHardware Configuration\nBlocks\nDigital Operations\n\n\nProgramming Languages\n\nLadder Logic\nFunctional Block Diagram\nStatement list\n\n\n\n\nPCS 7\n\nCFC\nSFC\n\n\n\n\nIntroduction to SCADA\n\n\nWhat is SCADA\nElements of a SCADA system\nSimatic WinCC\nWinCC Flexible\nProtool Application\n\n  \n\nIndustrial Communication\n\n\nCommunication Protocols\n\nInterfaces\nRS-422\nRS-435\n\n\nProfibus\n\nProfibus DP\nProfibus PA\nApplications\n\n\nModbus\n\nApplications\n\n\nIndustrial Ethernet\n\nProfinet\nApplications
URL:https://nastglobal.com/event/plc-and-scada-5/
LOCATION:NAST Training & Consultancy Sdn. Bhd.\, B-5-8 Plaza Mont Kiara\, Mont Kiara\, Kuala Lumpur\, 50480\, Malaysia
CATEGORIES:Automation
ORGANIZER;CN="NAST%20Training%20And%20Consultancy":MAILTO:info@nastglobal.com
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