Managing Emotion, Conflict and Change Management


Emotional intelligence is key to managing relationships which in turn gives you the ability to manage and resolve conflicts which can arise for so many reasons in our business and private lives. In managing change, cultivating deep listening skills means you will be able to defuse strong emotions and learn to communicated in a way that support change.

This programme aims to equip you with tools to handle stress and pressure in the workplace. The programme will centre on motivating the individual to control and focus their emotions towards the most beneficial outcome. It also emphasizes the importance of negotiation as a type of conflict resolution. The use of teaching and learning techniques based on the latest educational psychology principles for adult learning ensures that each programme session will be challenging and highly effective.

Join this programme and you will:

  • Gain tools to communicate with others effectively
  • Learn to recognize different behaviours and respond to them accordingly
  • Learn win-win negotiations for everyday negotiation between leaders and staff, and inter-departmental situations
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Course Objectives

By the end of this training course, participants will be able to:

  • Develop emotional intelligence in the workplace
  • Understand themselves and emotions better
  • Understand and identify different behavioral styles to communicate with others
  • Gain insights of individual strengths and areas for development
  • Develop emotional awareness for recognizing and handling own emotions
  • Stress handling techniques for coping with pressure
  • Negotiate with greater confidence
  • Learn how to achieve win-win outcomes in negotiations
  • Realise that the negative emotion is just a manageable ‘temporary state’
  • Manage anger and other negative emotions before they go uncontrollable
  • Flush and get rid of the toxic emotions bottled up in our bodies
  • Relax and react differently to cope with anger when it arises in future

Duration : 1 Day


  • ShortLectures/Presentations
  • GroupDiscussions
  • Individual/GroupPresentations
  • Short VideoClips
  • CaseStudy
  • RolePlays
  • SimulationActivities



Module 1: Emotional Intelligence for Success

  • What is Emotional Intelligence?
  • Reframing self-talk for success
  • Assess your personal profile
  • Identify your strengths and areas for development
  • Establish healthy relationships with others


Module 2: Managing Stress

  • Understand what is stress
  • Difference between positive and negative stress
  • Symptoms of stress
  • The effects of chronic stress
  • Identify top time-wasters
  • Remain professional under pressure

Module 3: Heart Over Head, Generating New Behaviour

  • Looking through the glass – emotions vs logical thinking
  • Why our behaviour produces the very opposite outcome we desire
  • The power of subconscious mind and how you can change your reactions in an instant second
  • Look for a match desired outcome with actual outcome.

Module 4: Conflict Management and Resolution

  • What is conflict
  • Reasons for workplace conflict
  • Ineffective approaches to conflict resolution
  • Conflict management strategies
  • Techniques for resolving conflicts successfully
  • Active listening for conflict resolution
  • Communication skills to resolve conflict

Module 5: Negotiation Planning for Conflict Avoidance

  • Engagement or avoidance attitudes to conflict
  • Controlling emotional tension in the workplace
  • Principles of negotiation and disagreement
  • Personal planning for building skills
  • CHANGE is the only constant

Course Categories

  • Ace Your Job Interview
  • Team Building – Enhancing Team Spirit Course
  • Brand Management Training
  • Building an Engaged Work Team
  • Building Confidence
  • Business English – Communication & Writing
  • Collaborative Negotiation Training
  • Creative Problem Solving for Decision Making
  • Critical Thinking in Customer Service Training
  • Customer Service Excellence
  • Effective Communication Course Outline
  • Emotional Intelligence (EQ) Training
  • Entrepreneurship
  • Giving And Receiving Feedback
  • Growth Mindset
  • Introduction to Neuro Linguistic Programming
  • Kursus Kepimpinan Dan Pengurusan Organisasi
  • Leadership Course
  • Intelligence
  • Learning Through Adaptability
  • Manage Difficult Employees
  • Management Skills Course
  • Professional Image & Business Etiquette Training
  • Strategic Leadership Training
  • Supervisory Skills Training
  • Value Driven Professional Course
  • Videography
  • Managing Emotion, Conflict and Change Management
  • Effective Communication, Creative Thinking & Innovative Problem Solving
  • Good with Words: Speaking & Presenting