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BUSINESS ENGLISH – Communication & Writing

December 13, 2022 @ 8:00 am - December 14, 2022 @ 5:00 pm


Business English course is specifically designed for students who use English in a professional setting and want to learn language that can help them achieve even greater success. With the course’s main focus on business communication, you will gain all the essential skills to meet the challenges of using English in the business world. The class is taught at an intermediate level and students should have a level of intermediate English language proficiency and writing experience. Various aspects of business English will be covered, including, but not limited to measurements, social language, participation in meetings, and presentations. Also in the course is an introduction to business letters – enquiries, ordering, confirmations, etc.

Course Objective:

  • Learn business English vocabulary and grammar through lessons on the latest topics in the business world
  • Improve your speaking skills and pronunciation by taking part in classroom activities based on real business situations such as welcoming foreign clients and making telephone calls
  • Practice giving business presentations and attending team meetings
  • Develop essential skills and techniques for the workplace such as presentations skills and negotiation techniques

Duration: 2 Days


Who should attend:

  • Administrative Assistants, Secretaries, Support Staff, Office Managers and executives

Training Methodology:

  • Class room
  • Interactive activities
  • Knowledge Test

Course Outline:


    • Course outline and approach
    • Describing your role & responsibilities
    • Typical & critical scenarios you use the target language in – key issues. 
  • Meetings
    • Chairing setting, the agenda, and controlling the conversation.
    • Participating, turn-taking, listening and taking notes
    • Being diplomatic, agreeing and disagreeing
  • Business Correspondence
    • Emails – register, style & standard phrasing
    • Notes & Memos
    • Business – specific language phrases 
  • Telephoning
    • Checking & Clarifying information
    • Finance – specific scenarios
    • Listening to different accents, intonations 
  • Making Presentation
    • Introducing a topic effectively
    • Linking & sequencing ideas
    • Concluding
    • Responding to questions 
  • Process Management
    • Describing processes, cause and effect
    • Critics & Recommendation
    • Quality assurance 
  • Reports
    • Skim reading reports and news feeds
    • How to report information and ideas
    • Writing reports – style, conventions 
  • Social English
    • ‘First five minutes’
    • Speed networking – ‘The Elevator Pitch’
    • Small talk
    • Business conversations 
  • Other Areas of Language that will be covered
  • Case Studies
  • Writing effective proposals
  • Managing teams
  • Cross-Cultural awareness
  • Discussing the wider economic picture.





December 13, 2022 @ 8:00 am
December 14, 2022 @ 5:00 pm
Event Categories:


NAST Training And Consultancy
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NAST Training & Consultancy Sdn. Bhd.
B-5-8 Plaza Mont Kiara
Mont Kiara, Kuala Lumpur 50480 Malaysia
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+603 2726 2730
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