Empowering Leadership for Managers

Course Summary

This program equips mid-level managers with the essential leadership tools to effectively
manage teams, communicate with clarity, resolve conflicts, and translate strategy into
execution. Participants will develop the confidence and competence to lead from the middle—
connecting upper leadership goals with on-the-ground implementation.

Learning Objectives
By the end of this course, participants will be able to:
• Apply leadership styles based on situational needs
• Build and lead high-performing teams
• Communicate with clarity and influence
• Manage workplace conflict and enhance team morale
• Translate organizational strategy into actionable plans
• Practice coaching and performance management
• Make data-informed decisions under pressure

Target Audience
• Mid-level managers
• Department heads
• Senior executives transitioning into leadership roles
• Project leaders and team supervisors

Methodology
• Interactive Workshops
• Case Studies & Role Play
• Self-assessments & Leadership Diagnostics
• Peer-to-peer Coaching Practice
• Action Plan Development

Course Outline
Module 1: Role of the Mid-Level Leader
• Understanding the unique position between top and operational levels
• Leadership vs. management
• Translating strategic goals into team actions
Module 2: Situational and Adaptive Leadership
• Leadership styles and when to use them
• Balancing authority with approachability
• Leading through uncertainty
Module 3: Communication and Influence
• Developing assertive communication
• Active listening and feedback models (SBI, DESC)
• Communicating across generations and functions
Module 4: Building High-Performance Teams
• Stages of team development (Tuckman Model)
• Delegation and accountability
• Motivating diverse team members
Module 5: Conflict Management and Problem Solving
• Identifying root causes of conflict
• Practical conflict resolution models (Thomas-Kilmann)
• Structured problem-solving tools (5 Whys, Fishbone Diagram)
Module 6: Coaching and Performance Management
• Coaching models (GROW, CLEAR)
• Giving constructive feedback
• Conducting meaningful performance reviews
Module 7: Decision-Making and Execution

• Decision-making frameworks (RACI, SWOT)
• Managing time, tasks, and people effectively
• Driving operational results
Module 8: Emotional Intelligence and Resilience
• Understanding self and others (EQ domains)
• Managing stress and pressure
• Developing personal resilience strategies