Managers, supervisors, and workers who participate in this course will gain skills and information that will help them develop and support effective teams. They will learn the characteristics of effective teams and how to engage employees in teamwork as well as how to communicate with team members and resolve conflicts.
Wake up! Disengagement is costing your company millions :
Duration : 1 Day
Who should attend : First Line Managers, Senior Managers, HODs, Managerial Leve
– Definition
– Purpose
– Characteristics of effective teams
– Stages of team development
– Employee engagement
– Guidelines for discussions
– Positive/negative language
– Active listening
– Styles of response to conflict
– Conflict management process
– Preventing damage from conflict
– Monitoring
– Assessment
– Action plans
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